Just don't do it
Worst insurance company ever! I wouldn't trust them to care for a stuffed toy let alone a living creature. As a vet tech of 14 years I've seen a lot, and my worst mistake ever was insuring my own pets with them. If they're not ghosting you or constantly requesting records they've recieved 4 times already (so they can extend the length of time before payment) they are hiding serious clauses in the small print that you don't get until after you sign up. They will do everything they can to find the smallest detail in wording so they don't have to pay for your pets accident and then play it off like it's no big deal. After months of fighting with them when the only one who would speak to me was our clinics representative, they had the nerve to call and request records AGAIN and specifically told the clinic I work at that they WOULD NOT talk to me about it under any circumstances. Do yourself a favor and find a different company.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Rocky Ridge Pet Hospital
- POSTED: 07/17/2024
- BY: Stephanie
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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Good and Not So Good
I’ve had a good experience, but not so good. One of my cats became ill, and the claim was denied because they went back to a time when she was a kitten when she was recovering from Pneumonia where she had some vomiting. They denied her claim when I took her in for vomiting only. So if your cat or kitten I ever had vomiting when it was connected to a completely different illness, they’ll deny any claim in the future for any case of vomiting at all, calling it pre-existing.
- INSURER:
Pumpkin
- POSTED: 07/16/2024
- BY: Cindi
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Great service and timely response to claim
We submitted claim for emergency care costs we incurred for our cat. We received reimbursement to the maximum our policy stated. The cause of our claim does have limitations - the claim payment included clear information on what would be provided in respect of future claims and any limitation that would apply. I find this aspect of customer service is very appreciated as we can make informed decisions going forward. Very good customer service overall and the claims process was very easy and we received our reimbursement quickly.
- INSURER:
Pets Plus Us
- VETERINARIAN:
Metro Animal Emergency Clinic
- POSTED: 07/16/2024
- BY: Nancy
- BREED: Siamese
- AGE OF PET: 0 - 3
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Super easy claim process
I claimed for wellness visit, submitted the vet invoice and my claim was processed without any hassle.
- INSURER:
Lemonade
- VETERINARIAN:
Harlingen Vet
- POSTED: 07/16/2024
- BY: Prabhu
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Quick response
Claim completed in less a week
- INSURER:
Pets Plus Us
- POSTED: 07/15/2024
- BY: Stephen
- BREED: Olde English Bulldog
- AGE OF PET: 7 - 10
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Unclear as to how deductible is applied to claims
I’m not very happy that this company breaks sown the deductible into numerous categories. I may have not read the application contract clearly but I’m seriously thinking about this policy because of what I perceive as unclear loopholes in the coverage policy. I’m in the process of finding a policy from another company. I can not recommend Pet’s Best.
- INSURER:
Pets Best
- POSTED: 07/15/2024
- BY: Eric
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
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Terrible
I think Fetch is the worst. Not sure how they have all these great reviews. Customer service is terrible.
- INSURER:
Fetch
- POSTED: 07/15/2024
- BY: Be
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 7 - 10
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Excellent, Timely Processing
Always appreciate the speed that Pets Plus Us processes claims.
- INSURER:
Pets Plus Us
- POSTED: 07/15/2024
- BY: Robbyn
- BREED: Vizsla, Smooth Haired
- AGE OF PET: 7 - 10
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Very pleased
My 5 dogs have been insured through ASPCA for more than 5 years. Lately the turn around time once a claim has been submitted has been quick and I like the ease of submitting claims via app on my phone. Customer service has been easy to reach as well. I definitely notice a great improvement since I first became a member.
- INSURER:
ASPCA
- POSTED: 07/15/2024
- BY: Andrea
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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Great insurance
My puppy is older and it was very hard finding insurance that wasn't hundreds of dollars. I found lemonade and it was everything I wanted. From yearly wellness coverage to a virtual vet to fast responses. I love them and will use them for any future pet I have.
- INSURER:
Lemonade
- POSTED: 07/14/2024
- BY: Neha
- BREED: Miniature Schnauzer
- AGE OF PET: Over 11 years
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