Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
21,671 total
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Insurance for dogsEasy to use
Easy to use. Good EOB. I opted for preventative coverage. It’s perfect for my two dogs
Insurer: MetLife
By: Terri
Enrollment
This was easy to understand and Enroll, very straightforward.
Insurer: MetLife
By: Annette Lienhart
Amazing service thank you
Amazing service thank you! Easy claim process, fast refunds
Insurer: Pumpkin
By: Julie
NOT EVEN CUSTOMER'S BEST....
I am disabled senior displaced from new home due to environmental, biohazardous debris in studio apt for 1 mo and counting, canceled PuppySpot delivery and failed to cancel Pet's Best insurance. Many health and habibility issues persist. Pet's Best will only reimburse me for 1 month due to their rigid 30 day cancellation policy. PB website is ADA non-compliant and operator has no phone number for me to escalate my request for the 1 more month of reimbursement. This presents 1 more violation of the Americans with Disabilities Act. Inaccessibility, inflexibile rules, rigid rip-off, very poor customer service is a serious RED FLAG for pet owners with disabilities.
Insurer: Pets Best
By: LORRY DOW
The price and I’m so glad that I found…
The price and I’m so glad that I found them
Insurer: MetLife
By: customer
Coverage
Affordable coverage. Easy to enroll., First time customer
Insurer: MetLife
By: Amy Moon
They used to be a eh ok, to dude, don't get that so called insurance
They used to be a eh, decent pet insurance, but they keep cutting things, over and over and now they are just a waste of money. They don't cover anything AT ALL. They will use every single excuse to make everything a pre-existing condition. Dog had diarrhea ONC, now anything that's gastrointestinal, is a "pre-existing condition". I used to get a discounted pet script, but because my dog had vaginitis (bulldog), again ONLY ONCE, her seasonal allergies are considered a "pre-existing condition" and they don't even cover her apoquel. I highly advise you look at other legit pet INSURANCE companies, cause this is just a place the wants your nickels and dimes and you're not getting ANYTHING back. It's a joke.
Insurer: Nationwide
By: Heather Griffin
Easy to enroll covers what is needed
Easy to enroll covers what is needed
Insurer: MetLife
By: Barbara Ryan
Premium doubled on auto-billing. Minimal notice. No resolution.
I’ve been a Healthy Paws customer for years with minimal claims over the life of my dog. My monthly premium increased from under $150 to $352.33. Because the account was on automatic billing, the new rate was applied and continued for months before I caught it. Healthy Paws stated that a renewal notice was sent via email and later provided a copy. The subject line reads “Your Pet Insurance Policy Update,” and the premium increase is embedded within a broader message rather than clearly presented as a material pricing change requiring acknowledgment. When I contacted them, I acknowledged the policy terms and proposed a straightforward resolution: move to a lower-cost plan and address the approximately $1,600 in overpaid premiums in a way that preserved the relationship. They declined. I was told no adjustment of any kind was possible. This may meet a regulatory standard. It does not meet a reasonable standard for communicating a material change tied to automatic billing. If you’re evaluating pet insurance, I would look for a company that treats a doubling of premiums as something that requires clear, active acknowledgment—not a single standard notice. That was not my experience.
Insurer: Healthy Paws
By: ER