Pets Plus Us | Pet Insurance Review

We were faced a few months ago with a medical emergency with our Golden Retriever Olive, she had a difficult diagnosis with lots of testing and a specialty hospital. We had lots of travel as we are remote, including ferries and hotels. A very stressful time for us and Olive, we are months along now in our recovery and she is doing well and they are starting to taper off her meds due to her doing well. This is such great news she is feeling so much better from the care she is receiving. Pet Plus has been with us the whole way giving peace of mind and helping pay our bills. As a company they have totally held up their end of the contract in full. I wouldn't hesitate to do business again.

PET PLUS US is a textbook example of an insurance company taking advantage of pet parents. I paid premiums and submitted all required documents, yet my claims were unfairly denied. After I filed a complaint, they went completely silent, ignoring my emails and even failing to respond to my dog’s vet clinic..

PET PLUS US is a textbook example of an insurance provider scamming and taking advantage of pet parents.

I’ve never dealt with a company that hides behind confusing, over-engineered wording the way this pet insurance provider does. Every claim feels like a homework assignment — pages of “legal-sounding” policy language that only they seem to understand, and somehow every sentence ends up meaning “not covered.” I signed up expecting clear support for my pet. Instead, it feels like they’ve designed their policies to be as vague and technical as possible, so they can deny anything they want. Whenever I ask for clarification, I get a copy-and-paste paragraph that explains nothing and contradicts their own previous messages. It’s like they speak a different language. The worst part? The reps sound friendly, but they always redirect you back to the same impossible-to-decipher policy wording. It leaves you feeling tricked — like you’re paying monthly just to be told “no” in 12 paragraphs. If you want transparency, honesty, or even basic clarity, this is not the company for you. Save yourself the frustration and choose an insurer that actually values your time, your money, and your pet’s wellbeing.

I have to make over $7000 in claims this past year of multiple vet appointments and procedures. Pet plus us has been so easy to deal with to get our claims submitted and approved. Our dog has severe allergies that affect his ears quite severely and the treatment is extremely expensive. Pet plus us has helped us immensely with this condition and we are so thankful for their help and grateful we have insurance.