Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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My agent set it up
My agent set it up. She recommended you and has good experience with your company.
Insurer: Prudent Pet
By: joseph.amaturogmail.com
100% recommend
100% recommend. Super easy to submit a claim and the money goes directly to my bank account. I used to be a vet tech and my greatest advice to anybody is insurance, insurance, insurance and don’t wait!! I’ve had Pets Best for about 3 years with my first dog and adopted a puppy back in December who I immediately added to our plan. Within 2months of having her she needed to go to the ER for urinary issues. Thank god she was covered. Every few months she’s had to go for labs and I genuinely don’t know what I’d do without Pets Best. Unfortunately, the vet just confirmed at her 1 year old appt she has kidney dysplasia. It’s not the diagnosis we wanted but I don’t have to worry about providing her with the best treatments/life because her insurance through Pets Best is so great. Thank you Pets Best!!
Insurer: Pets Best
By: BH
This was the first time using insurance…
This was the first time using insurance after having it for many years. I was so grateful to have it, in the middle of a very stressful health event for our sweet dog. Not even it made a huge difference in the overall expense, but the approval was very fast and the process very seamless. I also appreciated the call follow up to make sure that all was well and checking if I had any questions. Definitely a way better experience than human health insurance. Thank you!!
Insurer: Trupanion
By: Narcisa
The company is taking forever to…
The company is taking forever to approve my claims. They approved claims that I recently submitted but still have not approved claims from previous appointments.
Insurer: Pumpkin
By: Brittany Mignoli
Melody was fantastic 5 stars.
Melody was fantastic 5 stars. the Nationwide policy of not auto renewing my policy that i had for 8 years, because i pay it annually is absoultely ridiculous. you have a credit card on file. i did not receive a renewal notice, or a lapse notice on either of my pets. I was in the grace period of one, and my older pet policy was not able to be renewed, i did accept a basic policy, but i am not happy about it. There has to be better communication. Mail and email of policy renewal period would be best.
Insurer: Nationwide
By: customer
My first claimed was processed within…
My first claimed was processed within minutes however the second it has been a week. I called to find out why the second was not processed but the explanation was not very clear. Still waiting to be processed.
Insurer: Pumpkin
By: Anna
Filling a claim
Customer service was very professional and helpful with information on filling our claim.
Insurer: Trupanion
By: David Peterson
Claims are processed efficiently and…
Claims are processed efficiently and questions are answered quickly.
Insurer: Pumpkin
By: Melinda
Look elsewhere for good pet insurance
Beware. Dishonest company that does not care about your dog once it's a senior. On the positive side, I've always had very fast claim turnaround and little problem with what's covered, and I do think HP is still a great plan for younger dogs -- but they will literally price you out as your pet ages. The language regarding premium increases taken from Healthy Paws own website in 2016 when I signed up was: "Due to the increasing cost of veterinary care, your rates will increase slightly each year." My premium increases were reasonable until last year. Last year my rate increase went from $155.53 to $346.24 (11 year old dog). I expect the next year's premium increase will be so much I will be forced to cancel. Of course at this point my pet has pre-existing conditions so another carrier will not be an option. They never even responded to my email inquiry about my rate increase. Look elsewhere! I so regret trusting this company with my best friend's health.
They were fast and quick in processing…
They were fast and quick in processing my claims. All information is provided in explanation of benefits
Insurer: Healthy Paws
By: Stacy