Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,377 total
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That agent was very helpful
That agent was very helpful
Insurer: Nationwide
By: JH
Dr. Kleintop and Assistants
Dr. Kleintop, as well as the assistants, have been extremely caring towards our cat, Arianna. Dr Emily has been a life saver for Arianna. We are so grateful. We absolutely love Dr. Emily. And so does Arianna.
Insurer: Spot
By: Carla Wishinsky
Great customer service
Customer service rep explained everything to me . Pleasantly surprised when he told me so.e of my dogs dental surgery was covered.
Insurer: Spot
By: Carol Trowbridge Neubauer
The customer services workers are the…
The customer services workers are the nicest. You can tell they themselves love pets. Also haven’t had a problem getting refunded
Insurer: Pumpkin
By: Yuliana
Great customer service and assistance
Pets Best was there for us through distressing moments for our dogs & helped us extend treatment options for our pup with IMHA. Customer service has always been helpful and caring.
Insurer: Pets Best
By: Ryann Taylor
There asking my opinion on them and it…
There asking my opinion on them and it takes a month to receive my claim? Been with them 6 months now and made my payments on time. I was told by someone they had this insurance company and the never approved her claims. I’ve had other insurance company that paid within 4 days.should have stuck with them. I gave 1 star cause I could understand them
Insurer: Embrace
By: Ray
Amazing customer service
Amazing customer service! They take the time to answer all your questions. Having an app helps file claims and check on states faster. Been a loyal customer for 11 years and will continue to be their customer in the feature.
Insurer: Healthy Paws
By: Anahit Arutyunyan
Thank you for your prompt response.
Thank you for your prompt response.
Insurer: Fetch
By: Laura
It has been over 6 months since I wrote…
It has been over 6 months since I wrote my original complaint. I read some of your messages and yes the staff is pleasant. But I want to be paid. In addition, they said they would have someone contact me immediately after my review. Never happened.
Insurer: Embrace
By: Carol Moyer
very bad service they can not solve my…
very bad service they can not solve my claim I already sent them everything they ask me and it is as if they ignored me what a bad service
Insurer: Embrace
By: customer