Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Kevin is awesome!
Kevin was incredibly helpful. It was a great customer service experience. He was friendly, knowledgeable and helpful throughout the whole process.
Insurer: Nationwide
By: Jared
It was easy to file the claim and Fetch…
It was easy to file the claim and Fetch kept me informed throughout the process. I was very empressed.
Insurer: Fetch
By: Shawn
Katherine was so helpful and caring.
Katherine was so helpful, kind and caring! I started with an issue that was very frustrating and upsetting and she turned all around. She was amazing! Sincerely Stephanie Baio
Insurer: Fetch
By: Stephanie Baio
Submitting claims online is very easy
Submitting claims online is very easy. Responses from Healthy Paws on status of claims very punctual and clear
Insurer: Healthy Paws
By: Cindy Wadler
Quick and easy to apply , great benefits for my pupper
nationwide was easy to apply and clearly outlined what coverage was available, very quick response from Cassandra when I called.
Insurer: Nationwide
By: Tammy
Happy pet mom The person was very helpful and…
The person was very helpful and professional.
Insurer: Nationwide
By: Lisa Saccoccio
Efficient easy to understand salesperson
Efficient easy to understand salesperson
Insurer: Nationwide
By: customer
Amanda was an amazing broker
Amanda, my broker, was incredibly intelligent, knowledgeable and kind. She was the kind of person that reminds you that there is a point to having faith in humanity. Thank you for the incredible service and information, Amanda; it helped me choose the right pet insurance package. I know I found the right pet insurance company in Fetch because a human picked up the phone. Sounds like they value their customers. Enough said. 🙏
Insurer: Fetch
By: Nico
I have used Fetch before for a pup I…
I have used Fetch before for a pup I had for 15 years before she crossed the rainbow bridge. I only had to use them one time, as Sippy was a healthy pup. I have another small toy poodle puppy now and I turned to Fetch for insurance coverage for her. This time, I researched different pet insurance companies and got quotes for the coverage I wanted. Fetch, once again, came thru. They offered the best coverage for the best rates. Plus, their claims process couldn't be any easier and their customer service was always there to help. Very impressive. Amanda was a great help. We are getting another poodle next month and Amanda gave me her contact information so I could add "Jack" to "Piper"'s policy. Thank you for a smooth purchase, Amanda.
Insurer: Fetch
By: Melysa Vestal