Pets Plus Us | Pet Insurance Review

I have had a few minor issues with Pets Plus Us in the past. The final straw was that my dog got a cracked tooth and while I had a good idea of when the accident occurred, I could not say definitively because I am not a vet. it was accidental because she does not receive hard chews.... There are very few ways that she could receive a cracked too. They refused to cover it because I did not see the incident occur. There has been ONE person I can remember in my 7 years with them, that was helpful and provided information I needed (even though the result was not what I wanted). DO NOT USE THIS COMPANY. There are many others that can provide better coverage and customer service.

After paying premiums for over 9 years—two of my surgery claims totaling approximately $14,000 were denied without proper justification. Despite being a long-term customer, the support and coverage I expected were simply not there when I needed them most. I've since spoken to other pet parents who have had better experiences with alternative providers. Sadly, due to the age of my pet now, switching insurance is no longer an option for me. I strongly urge anyone considering PetPlus US to do thorough research and weigh your options carefully before committing. Your pet deserves better, and so do you.

I am extremely satisfied with the ease and speed in which my claims have been processed. I have spoken highly about Pets Plus us to several people who own pets and recommend they consider your insurance. Kudos to everyone who’s been involved in helping me with my dog, Pepper.

My 8 year old Corgi mix needed ACL surgery. Pets Plus Us was very quick in approving, and paying for, all preliminary exams, x-rays, blood work, etc. I sent them an estimate prior to the surgery. the surgery was on a Saturday and the insurance money was in my account before the end of the week. You can't ask for better service than that,

I have had pets plus us and my dog Benito for 5 years. I applied for this insurance upon welcoming our family frenchie into our home and I have never had to use it up until now, and let me just say that while our doggie has never had any serious health concerns the unexpected happened and pets plus us made it so easy the whole way through this lengthy process of trying to figure out what was going on with our pet and further more when i was unsure of how to proceed with certain claims i was able to call customer service and talk to a real life person who not only guided me through the claim for reimbursement but was compassionate in asking me how my dog and myself were doing while figuring out care. that was an extra that i truly wasn't expecting but it felt good to know that i was being viewed as more than a claim. I highly recommend them not only is the coverage great but so is the customer service and the process is incredibly easy. Thank you pets plus for making a scary situation a whole lot easier to go through. Ps: Benito is going to be A-ok after some treatments that I can afford for him thanks to his coverage!!