Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
121,262 total
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1 - 10 of 121262 results
Very snooth.
Very snooth.. Got information quickly and rapid authorization.
Insurer: Trupanion
By: Richard
The team handled my claims in a timely…
The team handled my claims in a timely manner and the process worked well. I have been telling my friends and neighbors about my positive experience with Spot.m
Insurer: Spot
By: Donald Olivero
Everyone is so nice and have guided me…
Everyone is so nice and have guided me through what I need to do!
Insurer: Trupanion
By: LRLeverone
Worth the coverage!
I’ve had Trupanion insurance on my dogs for years. I’ve been blessed that the lab never needed to use it but lived a good life. The Havatsu has only needed it in this year. His dental extractions were denied even though he always had good dental hygiene but began having issues from a malformation in his bite. Trupanion was great in getting his records as best they could. Many of the vets he had seen for regular checkups and vaccines were closed after the pandemic. This latest issue was covered and even though we don’t have the final results yet he is doing well and Trupanion is working directly with the specialist’s office. Thank you.
Insurer: Trupanion
By: Kelly Sparks
Amazing customer service
Amazing customer service. Top notch !
Insurer: Trupanion
By: Kristen
Very slow claims processing and…
Very slow claims processing and consistently requests documents previously sent. Not a fan.
Insurer: MetLife
By: Gail Faro
Trupanion was so prompt with their…
Trupanion was so prompt with their responses and so easy to work with when my dog needed to visit an emergency vet hospital. They made a stressful situation more manageable.
Insurer: Trupanion
By: Gretchen McCann
Easy submission process
Easy submission process, clear explanations, quick turnaround time.
Insurer: MetLife
By: customer
Great service
Great service , quick response to claims and questions . Dependable and affordable insurance
Insurer: MetLife
By: Gina Boraski
Easy to submit a claim and quick…
Easy to submit a claim and a quick turnaround for reimbursement! Thank you!
Insurer: MetLife
By: Nicole
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