Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Cancelling service is difficult
Cancelling service is difficult. I am unable to do it through the app and writing it in email was insufficient.
Insurer: ASPCA
By: Snyder
Jeremy was super helpful
Jeremy was super helpful when I called to add a pet to my policy. He answered all my questions and also helped me out with another pet's policy.
Insurer: Nationwide
By: Melissa Wilson
Prompt efficient service
Prompt efficient service
Insurer: Fetch
By: Janie Russell
Callie
Unfortunately we purchase an unhealthy cat but Pets Best has helped us immensely with our cat’s best interest at heart
Insurer: Pets Best
By: Tom
Pets Best Insurance a true life saver
Highly recommend Pets Best! They cover 90% of my dog's extensive ICU, ER, and specialist bills for meningitis and Addison's Disease. The claims and reimbursement process has been completely flawless every single time. Don't look anywhere else—this is the best pet insurance out there.
Quick Turnaround, Highly Recommend PetsBest
We purchased a PetsBest policy for our cane corso, Zeus, two days after we brought him home as a puppy. We never really needed to use it until he was diagnosed with lymphoma at 4 years old. Claims were so easy to submit, only took me 30-60 seconds to put into the system. I also love that there's a comment box where we could explain Zeus's story for reasoning behind each claim. Each claim we submitted was reviewed within 3-5 days and reimbursement payment was received after another 3-5 days. They have such quick turnarounds. Each claim was reimbursed exactly how our policy stated it would be. We never had any issues with claims being denied or payment not being received. We will forever use PetsBest for any future pets we may have and I'm constantly recommending this to other people in my life.
They pay on claims
They pay on claims! Better service than I’ve had with other pet insurance companies.
Insurer: Spot
By: Gail Sherman
8+ years of peace of mind, followed by incredible service
We’ve been Trupanion policyholders for 8+ years. Like most pet parents, you pay your premiums hoping you never have to actually use the policy. When our boy developed some health issues this year, we had to file our very first claim. I cannot praise Trupanion enough for how painless they made the entire process. From the immediate email confirmation that our claim was initiated to receiving the reimbursement in the exact same week, the communication and speed were outstanding. Dealing with a sick pet is incredibly stressful, but Trupanion made the financial side of it completely worry-free. Thank you for being there when we needed you!
Insurer: Trupanion
By: Connie
Typical Insurance Agency. Waste of Money.
I've had 3 dogs on Healthy Paws for the past 6 years. I'll give examples of only one dog. The experiences with the other 2 dogs is similar. My dog was a foreign import and came to me at 7 months old. At the time I signed him up for insurance, I had only his breeders vet records, which were in another language. I also has his European health passport. He was healthy and other than his vaccines, had no health issues. After paying premiums, I got his baseline vet check, and he was in excellent health. A year and a half after enrolling, he was denied coverage for an injury based on it being a "pre-existing condition." He'd literally never been to the vet for anything but vaccines. Yet he somehow when he got hurt while playing in the yard, it was a "pre-existing" injury. I'd say about 75% of his visits were denied for non-existent "pre-existing" conditions. When I called, they'd pick a couple comments out of his office notes that they'd twist to justify as a "pre-existing" condition. When my dogs got older, they grabbed every opportunity to cancel the policy. This last time, they told me I could reapply, but the premiums would be even more astronomical. I went ahead and let the insurance go because they were charging well over $100 per month for each dog, even for the youngest, who'd never even had a claim. This has been a headache of an experience. I can't believe I've wasted so much money on this business. Honestly, I believe most pet insurance companies are like this. If I'd been stashing that $380.00 per month I'd have enough saved to cover most emergency vet bills. I know they used to be good, now they'll do all they can to deny your claim. Do yourself a favor: create a monthly pet budget and open a savings account for that money. My premiums went from about $50 per month to over $110 per dog per month. After cancellation, I put away enough to cover an emergency surgery in 3 months. The customer service tries to sound sympathetic, but in reality, they're cynical and act oblivious. Right before cancellation, I sent in a year's worth of notes to establish the dog's UTI wasn't a pre-existing condition. At that time, I realized they were never going to cover anything. And they didn't disappoint. They denied every visit as a pre-existing condition. Remember, this was just for one dog out of 3.
Insurer: Healthy Paws
By: BK Rogers
I was so happy with my customer service…
I was so happy with my customer service I received from Chris and Hailey. They both researched the problem I was having and came to an awesome result. They both when above and beyond! Thank you!
Insurer: Trupanion
By: Kim