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I wished I had done more research before I decided to go with this company. It seems that they are The Best at denying claims. God forbid that your dog as diarrhea at any point in their life. As Medication, Nerves, Surgeries, Bad Food can cause it. To them its a pre-existing condition. My poor baby had a Foreign body surgery and went in for her first follow up. And hunched posture was mentioned in that visit. Well having your stomach cut open isn't very comfortable to say the least. On down the road a bit, my baby had an FCE which is the acute death of part of the spinal cord, caused by an embolus of fibrocartilaginous material. So pretty much a stroke. Pest Best denied the claim because of the Hunched Posture noted at her follow up visit from her Foreign Body Surgery!! So they basically said that her stroke was pre-existing. Hunched posture is a pre existing condition to a stroke?! I shouldn't have had to appeal that claim, as hunched posture has nothing to do with a Neurological issue. SO to save you time and the headache, Stay Away don't think twice. I've already done the home work for you, the hard way! You're Welcome!

I've been using Nationwide for many years and several dogs. they have been fair; easy to submit claims and fast reimbursement.

Haven't had the insurance long enough for my dog to capitalize on its worth, but from the start it has been "pre-existing" this, etc. I'm shelling out $102 per month and maybe one day, although we never want anything bad to happen to our pets, I will thank myself for buying it.

On vacation when Auggie became sick and Del Rey Vet office got us into an appointment thankfully. After a gentle caring experience with Auggie getting IVs and staying there for the day he was much better. Trupanion was excellent in helping through the process and the vet office did the claim online and within minutes the claim was complete and payment given to the vet office when we picked up Auggie. Every experience with Trupanion is just S professional. I highly recommend them.

I'm happy that at least the company has kind people working there, I was treated very well by everyone, but that's it, when you start paying for insurance no one tells you that you need to have your dog checked out. And when you don't do this, every problem your dog has, they say it's pre-existing so they don’t pay you. My dog ​​came from Brazil, without any problems because a sick dog cannot travel. He had a check up in Brazil to travel and came here in May, in August he had skin problems, and the vet thinks it is an allergy to the environment make sense he is in a new country. Fetch refused to pay for the claim because they claim it could be something pre-existing. So why don't they ask us to do a check up when we start paying the company? Now I have a big problem because if I start at another company this will be a pre-existing problem, so I need to stay on my own. When I called to close my police they told me, pay for a check up and the next things will be covered, and we ignore the problem that appears now? Do I keep paying them and the medicine? Why they didn't tell me this before a problem appeared, very mean of you. For you it’s just one more person or few dollars but for me it is stability of my family, it is not a joke. I am very upset I didn’t expect that. Thank you for causing me such a headache.

I did everything online. It was so very easy and covered what I wanted for my pup. I haven't had to make a claim yet, happy day, but as a Veteran in the Soldier's Best Friend, program I'm sure my pup is in good care with this insurance and Riverside Veterinarian Clinic here in Tucson.

I have nothing but Curia for NetLife pet insurance…they process claims promptly & give excellent guidance when needed….am very pleased…

Easy to make claim and load invoices, wait time isn’t that long. Direct deposits for reimbursement are easy. It makes having to deal with pet illnesses much easier.

I have paid for Fetch insurance for a year and have never had a claim approved. As my puppy had "soft stool" in its vet notes from the first vet visit, no diarrhea-related illness, including that caused by worms, is covered. Further, while they say on their website that you only need vet notes from the most recent non-illness related check up, they reject your claim for having insufficient documents when you submit that just to have you resubmit. In short, their business plan is to obstruct by any means possible and never payout what is owed. Absolutely do not use Fetch Pet Insurance - there is a reason their reviews are removed from Google.

I purchased insurance for my new puppy from Petplan pet insurance. It was simple to use and they resolved my one issue quickly. Then they became Fetch by the Dodo, and I have indeed had to fetch for any assistance and feel like a dodo. Trying to submit a claim or even just log in to my account has been a bad dream. They have never been able to give me a password that would continue to work. Not long after they became Fetch my pet had his first seizure. They pay for nothing else, but they have paid 70% of his monthly medication after we run up our yearly deductible. For several years, I have fought each month to submit the same claim, for the same amount, the day after I pick up the prescription at the vets. A few weeks later I get get an email saying they are sorry about the delay that my claim is still in review. Eventually after months of a notices that I received a notice that I had not yet met my deductible. Then two or three payments, and the new year cycle begins again. A few years ago they refused to pay one month claiming that they had not received the claim with in the proper time frame. At that time there were still paper claims forms, and I had submitted that claim on both paper and through the new app, the day after the vet appointment. As instructed, I sent a dispute to main office. They have never replied. The app rejects me, I makes calls, each agent assures me that my password is straightened out. This month when I had finally reach the second payment for the year that gave me a notice that my claim was denied. Their reason was that I had no pet insured at their insurance company. A phone call gave me a person who explained that the account was closed. For whatever reason they had closed the account, they still owed me the payment for that claim. They had taken my payments and were under contract to pay. I was passed upline to an agent who said I had closed the account because the dog was dead. Explaining that the dog was sitting right beside me and we had not closed the account, I was transferred to a supervisor who came on the phone with, "My condolences on Charlie's death." She put me on hold for a while. She then explained that to get the payment due me, I would have to pay to reinstate my policy, and then trust them to send to a payment.