Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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Great
Great and followed as soon as possible
Insurer: Prudent Pet
By: michaelcrutchergmail.com
You can count on Healthy Paws
We can always count on Healthy Paws to review and process our claims in a timely manner. It gives us such peace of mind when facing necessary (but often unexpected/expensive) treatment options. We feel confident in being able to provide the best care for our dog because of the clear, consistent manner in which Healthy Paws operates. If only human health insurance companies operated with the same integrity!
Insurer: Healthy Paws
By: Kelly
Lovely phone humans, such as Aileen!
Aileen was an absolute delight on the phone. I have had to call fetch three times now and everyone has been super helpful. So far, I have only signed up 3 cats on the insurance and haven't used them for reimbursement, but I feel confident they will deliver. Especially after through research on which pet insurance to go with. Than you Aileen for being so wonderful on the phone despite needing to do tedious work due to my mistake!
Insurer: Fetch
By: kertheater
The agent (Joshua Sabado) I spoke with…
The agent (Joshua Sabado) I spoke with was very knowledgeable. He even saved me $4 dollars a month on my quote, he was very helpful and answered all of my questions. I think this was the best company to go with after doing my research.
Insurer: Fetch Canada
By: Dimitri Mimi Andriopoulos
The representative
The representative, Art, was very helpful and answered all my questions.he would get 5/5! The telephone connection was terrible… I learned nationwide was having major tech problems… for that I’d score 1/5
Insurer: Nationwide
By: Suzanne
Waiting period and "pre-existing condition" nonsense
Had a terrible experience regarding my very first claim for my 9 year old female lab. She started limping-caused by either a dog park injury or onset of arthritis. Prudent Pet denied the claim, saying it was still the waiting period (it wasn't- waiting period ended 2 days before the injury/illness). When I appealed, it changed its rationale for the rejection-now said it was a "pre-existing" condition because my vet had recommended starting joint supplements as a preventative one month before I bought the insurance. Also ridiculously claimed that the vet visit for the limping was within the waiting period. I politely challenged them to show me where the vet summary said my dog had had a arthritis diagnosis- PP couldn't. I subsequently read other reviews that said PP often rejects claims on older dogs. Lesson learned. Will now pursue other options, ie Chewy insurance.
Insurer: Prudent Pet
By: Abby Stavitsky
they've been so responsive with the…
they've been so responsive with the multiple surgeries my pup has had to have!
Insurer: Healthy Paws
By: paulina cholewinski
Good customer service.
Customer service
Insurer: Prudent Pet
By: dejdejvwjgmail.com
It has been a week since signing up for…
It has been a week since signing up for pet insurance for a recently acquired kitten. I was charged immediately and yet still dont have coverage or updates on my policy. I want a refund and to cancel my I cant get a hold of anyone. Ridiculous to have to pay immediately and have to wait .
Insurer: Nationwide
By: Karalyne Richman customer