Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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ASPCA is incredibly helpful
ASPCA is incredibly helpful. Site is easy to navigate and they are very communicative. As my dog has gotten older he has needed more care. ASPCA has processed my claims in a timely fashion and I’m really grateful I’ve not had to worry about or wait for reimbursements.
Insurer: ASPCA
By: Daryl Thuroff
works as advertised
Easy to file a claim; fast and efficient response
Insurer: MetLife
By: customer
Easy and understanding to get the…
Easy and understanding to get the insurance also affordable .
Insurer: Nationwide
By: Isolina Moore
Great Service and Easy Claim Processing
My last few claims have been handled quickly and efficiently. It's easy to use the app to file claims and upload docs or photos needed. In the past when I needed to call customer support, my questions were answered and the problem solved quickly. I am so glad we have this insurance for our pups!
Insurer: MetLife
By: Pam Swanstrom
Easy to Sign Up
My experience was great. John was very kind and helpful,
Insurer: Nationwide
By: Lisa
Yaz was wonderful to work with
Yaz was wonderful to work with, and I think the insurance will be great for my new dog. I’m grateful for the clear and informative information provided by Yaz.
Insurer: Nationwide
By: Amanda A.
Agent was helpful
Agent was helpful, concise, and answered all of my questions. Extremely helpful!
Insurer: Nationwide
By: customer
Our Experience with Met Life
Met Life is very good at promptly reviewing our claims and notifying us about a decision usually within 5-7 days. Their website is easy to navigate and user friendly. Their customer service staff is polite and very helpful with questions.
Insurer: MetLife
By: Barbara Whitney
Very Helpful
They have been so helpful with our claims and what we can and cannot claim. Wish they covered annual vaccines but very grateful that they cover all of the diabetic needs for Thor.
Insurer: MetLife
By: LaurieM