Worth it
We’ve had our dog covered by Healthy Paws since we got him as a puppy. While the policy doesn’t cover preventive care or vet exams, Healthy Paws has always covered any diagnostic treatment for our dog, no questions asked and reimbursed us extremely fast. Our dog is now 11 and has been diagnosed with cancer, and having this coverage for his surgery and treatment has been a huge relief during a time of immense stress. Highly recommend getting a plan for your pet while they’re young. It will one day pay off when you really need it and you can focus on the wellbeing of you pet instead of the vet bills.
- INSURER:
Healthy Paws
- POSTED: 07/10/2025
- BY: Jillian
- BREED: Sheepadoodle
- AGE OF PET: Over 11 years
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Pets Best is the BEST!
"After being with another pet insurance company for 16 years, we switched our 2 dogs to Pet's Best last year. Our process of filing claims, receiving reimbursement, understanding decisions and the value of coverage is exceptional. Making the switch helps us help our pets even more!"
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ENDLESS paperwork request and stalling of payment on claim
ENDLESS requests for revised paperwork since they stall on reviewing your claim and then say they need ‘new’ doctors notes. All this for an allergy shot reimbursement. God forbid I have an actual large bill to review. They will stall for months and most likely deny. I am going back to Lemonade, this is a joke.
- INSURER:
MetLife
- POSTED: 07/10/2025
- BY: Heather
- BREED: Pug
- AGE OF PET: 7 - 10
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Pets Best is Really The Best!
I purchased a policy as soon as we adopted our puppy at 4 months. The application process and policy options were easy and clear. The explanation for every item eligible for a reimbursement has been clearly communicated. Lastly, the process of submitting a claim has been very easy as well!
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We love pets best
After 20 plus years of owning dogs we only had one or two issues. We decided it is time to be protected after 2 years our 3 year old mix breed was diagnosed with lymphoma we are able to do treatments since we have insurance. They have been super quick on claims and answering our questions. We also love their 24hr help line and have used it multiple times when we are debating on going to the ER or not. We will never not have insurance and I am recommending pets best to everyone i know
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Great service
Pets Best was easy to sign up for, and they made it easy to submit a claim. I appreciated the no-fuss transparency - there were no hidden surprises and everything was concluded within the expected timeframe. When my pet passed away after an illness and I submitted the invoice, they covered the treatment costs at the policy rate, and automatically cancelled my plan and refunded me my pro-rated monthly fees without being asked. I plan on using them again if we adopt another pet in future, and would recommend them to anyone looking for reliable coverage.
- INSURER:
Pets Best
- POSTED: 07/08/2025
- BY: Irma
- BREED: Domestic Short Hair
- AGE OF PET: 4 - 6
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Pets Best is the best
"My sweet boy, Cooper has been a train wreck from seizures to Chiari Malformation and Syringomyelia, PSOM and now horrible skin issues and antibiotic resistant Staph Infection. He's had multiple MRIs, 2 major surgeries on his brain along with many other tests. I can't thank you enough for helping me cover all these expenses in trying to make my boy better.
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Dog owner
This is by far the worst insurance company to ever work with. They make it virtually impossible to file a claim, their website does not allow for uploads, and they will not process claims without. The email link they send doesn't work! They are a scam and a fraud and I would cancel or not apply! All my money was wasted making them rich while I never got reimbursed except 25 dollars the first well exam. After that I've never been able to actually complete and file a claim !
- INSURER:
Hartville
- POSTED: 07/07/2025
- BY: Jason
- BREED: Other Mixed Breed
- AGE OF PET: 0 - 3
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Horrible Company
I had my pet insurance through 24hour Pet Watch - they decided to no longer do insurance so they sold my plan to Hartville. I am now paying more $34.00 more and I have less coverage. Customer Service horrible! I was able to summit claims for prescription food and wellness visits but not with this company!! Do not get your insurance through Hartville.
- INSURER:
Hartville
- POSTED: 07/07/2025
- BY: Patti
- BREED: Other Mixed Breed
- AGE OF PET: 7 - 10
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