Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 689

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.2
  • 4.1
  • Count
  • 18
  • 131
  • 689

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

VETERINARIAN: Mahalo

POSTED: | BY: Tom Easterbrook

Insurance Review

Pets Plus Us has provided us medical coverage for almost 2 years now. Our 2.5 year old Frenchie has required a number of (thankfully) mostly small treatments/procedures. Coverage and exclusions were made relatively clear, and all claims made that we expected to be covered (based on the policy) were covered with approval usually only taking a few days. Anytime we called in for assistance, the staff have been knowledgeable, friendly, and very helpful, including advising us to submit claims even when we were in doubt as to coverage. At least once we did receive coverage when we were worried we might not, resulting in a pleasant surprise.
1

out of 5

POSTED: | BY: Lynn S.

Run, don’t walk, away from PetsPlus

After reading reviews and the responses from the PetsPlus company, I immediately tried to cancel my new policy. The 1 800 number for Canada does not work - tried 3 times over the last 10 days. 3 emails sent over 1 and a half weeks have gone unanswered. However, the first payment for the policy was withdrawn from my bank account 2 days after I set up the policy. Clearly, money not service and the health of pets is the company priority despite all the sugary sentiments expressed about love of pets.
4

out of 5

POSTED: | BY: Cathy Stevens

Our experience with PetsPlusUs

This company has been very helpful with the insurance for our dog's, Charlie's, health issues. I do find that speaking with a representative is much more satisfying and efficient than using e-mail or on-line chat. Having the ability to pay directly to the vet for major bills (2 surgeries) has reduced stress levels for me to just worrying about the dog, not about how to be able to pay. the PetsPlusUs team has been great to work with. I would recommend that getting the Accident and Illness Plan rather than just an accident plan is well worth the additional cost.
2

out of 5

POSTED: | BY: Katherine Mcwilliams

Not great

Overall I have been pretty unimpressed with this insurance company. The exclusions in my contract were not made very clear (I understand why there are exclusions, thats not the issue) until I submitted my first claim. It takes roughly 25-30 business days to receive payment IF it gets approved, and when I had an emergency and called the company to ask what we could do, they basically told me they couldn't do anything for a minimum of 10 business days and nothing was guaranteed (which obviously wouldn't work in the event of an emergency). Overall, I don't feel confident or supported by this insurance company and wish I hadn't switched from my last company.
5

out of 5

VETERINARIAN: Central Victoria Veterinary Hospital

POSTED: | BY: Jacqueline Powell

Life Saver

Pets Plus Us Pet Insurance has been such a great help for Bonnie our pug. She has had some health challenges and fortunately the Breeder set her up with pet insurance and we kept it up. It was the best thing we did.. Our family cannot thank Pets Plus Us enough - it has been such a great help to keep Bonnie in good shape. She had a recent breathing scare and needed emergency help - Pets Plus Us came through again with their assistance. Thanks Pets Plus Us!

Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.

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