Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Ms.Rose is very Kind
Ms.Rose is very Kind , Helpful , Professional and Knowledgeable . My 2 Cats are well covered with your wonderful Health Insurance. Thank you.
Insurer: Nationwide
By: Joy Genise
I am so pleased with Spot insurance…
I am so pleased with Spot insurance sorry to say my little Havapoo has had about 4 serious claims but Spot never questions always sends checks out quickly can’t find a better company have referred several people to try Spot
Insurer: Spot
By: Betty Hopper
The process to file a claim was…
The process to file a claim was straight forward. The person I spoke with was very helpful. The claim was processed quickly.
Insurer: Spot
By: 1954
Great customer service very easy…
Great customer service very easy reimbursement process.
Insurer: MetLife
By: Deborah Lark
Peace of mind
Megan was extremely helpful and informative. She quickly put me at ease after my bad experience with another company's ambiguous,and repeated claim denials It was a true pleasure to speak with someone that didn't treat me and Mickey as a number. She made me feel like she truly cared about my doggy's wellbeing, and she was extremely patient and helpful in finding us the right plan. Finally, peace of mind.
Insurer: Fetch Canada
By: William Tolway
Processing was quick
Process was quick and representatives were very helpful. The only thing I would complain about is the app, I would try to add documents to an existing claim and it would create a whole new claim, what should have been 1 claim turned into 3.
Insurer: MetLife
By: customer
Always an easy and seamless experience…
Always an easy and seamless experience to file claims and receive a refund. Signing up for MetLife pet insurance is one of the best decisions I’ve made and I always refer them to friends and family who have pets too.
Insurer: MetLife
By: customer
The experience with customer service…
The experience with customer service guy was really good
Insurer: Sonnet
By: Omkar Nagwekar
We are very pleased with this Insurance…
We are very pleased with your great staff, who are always ready to help, the fairness regarding claims, and your quick response!!! Thank you, Joan & Dave Laska
Insurer: MetLife
By: Joan and Dave Laska