Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Pets Best Insurance
The best pet insurance I've ever had. Easy to understand, reasonable cost and quick process claims.
Renewal rate
Switched to MetLife from ASPCA for cost. Never put in a claim but second year premium went up 160.00. Called customer service told increase do to age 4yrs to 5yrs and where I resided didn’t change and inflation. I could not see why I was being raised over 40%. Cancelled policy beware of their pricing policy
Insurer: MetLife
By: Vincent
Health comes first
Happy to have made the decision to purchase health insurance for my puppy, he received the professional care he needed and my wallet received support.
This company is dishonest and shady
They denied my dogs claim of a hotspot because he had an ear infection six years earlier. They said it was a pre-existing condition. It was the first hotspot he ever had in his life and we’ve been with them since he was a puppy. Once he turned seven, the premium skyrocket to where I had to add $1000 deductible so I’m paying close to $2400 a year just to be able to submit a claim that is reimbursable. I will be dropping them. Do yourself a favor and just take the premium and put it in a little savings account for when/if you need it. it will also save you a lot of frustration every time you submit a claim they want the full medical records and they rely on you to get it. Just very disappointed.
Insurer: Pets Best
By: Jill
Four Years of Great Experiences with Pets Best
We have had Pets Best for more than four years, and it has been a really positive experience for our family. We first enrolled Kodak, our older Vizsla, in the plan. About a year later, we added Mia, our younger Vizsla, and as we have adopted more pets, we have continued to add them to our policy. We now have two dogs and three cats covered by Pets Best. Our pets are truly part of our family, so having insurance that helps us provide them with the care they need is very important to us. The recent claim I filed was for Mia's Revolution treatment. I submitted the claim on September 13, 2026, and received the payment just two days later, on September 15. The total bill was $152.60, and Pets Best paid $80.00 through our EssentialWellness plan. The whole process was easy, quick, and straightforward. The information was clear, and I could easily understand how the claim was processed and what portion was covered. I really appreciated not having to spend a lot of time figuring things out. We have continued with Pets Best for more than four years because we have been very satisfied with the service. As our family of pets has grown, we have felt confident adding each new member to our coverage. Knowing that we have that support gives us peace of mind and allows us to focus on taking good care of our pets when they need veterinary care. This experience with Mia's claim was another example of why we have been so happy with Pets Best.
Two Insurance Providers To Avoid
I had Nationwide Insurance for about 10 years to cover 2 dogs and always remained in good standing. However, one year ago, they notified policy holders they would not be renewing policies but offered much lower grade coverage. MetLife was highly recommended by a relative so I gave them a try. WORSE MISTAKE EVER! Because of my dog's age he has arthritis and NO INSURANCE COMPANY covers pre-existing conditions. I am angry at Nationwide or leaving me cold and dry. In 5 months, I have paid over $1300 in premiums to MetLife only to be reimbursed less than $200 and not even for my dog's arthritis condition. Every claim submitted to MetLife is denied., attributing it to a pre-existing condition when it is NOT! Even a written statement from the Veterinarian denouncing a pre-existing condition does not convince MetLife. They also have the Veterinarian and I jumping through hoops after claims are submitted because they never have enough documentation to be satisfied. Even after submitting everything they request, claims are still denied. I will be canceling MetLife and will pay my own Veterinarian expenses since I'm already doing that and will save almost $300 per month on premiums.
Beware
Beware, misleading benefits! This company will apply deductible AFTER applying your percentage. This has a significant impact on expected payment especially on a accident policy. Case In point, $500 ded, 70/30 on a 800 dollar emergency. Instead of the expected 150-200 payment they paid Less than $2 dollars. This is not industry standard. Beware.! I will never deal with this company again.
Insurer: Pets Best
By: michelle
Andrew
Petbest is super reliable, responsive and trustworthy. I genuinely feel secure knowing I can take my pet to the vet from time to time and not have to worry about the medical bills. The premium is very reasonable
Insurer: Pets Best
By: Andrew
Recommend PetsBest to EVERYONE
I started using PetsBest because my employer offered discounts on their plans. Best decision I have ever made. I hear horror stories about other insurance companies and I'm grateful to have never had issues with PetsBest. I was actually expecting a big bill recently to be denied or only received a small portion back. I had to spend over $1000 on behavioral services after my dog was attacked and struggling to get back to normal. I got almost everything back. My dog is now on an expensive prescription to help with the reactivity and PetsBest covers all but like $10. We would not be able to afford the medication and visits without this insurance and I couldn't be more grateful. All three of my pets have coverage and I tell everyone they need to use PetsBest. PetsBest is cheaper than a lot of the insurance companies that do far leas for their customers. Appreciate you all :)
Insurer: Pets Best
By: Kaitlyn
Good Experience
Very easy company to deal with premiums are a little high. And I've only filed 2 claims in 5 years. But all in all, it was a good experience.