Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
Other Categories
WONDERFUL Support
I needed help setting up a new plan for my cat's insurance since her old plan only covered illness & injury. So, I went through the process of canceling the old one and starting the new one with another super helpful support technician. Once the old one was canceled, I was connected with another technician to set up the new full-covered plan. However, I did not know much about the new plans, how they worked, the pricing, etc. I was connected with Steve and he was super helpful, shout-out to him! I wanted to leave this review to explain how easy it was to go through this whole process and how much I love this insurance! Steve was the real star here though, he was kind, welcoming, helpful, and very thorough when explaining the individual plans to me! I would absolutely recommend this insurance to anyone, it truly was such a great experience. Through their easy sign-ups of plans, welcoming staff, & quick responses! Thank you so much MetLife Pet Insurance!!!
Insurer: MetLife
By: Maren Henry
Thank you to Samantha
Thank you to Samantha. She was so helpful and polite. It was such a pleasure calling Fetch. It made my day! Molly says thank you.
Insurer: Fetch
By: Mccarthyarts
The insurance representative I spoke…
The insurance representative I spoke with was very helpful.
Insurer: Nationwide
By: customer
Trouble free addition of Alice Cooper!
Trouble free addition of another member of our family to Nationwide's insurance. Another carrier had us jumping through hoops to insure
Insurer: Nationwide
By: Donna Baker
Good representative on the call.
Good representative on the call.
Insurer: Nationwide
By: PBR
I am very pleased with this insurance…
I am very pleased with this insurance and how fast they get the review done
Insurer: Fetch
By: Howard
Easy claim procedure and prompt…
Easy claim procedure and prompt reviews/payment on claims!
Insurer: Fetch
By: Larry
Great customer service
Great customer service. Fair price. Great insurance protection. Easy to use for claims
Insurer: Nationwide
By: James Wiley