Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 821

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Leticia Materi

Peace of mind

This is the first pet I have insured and she unfortunately damaged her knee and needed surgery. Submitting the claim was super easy and smooth. I’m very happy with their service!
5

out of 5

POSTED: | BY: Bruna Ln

Pet Plus Us

I highly recommend Pet Plus US. I got it for my adult cat when I adopted him, hoping not to have to use it, and thankfully, that was the case for many years. However, my baby is aging now, and it's stressful enough to go to the vet and sometimes receive not-so-great news, not to mention the very high costs. Having Pet Plus US helps make this phase easier for me. The claims are approved fairly quickly, and my biggest shout-out goes to their customer team in Canada. I will never forget when I called in a super emotional state due to some sad news, and the agent (I believe his name was Tyler) guided me through the claim process. He genuinely took an interest in helping me, which is super rare nowadays, and he not only made my day better but also had a huge impact on making things easier for me and my cat. Thank you!
4

out of 5

POSTED: | BY: Ben Montgomery

Quick and easy claims

My dog recently had to have eye surgery. The vet was able to put through the claim, and it was processed and approved very quickly - really helping to ease the stress of the situation. I was then able to submit supplemental claims for related vet visits prior to the surgery, and they were also approved quickly with no questions asked. Very satisfied with my first claim experience.
2

out of 5

POSTED: | BY: Crystal Bunch

Took forever to get my documents looked at and approved.

I had to send my invoices about 4 times before they were looked at and approved. I would get an email back, several days later saying "something was wrong with the invoices" and they couldn't fix it right now.
1 comments

POSTED: | BY: Andrea

I’ve been fighting for three months to get my claims, I has to resend the same info multiple times. Then I heard nothing. Contacted them and spoke to someone. He says all was fine and a check was on the way. 2 weeks later I was again asked for the same information I had submitted three times. And the next day they sent me an email waiting since I haven’t sent it, they closed my claim. I’m changing companies I’ve had awful service. I shouldn’t have to fight for something I’m paying g for. I will also be changing my house insurance from them after this experience.

1

out of 5

POSTED: | BY: Anshul Priya

VERY BAD

THE WILL NEVER PAY, RUN!
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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