Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank You Pumpkin Pet Insurance
Pumpkin Pet Insurance was referred to me by Vet at Animalize Veterinary Center...since becoming a member, I can't believe how professionally and how quickly a claim is resolved. I haven't used yet, thankfully, but the new addition of how over $500 Vet Visits are administered...has to be quite comforting to those going through that situation with their "Babies." Thank you for all you do for us and our Babies.
Insurer: Pumpkin
By: Leigh Thomas
Courteous and helpful associate
Courteous and helpful associate quick turnaround of claims
Insurer: Spot
By: Grandmother
Easy Claim Experience
I've had ASPCA Pet Insurance for multiple pets for over 7 years. Fortunately I only recently had to file a claim after one of my fur babies got seriously ill very suddenly, and ended up passing. Not only did they pay my claim quickly with very little questioning, but they offered condolences and cancelled his coverage without my having to ask. I appreciated the fact that they made the process as easy as possible during such a difficult time.
Insurer: ASPCA
By: Rhiannon R.
Easy and fast responses
Always easy to deal with
Insurer: Healthy Paws
By: Patricia Sunshine
Pumpkin Pet Insurance is a great choice…
Pumpkin Pet Insurance is a great choice for my cat. It is easy to use, all claims have been approved quickly, and everyone I have spoken to the company everyone has been helpful and friendly.
Insurer: Pumpkin
By: Jolie
Good but could be better
I switched to Pets Best due to cost and more coverage. However, they take forever to process claims. I started in December 2025 and already had to call multiple times. The main customer service only gives scripted responses. I had to speak with supervisors just to get clear answers. Their website is clunky and not customer-friendly. I consistently get errors when trying to upload simple PDF files from my vet for my claims.
Insurer: Pets Best
By: A P
Excellent and speedy service
Pumpkin is great. Speedy completion of claims and excellent customer service.
Insurer: Pumpkin
By: Cheryl
SO HAPPY
Easy, fast was very happy, no stress at all.
Insurer: Pumpkin
By: JT
Easy and straightforward
Submitting a claim is easy and straightforward. Their customer service is also easy to get a hold of and eager to help. I highly recommend Spot!
Insurer: Spot
By: Kathryn Elmaraghy
Truly the Best
I insured my beloved dog Minute with Pets Best Pet Health Insurance until she passed away on Thanksgiving Day last year (2025) and it was truly one of the best decisions I ever made for her as she entered her senior years. Pets Best gave me such peace of mind and even at the end, they were supportive and helped ease the pain of my loss (if that's even possible) by cancelling my policy as sympathetically as possible. I didn't even have to call. They just took care of it for me. I'll be forever appreciative of the excellent medical care Pets Best helped me provide for my girl.