Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Teeth Extraction
"They sent the first part and I had to appeal, but they quickly looked t it and sent me more refund."
I recently added a puppy into my…
I recently added a puppy into my insurance. When I called to check why she wasn’t showing up on my current profile they someone had used my daughters name instead of mine. Had to cancel the policy and redo it. Now I have to wait another 4 weeks for my pet to be covered instead of June 1st bc of the way my company adds pet insurance. Extremely frustrating as I don’t have coverage for an additional month. I wanted coverage to begin June 1 like originally planned but the said there was no way since my company only adds at certain times of month. I feel I should have coverage starting June 1 bc it was an error on part of agent.
Insurer: Nationwide
By: Kristin Fritz
TRUPANION IS A SCAM!!!!
if i could give this insurance company a negative review i would. this company does nothing but make you pay for all your pets stuff, the insurance we signed up for was supposed to cover all of our issues with our dog and then they say they won’t cover it even though the issues fall between the guidelines. absolutely a scam I will be telling everyone to stay away from this insurance company. they are horrible, not only do they deny everything and make you pay when they say they will cover it the costumer service is even worse. stay away at all costs if you have an animal.
Insurer: Trupanion Canada
By: olivia
My cat passed away aftr 4 years
My cat passed away aftr 4 years . The end was difficult and it was amazing service with pumpkin I was able to focus on the babies last few days not the hills . I was paid ins claims with in 10 days and It was a big relief
Insurer: Pumpkin
By: Donna Scott
Health Paws is a great company
Health Paws is a great company. Easy to deal with and claims are reviewed quickly. I can’t say enough good things about them. Been insuring my dogs with them for about 10 years and they have been very helpful. I highly recommend them.
Insurer: Healthy Paws
By: Sonia Rivera
Pet Insurance
This past year, Metlife has really upped its game. We got reimbursements within 3 business days, unlike previous years, where it took them up to a month on some occasions. I took a star off since they are increasing their premiums by 150$/month to continue the same plan, but other than that, they've been extremely easy to deal with.
Insurer: MetLife
By: Natsumi
Efficient claims services
Fast, efficient, easy service on claim
Insurer: Pumpkin
By: Connie
DON'T EVEN THINK ABOUT GETTING THIS INSURANCE …
I was paying for 4 years the insurance for my pet Piera with policy # 1533639-03. I only made one claim sinve I started. 3 years later after being paid for a long time, my cat had an emergency, I took her to the vet, the clinic tested her and higher recommend to have a dental cleaning because she had many dental plaques , that was the first emergency visit and I was charged US 281.80. A week later I took her for her dental cleaning and I was charged for US 350.00 more. Then I called to Met-life and I asked to the agent if I needed to put 2 different claims, the answe was NO, "you don't need to, just put everything in a single claim. Like 90 days later the claim was completely denied. Then I called again and they sent me an appeal form that would take 90 days more to see if I had a case to claim part of the money. 90 days and monthly I pay almos 30 dollars plus the 90 days when my claim was denied? I DIDN'T HAVE THE RISK AGAIN. I feel that i was robbed for 4 years. do not think about getting this insurance. It is a complete fraud. RIcardo Munoz
Insurer: MetLife
By: RICARDO MUNOZ
Representative was fantastic
Representative was fantastic, explained everything well and made sure I understood what I was purchasing and how it works.
Insurer: Nationwide
By: KIersten V
1000% recommended
I can not say loud enough how much this company has help me in times of need, my 15 months old pup has a congenital issue and they have covered all of my treatments. 1000% recommended
Insurer: Healthy Paws
By: Amalia Rodriguez Klein