Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Jackson’s Emergency Pet Visit
I had to take our pug Jackson to the emergency vet late at night because he was coughing and gagging. We were worried that he had swallowed something that was blocking his airways. Fortunately, the X-rays showed that he didn't have any obstruction and gave him a cough suppressant. I submitted our claim to Pets Best that very night and they notified me the very next day of the benefits and coverage. I received the payment 6 days later. I am so relieved to have pet insurance from Pets Best as they are incredibly responsive and timely.
Snake bite claim
I honestly couldn’t be more pleased with my experience. I had completely forgotten that I had pet insurance on my three dogs. In fact, it wasn’t until I saw the upcoming premium charge at the end of the month that I remembered I had the coverage! That turned out to be such a blessing. My nine-pound little Lulu was bitten by a cottonmouth snake here in North Florida, and we were so grateful that she survived. The veterinary bill was extremely expensive, and I wasn’t even sure what my insurance coverage included. Filing the claim was incredibly easy. I was able to do everything right from my phone by simply taking pictures and submitting the information. The process was so convenient and stress-free, especially during what was already a very stressful situation. And then you came through! You reimbursed after my copay and the covered percentage and paid the difference, which was such an unexpected relief. Knowing that Lulu was able to survive such a frightening experience was already a huge blessing. Having insurance that I had forgotten about turn around and help with such a large veterinary bill was the added gift. Thank you for making the claims process so easy and for providing the peace of mind that comes with knowing my dogs are protected. I’m definitely grateful I remembered that premium charge!
Tearing up when seeing such a prompt claiming assistance
My cat is currently undergoing lymphoma treatment, and he is absolutely my everything. Going through this is not only incredibly expensive, but it is also completely heartbreaking. I can barely hold back my tears every time we have to see the doctor. During this painful time, the only real support I have found is from my friends and from my insurance, Pets Best. I am eternally grateful to you guys. I could never have imagined feeling so supported, and because of your help, I am truly looking forward to my pet's recovery. Thank you for being the best, from the bottom of my heart. Sincerely, Kate and the meow of her life, Milo ❤️🐾
Pet Insurance
Kept refusing my claim after 3 submissions of necessary information.
Hershey owes his life to Pets Best!
Hershey is my precious Emotional support Cockapoo and I just couldn't imagine him being gone at only 6! Luckily we had Pets Best insurance and we were able to get the best care possible for a tumor pressing on his vena cava and probably Cancer 😭 but, Dr Fontes @ OSU was able to remove it and it wasn't cancer, our baby came home and is doing well, Thanks To having pet insurance, you know she never know, grateful for sure!
Insurer: Pets Best
By: Beth
Satisfied customer
I had taken my Alfie for his exam at his Vet's office and shortly after I got home I sent in on line his statements! There were a few questions, I then I attached statements and it was done so easily without any confusion! My check was in my checking account within 2-3 days! Petsbest is a company I can trust!
10/10, highly recommend!
As a new customer, Pets Best has been delightful! I've never used pet insurance before, but the claims process was very simple and straight forward.
Very fast and easy claims process!
My cat Oaxaca became very ill with a high fever. We took him to the animal hospital, and he had to stay 3 days and receive various tests, X-rays, and IV treatments. The vets could not determine the cause of the fever, but he recovered well with some medicine (antibiotics and prednisone) at home. I was worried that claims process would be complicated and lengthy. To my surprise we received our reimbursement about a week later. It was a great relief as the hospital bill was expensive, and Pets Besr reimbursed at the promised rate of 80% minus the $250 deductible. We are very happy and pleased and will remain lifelong customers.
Very Satisfied With Claims Process
It was very easy to file a claim. Everything was done online. I received a confirmation email stating that they received my claim and that I could check on the status on the Pets Best dashboard. 5 days later I received a letter stating that the claim had been processed and approved and to look at the dashboard for the amount being paid. The letter also stated that the payment would be deposited into my bank account within 5 to 7 business days. I received the payment on the 7th day. I’m very satisfied with the whole process. With that being said, I would have liked to talk to a representative about some questions that I had.
Don't take your babies here
Care to explain why you administered medications to my pet before consulting with me (the pet owner) first? You gave my baby zorbium a STRONG long lasting opiate, along with two other medications (gabapentin & Prozac ) that are listed on the Zorbium website list of medications NOT to be given with the medication to my baby? Then you indirectly attacked me in a inaccurate response on your Google page/reviews? What you did was 110% against the law! To anyone whom may read this DO NOT take your babies there! Y'all don't have to believe me but go and read the vets office response to my review and you'll see where gabapentin and Prozac was administered to my baby with zorbium when it plainly states on the zorbian website a long list of medications that are not supposed to be given with zorbium. She admitted in her response to me that those medications were given to my baby. Everything that she had stated in her response to me wasn't only inaccurate but completely manipulative and severely deceiving. Do your own research and you'll see that why I am saying is accurate.
Insurer: ASPCA
By: Cylee