Pets Plus Us | Pet Insurance Review

My breeder had set up the puppies with the 6 week trial plan. Within the first week of the puppy being home he had stopped eating. The vet diagnosed him with lack of gut motility and he needed to spend over a day at the emergency hospital on IV fluids. Pets plus us reimbursed for the maximum amount of the trial plan ($1000.00) and were very helpful to get me setup on a permanent plan which also gave me the first month free. Since I moved from trial to permanent with no lapse in coverage, his issue isn’t considered a pre-existing condition moving forward. The claim was processed within days and I received my cheque promptly. Great service!

My dog’s had issues from the beginning and pets plus us has been there for us every step of the way and amazing service!

Stellar service!

Since dealing with PetsPlusUs for the past six years, we have been given excellent care and attention. Whether in our dealing with a service rep over the phone or submitting a claim, we have continued to receive prompt, professional and efficient service.. In the past year our pet had a serious illness that required hospitalization, diagnostics and care. Our claims were submitted and addressed quickly and to our complete satisfaction. The communication flow confirming receipt of the claim, the processing of the claim and the approved reimbursement helped us know we were in good hands.. The client portal is a great tool and facilitates the process immensely. Than you PetsPlusUs. Keep up the excellent work.

Customer service is really bad. They don't let you talk. All they say is no. Food poisoning cause diarrhea, vomiting, blood in stool etc. they said those are illnesses. Not food poisoning. Don't try to deny. Food poisoning is accident and it's covered under the policy. Give me my reimbursement.