Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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It took awhile for us to get to meet…
It took awhile for us to get to meet the deductible but worth it.
Insurer: MetLife
By: customer
Always excellent customer service
Always excellent customer service, a variety of package options, good pricing and quick refund reimbursement. I’ve had MetLife for over 7 years for my fur-babies and couldn’t ask for a better insurance provider!
Insurer: MetLife
By: customer
Trupanion raises monthly fee, right after first claim...based on age, even when you've been with them for years.
I'm neurodivergent and disabled and I didn't bought pet insurance before. I called you canyon up a few years ago to get pet insurance for my 5-year-old Kitty, who was given to me by a neighbor. I told you canyon that I can barely make my rent, and neurodivergent, haven't thought insurance before and don't know which deductible to get. I let them know I live in poverty and I can't even make my electricity bill and ask for guidance for which plan. They suggested the highest monthly payment for the lowest deductible. After a couple of years of not being able to tithe anymore and owing absorbitant money on my electricity and not having food for myself, I let some people in on that initial conversation with Trupanion. They told me I should immediately call and ask for the highest deductible and the lowest monthly payment. So I did. But that was after having called trupanion a couple times asking about lowering the monthly fee and they kept warning me against it, saying that was a bad idea. But with cats, they often develop something that's lifelong. And the agent was saying, well what would you do if he broke his arm?! With your low deductible, it would cover that. And luckily, by then, I had been informed enough by people who were telling me I was getting taking advantage of. If a kitty breaks his arm, usually that's a one-time thing. It's not something that will need the continuous coverage. I didn't need to be paying $140 a month for a $250 deductible that would cover a one-time thing. So I went to the highest deductible in lowest monthly fee. That brings me to my kitty suddenly getting a bladder problem where he couldn't pee. When he tried he couldn't. And every once in awhile he could let out a pea-sized pee. I took him to the emergency room and sent all of the bills to Trupanion. On my next bill cycle, trupanion raised my monthly payment $25! (Even after having in bad bad faith that the best thing for my living in poverty situation but needing to make sure I have money from my Kitty food insurance and everything to do with my kitty, they said to get the highest monthly fee and collected that monthly until I finally changed it to the highest deductible in lowest money fee, and then my kitty had a problem and I needed to use the insurance. Next billion cycle, and extra $25 and I received an overdraft fee from my bank because I only had the exact amount of my monthly fee saved in my bank account ...and I was lucky to have it. ) I asked them if it was because of my claim and they said no, it's because your cat is aging! They had told me they would never raise the price due to age. They did tell me the policy prices do depend on the age that cat or animal is when they begin the relationship with Trupanion but after that, the only fees that are raised are when inflation rises. I still have not been able to get an answer from trupanion about raising my fee that makes sense. I want to send the conversations I had with the agents who told me these things, I want to send these conversations to corporate so that they know what kind of fresh double hockey sticks is going on in their company. -Unless this is what they are requiring their agents to do, maybe this is their unspoken business model. I also want to share with corporate how I was mislead. I think it's disgraceful. And by the way, they don't pay for what they call exams. So the emergency room visit had a lot of things that weren't covered. And in fact, every visit has a lot of things that are not covered. So when they tell you that they will pay for 90% of everything to do with anything related to a medical problem going with your cat that has been established, even if it's life long, they are leaving out a whole lot of things. Including how they will raise your monthly fee right after you make a claim. And then give you other reasons about why they raised it. I don't think they're supposed to be raising the monthly fee based on your animals age. And besides not thinking that they should do that, I literally asked them if they will be doing anything like that or if there are any reasons that they ever raise the monthly fee, and they said, the only times that they ever do that are every several years if that, and that when they do it it is only due to inflation. I thought I was dealing with a good place. I had heard good things and I didn't think I would be misled. And I didn't think that they would do sneaky things like raising the monthly fee $25 right after putting in a claim, my first claim. Smh. I feel terrible because I told everyone how wonderful they were, but that was before I needed to use their service. It was based on what they told me over the phone. Now I have to go everywhere and make sure everyone knows Trupanion is not honest. And I have to apologize to everyone; I was on all kinds of sites where people were adopting young animals and I suggested Trupanion :(
Insurer: Trupanion
By: Dawn
Good service
Easy to get and affordable
Insurer: Nationwide
By: Elizabeth Carnes
Easy application and explanation.
Easy application and explanation.
Insurer: Nationwide
By: customer
They rock 😻
Always have nothing but fantastic reviews for them. They’re there for you 24/7 to make things extremely easy for you. Especially submitting a claim. Someone is there to go step by step if you need them. Some animal hospitals offer reimbursement upon checkout. I will confess that they are a bit pricey but you definitely get what you pay for. I always recommend them!
Insurer: Trupanion
By: James
Outrageous premiums
The way my premiums have shot up is truly criminal. It’s outrageous and you take advantage of customers knowing that you lock them in with pre existing conditions preventing abandoning for other coverage.
Insurer: Trupanion
By: Michael
Signed our cavalier up today for pet…
Signed our cavalier up today for pet insurance. My call was answered promptly and all my questions were clarified. I was able to adjust the plan to our needs. The experience was excellent and I feel confident going forward with the purchase. Our pet is worth it this protection.
Insurer: Fetch Canada
By: Catherine A Wilson
Im always surprised when I get my…
Im always surprised when I get my claims back. Ill never go without pet insurance again.
Insurer: MetLife
By: Erin B.
Another Excellent Trupanion Experience!
Trupanion approved the Veterinary Emergency charges immediately. And they paid the Veterinary directly, so no money out of my pocket exept for my deductible and co insurance costs. I have used Trupanion for 11 years and they have been excellent. They always have my back!
Insurer: Trupanion
By: barbara