Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent Pet Insurance
We have been very satisfied with Pets Best. This is our 2nd dog we've had on your coverage and we can't say enough good things about them. Our 1st dog was diagnosed with cancer and so we were getting him set up with treatments. But unfortunately he took a turn for the worse & we lost him. So thankful for Pets Best through this process because it was a huge financial Stretch for us. Thank you!"
Insurer: Pets Best
By: Gay
Pets best is the best!
Over the past year, my experience with Pets Best has been truly outstanding. What really stands out to me is not just how professional and efficient they are, but how much easier they made things during a very stressful time. When I found out my dog had breast cancer, everything felt overwhelming. Submitting claims and understanding coverage could have added to that stress, but it didn’t. They processed my claims quickly, and I was reimbursed promptly, even directly to my CareCredit account, which made a huge difference when I needed it most. Their customer service team has been consistently kind, patient, and easy to talk to. Anytime I had questions about my coverage, what I was responsible for, or even adjustments to my plan like changing a deductible, they took the time to explain everything clearly. I never felt lost in the process. I did a lot of research before choosing pet insurance, and Pets Best truly stands out. They offer strong coverage, but more importantly, they show up for you when it matters. I’m incredibly grateful for how smooth and supportive they made this experience during such a difficult time. Thank you, Pets Best.
Insurer: Pets Best
By: Annette
Amazing experience
I’ve had to file multiple claims with Pets Best because one of my cats is addicted to eating hair ties and rubber bands, even after we hide them from her. She opened drawers to get them. I’ve always gotten reimbursed in a timely manner. I’ve always had the best experience with Pets Best!
Our Derry girl
Bets best has been there for us every step of the way! Derry has had some health issues but pets best has made a bad situation much easier!! I have recommended Pets Best to every friend who has a pet!!
Good customer service
The licensed agent Josh Sabado was very helpful and set up my two cat’s insurance coverage quickly and efficiently. Josh answered all my questions and appeared knowledgeable. On my first call to Fetch my impression is that customer service is very important to them.
Insurer: Fetch Canada
By: Karen W
Always helpful and quick payment
Once your claim is submitted they promptly review it and pay the claim in an extremely short time. Also there to answer questions!
Insurer: Healthy Paws
By: Donna Perschetz
Outstanding service
Outstanding service. They are organized, compassionate, and professional. Claims are dealt with fast and are extremely easy to file.
Insurer: Healthy Paws
By: Deborah
Pumpkin Pet Insurance
When you need to speak with someone, they are very informative and patient. I filed my 1st claim and Pumpkin promptly refunded the payment back to its original account. Happy I chose Pumpkin.
Insurer: Pumpkin
By: Gina