Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fast, Stress-Free Care When We Needed It Most
When my dog needed unexpected veterinary care, I was so thankful we had Pets Best. As a pet owner, nothing is more stressful than seeing your fur baby uncomfortable and worrying about how much treatment might cost. The claim process was incredibly simple and straightforward from start to finish. After our visit to the vet, I uploaded the invoice and documentation through the Pets Best portal. The submission process was easy to navigate, and I appreciated being able to track the status of the claim online. Communication was clear, and I received updates along the way so I never felt like I was wondering what was happening. The claim was processed in a timely manner, and reimbursement was deposited directly into my account. That peace of mind allowed me to focus on my dog’s recovery instead of financial stress. Having coverage through Pets Best truly made a difficult situation much easier, and I’m grateful for how smooth and efficient the entire experience was. I would absolutely recommend Pets Best to other pet parents who want to feel confident they can say “yes” to the care their pets need without hesitation.
Insurer: Pets Best
By: Shannon
Pets Best really is the BEST!
I had a very traumatic experience with my dog and almost lost her to toxic poisoning! She is doing great now. I filed my claim very easily on line a couple weeks later. PB replied promptly that I had not sent them an important document that I had thought I had sent in. As soon as they received all the complete documents, they promptly replied again saying that my claim was being processed. From claim being filed to payment, it was only 11 days!! Amazing! Cannot recommend them enough.
Very happy
Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excellent coverage options, and super fast payouts. I've never had to appeal any decisions or fight for what I was paying for. They straight up just do what they say they're going to do and pay what they promise when you sign up. Hopefully I'll be with them for a long time.
Insurer: MetLife
By: Marnie Farlow
I will never purchase pet insurance…
I will never purchase pet insurance through MetLife again. the first year we had insurance everything went smooth, no issues. Then MetLife started asking for SOAP notes for all of our pets every single time we filed a claim. I understand asking for them once but why should I have to upload the same notes I did 6 months ago for the same pet. You literally have every single SOAP note on file for my pet. When I call to inquire your representative tries telling me there's no notes for my pets. It's like pulling teeth to process a claim. I just submitted a claim for my cat and MetLife rejects the claim because they want 12 months worth of SOAP notes from 4 years ago which is absurd. My cat was only alive for 6 of those months they are requesting....she's 4 1/2 years old. Every time I call customer service they have limited knowledge on the service and process they provide. I don't even want to submit a claim because I know I'm going to spend so much time getting it processed.
Insurer: MetLife
By: customer
I feel like I paid for insurance that provided absolutely no benefit.
My dog is 5 years old, and since the day it was born I have paid for MetLife Pet Insurance. I had never filed a claim until last month, when my dog developed diarrhea and I took it to the veterinarian. The vet recommended several tests to get an accurate diagnosis, including a pancreatic blood test. When I submitted the bill, I was told that the pancreatic blood test is considered a “routine test.” Really? I’m extremely disappointed. I’ve paid for this insurance for 5 years without ever using it, and now that I finally need it, nothing is covered. This situation is incredibly frustrating. I will be looking for another insurance company, and I definitely will not recommend MetLife Pet Insurance to anyone. I feel like I paid for insurance that provided absolutely no benefit.
Insurer: MetLife
By: Javier Narvaez
I am still waiting on my reimbursement…
I am still waiting on my reimbursement for a claim I placed 2 weeks ago. I called and was told it could take up to 14 "business" days to receive my reimbursement. My smaller claims in the past I received in 2-3 days, but because this is over $100 my guess is they are looking for a reason to deny it. Either way, 14 business days to receive your reimbursement is an exceptionally long time, in my opinion to wait, especially if you are on a budget.
Insurer: Embrace
By: Jennifer Griffin
Overall
Overall, good customer service, however, the insurance was for my folks’ parents’ pets. They are older and have a challenging time working with technology and I helped them with that. As go telephone services, it would have been nice if it were made easier to get contact with a Spanish speaker easier.
Insurer: ASPCA
By: Maria A Guerrero
Quick and easy claim
Recently my dog Cash was diagnosed with IVDD which required immediate emergency surgery. I was able to file his claim and received reimbursement in a timely manner. It was such a stressful situation but the claims process was so quick and easy it was one less stress.
Insurer: MetLife
By: Pinky
Easy to use Healthy Paws website and…
Easy to use Healthy Paws website and phone help is also available. Easy to submit claims; documents promptly reviewed with prompt payment of covered items. My dog has several health issues that have required vetinary interventions, including several hospitalization over a six year period. My puppy is 6 year old puppy and for the six years I have had Chewy Health Insurance. I am so glad that I chose Chewy for my beautiful and loving dog.
Insurer: Healthy Paws
By: Joanne M.