Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Quick and easy experience adding a pet to my policy
I just called to add a pet to my policy. The process was quick, and the representative was nice and answered all of my questions.
Insurer: Nationwide
By: Kristie
Attentive & Professional
Attentive & Professional
Insurer: Pumpkin
By: Catherine
Claims
Claims. I decided to cancel today. My current claim they kept rejecting because it didn’t have all the paperwork. This is a false statement. I verified three times sending it in that I have right paperwork. Feels like a common theme for this company.
Insurer: Fetch
By: Scott C.
I have a discount through my employer
I have a discount through my employer, a public school. My dog's current policy expires in July 18 but we were asked to make our insurance selections in May. I called to see if the new policy would take effect when the current one expired - sort of a renewal but with my current selections. The representative could not give me an answer. I went ahead and submitted the "new" policy. A representative, Rob, called me a few days later but we had a very bad phone connection. He said he would call back but never did. I logged onto the website and see that the new policy will be in effect June 1. So basically, I am paying twice for June and half of July.
Insurer: Nationwide
By: customer
Stephanie was wonderful!
Stephanie was wonderful!! She was thoughtful and clear in providing details on everything.
Insurer: Prudent Pet
By: Avie
PetsBest Pet Insurance
We are so happy we have chosen PetsBest Pet Insurance. Our Frenchie was very healthy only needed Wellness checks. Until she became paralyzed in both back legs. We had to have emergency surgery on her back, it was Christmas Eve. We were informed that our precious dog had IVDD. PetsBest reimbursed us 80% of what we paid for emergency surgery and all the care she still needs. We are so grateful we got the Insurance even though we had a healthy happy puppy.
Nationwide® Pet Insurance | Save Big on…
Nationwide® Pet Insurance | Save Big on Major Vet Bills The above is not true!!! I submitted a claim for a necessary Gallbladder surgery because a stone was blocking the duct and one was lodged in her intestine. The gallbladder could have raptured and be even worse. The bill was expensive and the only refund me 2683.05. i asked for a review of this claim. She also had to be rushed back to the hospital for complications. I submitted that bill which was also large. That was 14 days ago. I called to check on these claims and was told that we could have to wait 30 days before any reimbursements. I have paid for over 7 years with no major claims until now. They are dragging their feet.
Insurer: Nationwide
By: Kim
I submitted a claim and Fetch Pet was…
I submitted a claim and Fetch Pet was quick and responsive.
Insurer: Fetch
By: Gigi
Eric was very friendly and helpful.
Eric was very friendly and helpful.
Insurer: Nationwide
By: customer
Great, Effective Pet Insurance!
Getting an Insurance Quote for my 2 bunnies was easy, efficient, and the prices are reasonable! The representative who worked with me was very kind and informed me well about my plan and what it covers.
Insurer: Nationwide
By: Sol