Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 541

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.3
  • 4.1
  • 4.1
  • Count
  • 24
  • 79
  • 541
Pets Plus Us is a leading Canadian pet insurer whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides its Blue Ribbon Benefits free with any coverage plan. Learn more about Pets Plus Us plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Eva Gonzalez

Excellent customer service

We've had the policy for almost 9 years (previously with another company), and just recently had to put our old man down. Pets Plus Us was great over the years. We've never had anything denied that shouldn't have been. On the contrary, they covered things we were warned might not be. Anytime I had to call in and speak to someone with a question, I found them very pleasant and helpful. 10/10 recommend, and we will get a policy with them again when we get another dog.
5

out of 5

POSTED: | BY: Celene Bowen

Fast!

I've had pets plus us for years. I have found lately that the turn around times for a claim is getting a lot faster. It says they process claims within 20 days, in the past I've waited over that period and had to send emails to get my claim back. The last couple claims I've put through have came back in record time (10 days).
1

out of 5

POSTED: | BY: Lilti Supa

Waste of time and money. Scammers

I subscribed in end of 2012/early 2022. Everything went well. Until I made a claim. I had joined all the proper documentation. I had no answer. After my second or third follow-up I received an email saying that my claim was denied without any explanation. I asked for a feedback but nothing. I sent at least 20 emails and tried calling but nothing (their call center says at 3:00p.m. that their call center is closed and regular hours are from 8:00 to 8:00 p.m.!!!). No one picks up. After I threatened to cancel I received a single answer explaining the cancelation policy. I paid for more than 1 year for nothing. Complete scammers!!! If I could give 0 out pf 5 I would gladly do it
5

out of 5

POSTED: | BY: Michelle Siagris

Michelle

Both the ladies that assisted me in separate phone calls were incredibly humble and helpful. My claim did not take the expected amount of time and was done in less then 2 weeks. Thank you to all and I am happy to report my (Golden Retriever) Maui is back to his goofy lovable healthy self 🐾
5

out of 5

POSTED: | BY: Gabriele Hookey

my dog swallowed a little tiny bone.

After my little doggie swallowed a little tiny bone, which scratched her stomach walls and esophagus she is fine after treatment. Great that I had insurance for this. Thank you for the speedy reimbursement

Monthly Cost

$19 – $89, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30%.

The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000, $7,500 or $15,000 annually depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll.

Waiting Period

Coverage begins after 48 hours for accident claims. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered.

All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides their Blue Ribbon Benefits free with any coverage plan. This provides owners with free 24/7 access to PetHelpFone™ and Pet Poison Helpline®, a subscription to Modern Dog or Modern Cat magazine, and more!

Get a quote today

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