Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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An 80% price hike, and cancelling is an obstacle course
Insured my dog for a year, never filed a single claim. My renewal arrived at $710.59 — up from $394.77, an ~80% increase for a healthy dog with zero claims. Leaving was worse. Enrolling took minutes online, but cancelling? The website chat told me cancellations can't be done by chat — phone only. I called, and instead of cancelling, they emailed me a form with a pile of questions to complete. Signing up: two clicks. Cancelling: a phone call and an interrogation form. If a company makes it this hard to leave, that tells you everything about how they treat customers. Switched to a competitor for less money and none of the gymnastics.
Insurer: MetLife
By: Allan
Be careful as your pet ages
So my dog was on the insurance for a few years and it kept going up incrementally. It was only after he turned ten that it jumped up +20/month without any communication to me regarding the cost increase. I was in between jobs and struggling financially so I switched to accident only thinking I could put him back on his old policy once I was in better shape financially. I have never made any claims and have probably paid them thousands of dollars in the time I was with them. When I called today they said they couldn’t switch him back they would have to cancel the policy and requote me. The quote came back at $250/month. What a scam. I’ve paid this company thousands of dollars for absolutely no help with my pet, save your money.
Insurer: Pets Best
By: Rachel
Terrible insurance provider- total scam
They’re just in it for a profit. Raising premiums by astronomical margins every year. Over two years with 0 claims my rate went from $70 to $170 a month. I cancelled promptly and went with a different company
Insurer: Furkin
By: Dallas
Customer
BEWARE OF SPOT INSURANCE RATES AND PREMIUMS!! STEER CLEAR OF THIS COMPANY One year ago I changed to SPOT Pet Insurance because Trupanion had doubled my rates for my 4 year old healthy dog. After the first year with Spot, they increased the premium by 50%!!!!! (with no claims for my dog, nor relocation of residence). They cited “California vet rate increases, as basis for premium hike” I saw advertised on social media, a 10% discount for Sam’s Club members for Spot. I called the Spot member services three different times to be certain that this discount would apply, as I did not belong to Sam’s Club and I did not want to pay their $60/$120 membership fee, as there were no stores geographically close to me and I would only use the membership to get the Spot discount. I was told all three times that the discount would apply and not only would it be 10%, but would be 15%. I joined Sam’s and then called back Spot to inform them of the new membership. They had to verify the membership and would not accept email verification. I spoke with a supervisor, Kelly, who assured me that the 15% would apply, but we had to do a 3 way verification call to “a special internal only number” for Spot. We were on hold 30 mins and no one from Sam’s answered. The next day I called Kelly back and we were on hold for another 25 mins; finally the verification took place. At end of month, I was billed the same (50% raised) premium, with no 15% discount applied. I called Kelly and she now stated that the discount could not be applied, as there was an already “cap placed on the premium” and nothing could be done to lower that. I informed her of the lies that I was told by three different member services employees (including her); time wasted on phone call versifications; Sam’s membership fees out of my pocket that were paid for(now) nothing; and the outrageous 50% increase that took place originally. I stated that for insure proper customer service for myself; there was some way the 15% promised and advertised discount should be applied and she refused. In summary: STEER CLEAR OF SPOT INSURANCE.!!!!!!! They will do and say anything to get you to pay to become their customer and then they will hike up rates beyond belief, with no attention to any civil customer service. Shop around and find better rates and a company that will live up to their statements and your expectations.
Insurer: Spot
By: Stephen
Grateful for Pets Best
After spending thousands in vet bills on two older cats, I got pet insurance for my two year-old cat, but wondered if it was a smart investment. Two years later, my now four year-old cat got very sick, and I was very grateful to have pet insurance reimburse me for the costs after my deductible was met. It is great peace of mind, making sure my cat is healthy won't break the bank.
Makes Medical Decisions Easier
I finally decided to get pet insurance for both my fur babies after years of thinking about it. I went with Pets Best after it was recommended to me by another pet parent in the vet clinic's waiting room. This year, my cat has suddenly gone through several unexpected health issues that amounted to a lot of medical bills. Amid all the uncertainty on her road to recovery, it was a relief to know we had Pets Best in our back pocket, making decisions about her care less of a monetary concern.
Insurer: Pets Best
By: Nate
Ultimately too Expensive
I obtained Pets Best insurance for my brother and sister Labradoodles when they were wee ones, under a year old, at which time the cost was reasonable. Even though the reimbursement rate was sometimes less than I thought it would be, I stayed with Pets Best and was relieved I had done so when my sweet boy developed cancer at six years old. Insurance reimbursement helped, yet with increases in the insurance cost charged each year, I began to question the value of retaining Pets Best. Finally, the cost of the insurance far outweighed both what I could afford to pay each month and what they were reimbursing. At nearly $400/month for not even what I considered full coverage for each of my Doodles, close to $800/month was more than I was able to pay and I finally chose to drop Pets Best this year
Pets best actually the best lol
My corgi ate a sock 😑 we were able to take him in to the ER late at night worry free because of Pets Best Insurance being able to help us save on the bill and the major reason I even got insurance and have no issues taking him in ever
Pet Insurance is no joke!
My 4 year old ragdoll had been vomiting for 5 days and stopped eating or drinking. I took her to an urgent pet care and had to do blood work and x-rays to rule all out all possibilities. It was not cheap! I submitted my claim the next day and received reimbursement minus my co-pay within 24 hours. Amazing! Having to pay thousands of dollars in vet bills was not in my budget, so grateful I signed up for pet insurance.