Pets Plus Us | Pet Insurance Review

Stellar service!

Since dealing with PetsPlusUs for the past six years, we have been given excellent care and attention. Whether in our dealing with a service rep over the phone or submitting a claim, we have continued to receive prompt, professional and efficient service.. In the past year our pet had a serious illness that required hospitalization, diagnostics and care. Our claims were submitted and addressed quickly and to our complete satisfaction. The communication flow confirming receipt of the claim, the processing of the claim and the approved reimbursement helped us know we were in good hands.. The client portal is a great tool and facilitates the process immensely. Than you PetsPlusUs. Keep up the excellent work.

Customer service is really bad. They don't let you talk. All they say is no. Food poisoning cause diarrhea, vomiting, blood in stool etc. they said those are illnesses. Not food poisoning. Don't try to deny. Food poisoning is accident and it's covered under the policy. Give me my reimbursement.

I have had a few minor issues with Pets Plus Us in the past. The final straw was that my dog got a cracked tooth and while I had a good idea of when the accident occurred, I could not say definitively because I am not a vet. it was accidental because she does not receive hard chews.... There are very few ways that she could receive a cracked too. They refused to cover it because I did not see the incident occur. There has been ONE person I can remember in my 7 years with them, that was helpful and provided information I needed (even though the result was not what I wanted). DO NOT USE THIS COMPANY. There are many others that can provide better coverage and customer service.

After paying premiums for over 9 years—two of my surgery claims totaling approximately $14,000 were denied without proper justification. Despite being a long-term customer, the support and coverage I expected were simply not there when I needed them most. I've since spoken to other pet parents who have had better experiences with alternative providers. Sadly, due to the age of my pet now, switching insurance is no longer an option for me. I strongly urge anyone considering PetPlus US to do thorough research and weigh your options carefully before committing. Your pet deserves better, and so do you.