Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Amazing communication
Amazing communication, quick responses and reimbursement. I’ve only recently had first time claim and I was so relieved for the ease of process. Great job met life
Insurer: MetLife
By: Deeann D
Trupanion comes through!!!!
We have insured with Trupanion for several years, and has paid off especially when veterinary bills get really expensive. Quick response and turn-a-round creates stressless transactions between hospital and patient.
Insurer: Trupanion
By: Kenneth Stern
Caring people to help with claim
Caring people to help with claim
Insurer: Spot
By: Cynthia O'keefe
Great customer service and all around…
Great customer service and all around great representatives so get you guys met life you wont regret the move
Insurer: MetLife
By: John Klimczak
Do not buy
I used to love this company with my previous cat. I’d submit what’s needed and they’d reimburse me with no issues. I adopted a new cat and now they keep asking for the same documents multiple times and have not approved a single claim while still taking my money every month. They’ve turned into a scam.
Insurer: ASPCA
By: Gia
Nationwide made it easy to understand…
Nationwide made it easy to understand and get the support my pet needs.
Insurer: Nationwide
By: Anna
Chris was so helpful
Chris was so helpful. So professional. Answered all of my questions. Excellent employee.
Insurer: Fetch
By: Lori Auge-O'Hara
Customer Service Issue
I was having an issue, and Russell helped me figure it out quickly. He was so nice and helpful! Thank you!!
Insurer: Fetch
By: Jessica
Friendly and easy to communicate.
Friendly and easy to communicate.
Insurer: Nationwide
By: Jun Ramirez
Highly recommend..
This is the 1st time getting insurance for my pets and Jon was very polite and very helpful in answering all the questions we had as well as giving us all the information we needed to know to get our babies started with their insurance.
Insurer: Nationwide
By: Iris