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You've been there every step of the way. You've helped raise Maggie since she was 10 weeks old and she'll soon e 13 years old. We couldn't ask for a better partner in raising Maggie and helping keep her as healthy as possible as she ages. Thank you so much.

If the problems your pet is presenting with are found out to be from congenital issues you can kiss the several thousand goodbye that you just spent to find that out. But even worse than that, if you have an insurance company that is unresponsive after the claim is denied, runs when you want to discuss it and doesn't respond to requests to be heard, then you must have Pets Best. Be smart and avoid them; go with another company. Your pet and you deserve a more effective partner in your pet's health.

Good afternoon, my husband and I have been paying for this insurance for almost a year (we contracted the most expensive rate) so we don't have to worry about money if something happens to our cat one day. This has been a surprise for us, because after paying a very expensive insurance fee for almost a year, of this bill of $600 you only cover $158. We are very disappointed, and we feel a little ripped off. For all these reasons, we request that you immediately unsubscribe us from the insurance, both for Lole and for Jazz.

Healthy Paws has been there for my pet when we needed them most! Easy to make a claim and it is processed efficiently. Will continue to utilize Healthy Paws with our current pet and any in the future! Thank you Healthy Paws!

It began when they started denying reimbursement for claims that were clearly covered by my policy. But now it’s worse: they sent me a $260 check that bounced! Citibank is charging me penalty for depositing a check that was unpaid!!! These people are thieves!

Within in the same week two out of our four fur babies had an emergency surgery. Liam had a slipped disc and Duke had foreign object stuck in his intestines. Thank God for healthy paws pet insurance! We are so glad we have these benefits or our fur babies in case of these emergencies. Healthy paws pet insurance has been a savior to our finances when it comes to our pups. The customer service is excellent and the turn around time to file a claim is easy and fast. Thank you so much!

What can I say. Pets Plus Us has been unbelievably supportive and kind with our Brody. He has had many surgeries and many many meds. After a lot of treatments Brody can now run be pain free. Pets Plus Us cares about our Brody. And have done everything possible to help us with him-insurance wise. All my future dogs will be insured by Pets Plus Us. Thank you so much. Brody is living his best life.

Submited a claim on May 12 and received a review on May 27. It takes another 3 to 5 day to get the money in the bank. For $684 claim amount it is very difficult to wait almost a month.

I purchased Accident and Illness Insurance protection plan for my cat Dazzle back in 2013. As requested by Pets Plus Us, we took Dazzle to a vet and did a thorough examination to ensure there was no pre-existing condition. Fast forward to 2017, Dazzle was diagnosed with Diabetes and suffered a life-threatening condition called ketoacidosis. We had no choice but to send Dazzle to a pet ICU for a couple of nights. Thanks to the protection offered by Pets Plus Us, we were able to obtain all urgent medical assistance Dazzle required, without being overly concerned about the medical bills. Since then, Pets Plus Us had continued to provide reimbursement for routine Diabetes medication and treatments. in May 2023, Dazzle ended his 6 year battle with Diabetes and we submitted the last reimbursement request with Pets Plus Us for cremation expenses. As always, the claim process was smooth and fast. Following the final reimbursement, Pets Plus Us sent us a sympathy letter, cancelled our policy and backdated to Dazzle's day of passing in the most efficient manner. In conclusion, I thank Pets Plus Us for the service and protection they provided for Dazzle for the past 10 years. For the other reviews that indicated issues with the claims, I would suggest you to follow the process and document requirement in the insurance document. For all past 6 years of my claims experience, all claims were processed and reimbursed with 2 calendar weeks. There might be 1-2 incidents where it took 3 weeks. If your wait time is prolonged for the claim reimbursement, maybe check with your vet to see if they sent in all proper documentation as requested.

Healthy Paws has been such a life saver for us with our pets after we have had emergencies. Claims are seamless and the customer support is top notch! They always check in to see how my babies are doing. Would recommend to everyone I know!