Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Not recommended at all
Not recommended at all, I get insurance for my two puppies when they have about 10 weeks old, One of my puppy developed a umbilical hernia, when she had 6 months I take it to rhe vet to removed, Overall, the insurance denied and not refund the cost, They stated that becouse the puppies did not have a vet exam when I get the insurance, witch never mentioned when I get the policy, I definitely not recommended. The will ripping you off.
Insurer: Fetch
By: Luis
Easy to file and process quick
Easy to file claim form and form was easy and won was clear. Refund very wuick
Insurer: ASPCA
By: Mauri Reizes
I highly recommend this insurance…
I highly recommend this insurance company to treat my dog guy. He has surgery last week and no problems with the insurance very grateful for happiness. Thank you.
Insurer: Trupanion
By: Brian
Trupanion has been wonderful to us
Trupanion has been wonderful to us. Customer service is very helpful and professional. Thank you
Insurer: Trupanion
By: Honore
Helpful
Very helpful in working with me to get my pets set up for insurance coverage and I can tell you more when I have a chance to use it, the guy that helped me was very nice and helpful in getting me started.
Insurer: Nationwide
By: Londa Bowen
Outstanding Customer Service
It is important to have the correct information and submit the proper paperwork to ensure the claim is processed smoothly. Although the process has taken a little longer than expected, the claim is being handled, and the overall service has been excellent. I truly appreciate the effort and professionalism shown throughout the process.
Insurer: Pumpkin
By: Misty
Trupanion is clear about what is and is…
Trupanion is clear about what is and is not covered, I appreciate the clarity. Any time I have called I have been quickly connected to a helpful pet-loving representative. I cannot imagine how stressful pet ownership would be without pet insurance.
Insurer: Trupanion
By: Cara Snyder
It was fast
It was fast, easy to understand. I didn’t get transferred to website after website. Great experience!!!
Insurer: Prudent Pet
By: redheadtnt
ALI C
The whole process was quick and easy ,customer service was A +
Insurer: MetLife
By: Michael C
Great experience with Trupanion
I have had a great experience with Trupanion. Their phone support is easily accessible, friendly, and helpful, making the entire claims process quick and painless. Also, I appreciate their direct communication/claim processing with certain veterinary clinics. They truly keep their word and pay claims as promised. I recommend them without hesitation.
Insurer: Trupanion
By: Sophie