Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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BEST Protection by Nationwide
My baby, Meeko, passed away at 12 1/2 years old about 3 weeks ago from Cancer. In the meantime, I have a new puppy, Mia, that I wanted to get a policy for. I was afraid if I tried to do everything online that I would mess things up. So, Christina was kind enough to cancel Meeko's policy for me and give me a quote for my new baby. She was very patient and answered all my questions even when I needed to go over them again to make sure I understood everything. Nationwide has always been there for me and my dog, which is why I have remained a Loyal Customer and came back to Nationwide with my new puppy.
Insurer: Nationwide
By: Debbie Keedy
Chad Wayne
Chad answered all of my many questions and explained all of the coverages thoroughly which helped me choose the correct insurance for my new pet. He is the reason I returned to Nationwide for insurance.
Insurer: Nationwide
By: Bonnie Lynn
The sales rep was really nice and…
The sales rep was really nice and explained everything well!
Insurer: Nationwide
By: customer
Amazing!
I'm always amazed how a top rate experience MetLife Pet insurance is. No hassle, no fuss. Thank you!
Insurer: MetLife
By: customer
Went over and above to help me out with the paperwork!
I’ve never had to file a claim and ended up with a really scary situation with my pup. You guys helped me through the filing process… thank you! Honestly, I don’t expect that kind of customer service from the insurance world- thank you for making a stressful situation easier!
Insurer: MetLife
By: Jessica
Transparent and easy to work with
Never a bad surprise everything is clear upfront, and you find help easily. Reimbursement process is straightforward and smooth. I recommend !
Insurer: MetLife
By: Cecile Le Camus
Extremely Disappointed and Misled
I am extremely disappointed with Healthy Paws Pet Insurance. They increased my pet’s age by two years in their system and began charging me nearly four times more than what I originally signed up for — without properly notifying me. When I contacted them to ask why I was never informed about this drastic increase, I was told that “mail gets lost” and that I should have checked their website for notifications. That is not an acceptable way to communicate major billing changes, especially when premiums increase so significantly. On top of that, despite paying extremely high monthly premiums — almost comparable to what I pay for my own health insurance — they have not covered or reimbursed my claims as expected. The coverage feels extremely limited, and the value simply does not justify the cost. The lack of transparency, poor communication, and unexpected premium hikes feel deceptive. I would strongly advise pet owners to carefully review all terms and monitor their billing closely before trusting this company.
Insurer: Healthy Paws
By: fasan
Outstanding Customer experience
Submitting claims were flawless, the app and website is easy to use and clear on direction. Also when I called to talk to a live representative, the feedback was first towards caring about my pets condition and the rep was able to address my concerns without hesitation. I am amazed at the Quick responses with claim processing. Impressive!
Insurer: Trupanion
By: Yvonne Hunter
Great service multiple times
We have had to use Trupanion for two different dogs (and scenarios) and in both cases found them very easy and efficient to work with. We are getting approvals within 12 hours and reimbursements within 48. I cannot imagine how they could work any better. Highly recommended.
Insurer: Trupanion
By: Alex