Pets Plus Us | Pet Insurance Review

7.9

out of 10

493 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 5.2
  • 7.1
  • 7.9
  • Count
  • 6
  • 69
  • 493
Pets Plus Us is a leading Canadian pet insurer whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides its Blue Ribbon Benefits free with any coverage plan. Learn more about Pets Plus Us plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
10

out of 10

POSTED: | BY: Menno Mulholland

Thanks. Trouble free, efficient and responsive.

This insurance is amazing. Responsive and ready to deal with your issues. I can not say enough about our experience. My home warranty insurance in California has almost 2000 complaints in on year with BBB and Pets Plus three complaints in 3 years. I’d say they are doing something right.
1

out of 10

POSTED: | BY: Kim Slater

They don't actually pay anything out ever.

We have been paying $80 a month for a year now. We have claimed 2 things and both have been rejected: 1) infection - apparently our policy doesn't cover this. We have a fairly good policy so I was surprised to see they wouldn't cover this. The cost was under $200 so I didn't have time to fight this. I assumed it was a one off situation. 2) Trip to emergency vet. Dog would not eat, was pooping blood and stomach was severely distended. This issue required multiple trips to the emergency vet. I was told this claim was rejected because it was related to a pre-existing condition. We got this coverage when our dog was months old. Her vet records showed vaccines to date only and she had NO pre-existing conditions. They just seem to make up a reason not to cover you. DO NOT SIGN UP WITH THIS COMPANY. THEY WILL NOT ACTUALLY PROVIDE ANY INSURANCE COVERAGE.
3

out of 10

POSTED: | BY: wilhelm Evers

DONT GET THIS INSURANCE COMPANY

Just garbage, been paying for 8 years, file a claim for a fractured tooth due to an accident. denied because removal is apparently "secondary" to the accident or some bs reason, what a crock.
1

out of 10

POSTED: | BY: Marion Boulstridge

Not getting answers

I signed up my newly adopted senior dog in June. In August he had an "event" while out walking and lost a lot of mobility in his back end. I submitted my first claim on Aug 25 and now at Sept 22 still have not heard a thing. I sent an email to ask when they might finish their review of my claim and all I got back was a survey to fill out. My dog needs further medical care. He is seeing a neurologist soon. I have no idea if I have coverage or not. When I got my coverage they made a big list of exclusions from his medical records which even includes ear hematomas because he had one. I am sorry I did not read all the google reviews before signing up because now I feel I made a BIG MISTAKE!!! My other dog is insured under Trupanion and their service and response times are excellent!
1

out of 10

POSTED: | BY: Jerry Schmous

Nope nope nope

Im canceling my insurance with these guys asap. Have a vet visit tomorrow $1300 to which they are covering 0. Ive been paying $85 month during a pandemic for nothing. With the $200 you have to pay in order to even make a claim thats $1220. I should have just flushed that money down the toilet. Do not recommend. Going with another company.

Monthly Cost

$19 – $89, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30%.

The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000, $7,500 or $15,000 annually depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll.

Waiting Period

Coverage begins after 48 hours for accident claims. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered.

All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides their Blue Ribbon Benefits free with any coverage plan. This provides owners with free 24/7 access to PetHelpFone™ and Pet Poison Helpline®, a subscription to Modern Dog or Modern Cat magazine, and more!

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