Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,950 total
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I have two rescued dogs
I have two rescued dogs and this is the first time that I have pet insurance coverage (7 previous rescued bichons). Very happy with the Healthy Paw's customer service, speed of paying claims, and the claim process. Clear instructions. Coverage outlined in non-legalize language. Highly recommend.
Insurer: Healthy Paws
By: Kathleen
My policies increased by 57%
The customer rep was very helpful, knowledgeable and friendly. However, I am very unhappy with the fact that my premiums increased 57%. As a result I have had to reduce my coverage. If this happens again next year I will be changing my insurance company.
Insurer: Fetch Canada
By: Roxy
Nice and easy process to file my claims…
Nice and easy process to file my claims and very fast decision making on what will be covered and paid. Then very fast payment even without direct deposit.
Insurer: Healthy Paws
By: Richard Miller
Good information before I selected plan
Good information before I selected plan.
Insurer: MetLife
By: Stephanie Gaetzke
Great communication and fast refund…
Great communication and fast refund easy to file claims
Insurer: MetLife
By: Kristina
Couldn't be easier!
It is super easy to submit claims via the app. The claims are processed and monies are issued within days. I wish human health insurance could be as simple!
Insurer: MetLife
By: customer
Highly Recommend Pets Best
We've insured two dogs with Pets Best. Our previous dog was diagnosed with kidney failure, and our recent pup was diagnosed with chronic lymphocytic leukemia. Both our pups have passed, but their medical treatment enabled them to have a high-quality of life up until the very end. Submitting claims on the Pets Best website was super easy and customer service representatives were always knowledgeable, courteous, and available. Explanation of benefits and reimbursement were always prompt. Having medical insurance for your dog makes the medical decisions easier. It would be tragic for veterinary costs to negatively affect the decisions for your dog's wellbeing. We will definitely use Pets Best for our next dog. "