Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Always excellent customer service
Always excellent customer service, a variety of package options, good pricing and quick refund reimbursement. I’ve had MetLife for over 7 years for my fur-babies and couldn’t ask for a better insurance provider!
Insurer: MetLife
By: customer
Easy claims filing and timely…
Easy claims filing and timely processing. Helpful and responsive customer service.
Insurer: MetLife
By: customer
Great app. Okay customer service.
For the most part I have had great service from MetLife Pet. They did request the same information multiple times and it was sent multiple times for one claim. I think they now have all my dog's basic information and all I have to do is provide receipts and SOAP notes for each incident. The app is very easy to use and makes filing a claim straightforward. The one time I called customer service the woman I spoke with seemed bored, annoyed and frustrated. She did however tell me what information was missing which was never specifically asked for previously. All claims except one have been processed and paid quickly.
Insurer: MetLife
By: Linda L.
Customer service kindness.
Customer service kindness.
Insurer: Trupanion
By: Kimberly
Recent experience- Love it!
I recently called customer service and received excellent and expedient service. Trupanion is great! Also, pleasantly surprised when the hospital was able to submit directly while at my visit and things processed so smoothly. I am amazed and thankful every day that I have Trupanion for my Tito. Thank you!
Insurer: Trupanion
By: Annette Davis
Happy Pets…
So far we are very happy with the insurance communication especially with your Customer Service team and Claims department. Everyone is polite and knowledgeable.
Insurer: Fetch
By: Juliann
Great company!
Have used Spot for a number of years. Great company to work with. Quick, easy service. When I had to say goodbye to one of my dogs, we received condolences from one of their representatives and sent a card. That in itself shows they're just not an 'insurance' company, but one with heart.
Insurer: Spot
By: Diane K.
Glad We Have Spot
Spot has been so easy and accommodating. The people I have spoken with have been very helpful with helping understand the process. Our dog had a lot of issues close together and I’m super glad we had Spot to help out financially.
Insurer: Spot
By: Joey Brown
Customer service reps were…
Customer service reps were knowledgeable, super helpful and answered all my questions. Thank you!
Insurer: Trupanion
By: Pam
Support For Dog With Liver Disease
Our dog Bella has been facing liver challenges since last year, and Healthy Paws Pet Insurance has supported us every step of the way through this incredibly difficult journey. During such an emotional and stressful time, having reliable coverage we could count on made all the difference. Knowing Bella was covered gave us peace of mind to focus on what truly mattered, her care and comfort, without the added financial worry. We are deeply grateful for the support and highly recommend Healthy Paws to any pet parent who wants reassurance that if the unexpected happens, their pet will be protected. Thank you for being there for Bella.
Insurer: Healthy Paws
By: Visnu Fraenkel