Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
Other Categories
Easy claim process and quick…
Easy claim process and quick reimbursement.
Insurer: Spot
By: Sheryl
This company doesn't avoid you or give…
This company doesn't avoid you or give excuses to not pay the claim like Pet's Best! I am so grateful I moved to Spot... they are Spot On your dogs side !!
Insurer: Spot
By: customer
I
My claim was denied because my puppy had a previous issue of swallowing an object within 18 months. I had not known of this rule before I signed for pet insurance. Beware of this ruling before enrolling in Pets Best Pet Insurance
Insurer: Pets Best
By: Judy
Interactions
All of our interactions have been very positive and informative; even when there are levels of frustration involved.
Insurer: Trupanion
By: Theresa
I was skeptical
I was skeptical, but it was relatively easy to make a claim as long as you keep records, and reimbursement for my dog’s vet bills was reasonably prompt. Their website is friendly & easy to navigate.
Insurer: Spot
By: Roy N.
VERY fast response on claims payments
VERY fast response on claims payments. No quibbling about what will be covered.
Insurer: Trupanion
By: Richard Levine
Such an easy claim process
Such an easy claim process. I love how they pay the vet directly and I’m only responsible for the 10% difference. Also how quickly you get the claim settlement description. Incredible service!
Insurer: Trupanion
By: Tyler Rutledge
Slow process
Pets best is slow at processing Claims. I also have a basset hound on my policy and they take forever to process for him as well.
Insurer: Pets Best
By: Kirsten
Trupanion promply and effectively…
Trupanion promply and effectively processed my claim.
Insurer: Trupanion
By: Chaz K.