Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Prompt and Efficient Claims Processing
I recently had to take my pup to the emergency vet early Sunday morning, and the bill was understandably expensive. I submitted the invoice through the MetLife Pet app on Monday and was pleasantly surprised to receive the reimbursement by Friday. I really appreciate the fast and smooth payment process.
Insurer: MetLife
By: Marlene King
THE BEST!
Embrace Pet Insurance responded to a claim submitted in less than 24 hours. Jacob who answered the phone explained and answered my questions so patiently since my accent is so thick. He was so polite.
Insurer: Embrace
By: Lola Hogle
Easy to file and rapid payment
Easy to file and rapid payment. I have been extremely pleased with the care I have received from met life . I would recommend to anyone looking for good value in pet insurance
Insurer: MetLife
By: Andrea Phillips
Quick and easy approvals relayed…
Quick and easy approvals relayed directly to Vet practices.
Insurer: Trupanion
By: Jan
Both positives and negatives.
I am happy I was able to receive help with Emma's medical bills. I am also happy Trupanion interacts with, and pays directly do, the veterinarians. With that said, I was not happy that, in such an emotional emergency situation, I was forced to appeal your quick initial denial of coverage. I was further disappointed that, within a week of the claim for treatment expenses, I was notified of a substantial increase in monthly premiums.
Insurer: Trupanion
By: Nancy
I had no idea that my Vet could…
I had no idea that my Vet could actually file a claim for me and the claim could be paid to them. When my dog recently had about a pancreatitis, that was a huge help. Fingers crossed that she continues to improve.
Insurer: Trupanion
By: Kari
At a critical time
At a critical time, you stepped up to the plate and I didn’t have to worry about trying to figure out how and when I could pay this bill. It’s worth the money having you make Zoey’s hospital stay manageable. 👍👍👍
Insurer: Trupanion
By: carol
Trupanion is the BEST!
I can’t say enough good things about Trupanion. Coverage for our two pups has been EXTRAORDINARY! The policy we purchased assisted us with throughout their lives and right up until when we, sadly, had to say goodbye. This included one very expensive back surgery in which the policy contribution to the costs helped immensely. I have often, and will continue to, wholeheartedly recommend Trupanion whenever able. Bill Cookson Chesapeake, VA
Insurer: Trupanion
By: Bill
Worthless Coverage and Terrible Service
I had high hopes for this insurance based on reviews and that it was affiliated with the ASPCA. PSYCH! It’s NOT! This is an advertising scheme! When I submitted a recent claim (February 2026) for my 11 month old dog’s illness that was denied, I called and was told that there was a 14 day waiting period due to new insurance (I’ve had and been paying this premium since August of 2025). I asked to speak with another customer service rep to get more clarification who told me something completely different. I then asked to be transferred to a supervisor who spoke over me for the entire conversation and then said, LITERALLY, if I had waited longer to bring my dog in for treatment, my bill may have been covered. I have paid over $800 and been reimbursed less than $100 AFTER paying $1800 in vet bills. Avoid at all costs. Lemonade has more comprehensive coverage without all the sketchy caveats. Don’t let these people take advantage of you. THIS COMPANY WILL DO ANYTHING TO NOT PAY. DO NOT RISK YOUR PET’S HEALTH BY USING THIS SHADY COMPANY Regarding your response: Since you know I have been in touch with customer service, you should be able to review the calls and determine the ineptitude of your employees and the conflicting answers I received. I appreciate that you took time to read my review and react! Now fix yourself. ALSO, for anyone reading this, the only reason why there are “verified” reviews with 4 or 5 stars is because ASPCA Insurance INVITED them to review by sending a link after a favorable experience. They are less “verified” than those of us that came on here to leave honest feedback.
Insurer: ASPCA
By: Will Yerxa
Nadine was very helpful in answering…
Nadine was very helpful in answering all my questions about what is and isn’t covered.
Insurer: Fetch
By: Karen LaRiviere