Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,042 total
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Claim Processing Challenges and Extraordinary Annual Premium Increases
I have had Healthy Paws pet insurance for my two dogs since they were 12 weeks old. They are now 11 1/2 and 9 1/2 years old. They're very healthy dogs and have had virtually no claims their entire lives. Two months ago, my 11 year old had a wellness exam and his bloodwork had anomalies. The vet recommended x-rays followed by a visit to a surgeon, an ultrasound and a biopsy. Healthy Paws paid the initial claims related to these procedures, up to the $1,000 deductible I have, but now all of a sudden have demanded my dog's vet records since he joined my family 11 years ago! This is to cover the cost of the latest ultrasound and biopsy. When I questioned how this makes sense given the company has already approved claims for this same issue and already have the records documenting when the issue was first detected, I get a response that doesn't address my points and merely reiterating the demand for all records. I find this particularly outrageous, especially given the astronomical premium increases the company regularly imposes. I have literally spent thousands of dollars on premiums with Healthy Paws and am now stuck with the company, sadly. And now the company is slow-walking and imposing obstacles seemingly trying to deny the latest claim (which is roughly $550, though it's already approved claims totaling $1000 (conveniently my deductible) for the same issue. It appears now that I've met the deductible and it's time to start paying 70% of my claims, the company is resisting approving additional claims. When I adopt another dog, I will definitely be shopping for a different pet insurer. I do not recommend Healthy Paws for anyone shopping for pet insurance.
Insurer: Healthy Paws
By: Bob M
Pets Best
Pets Best is easy to deal with. I feel that I chose the best coverage policy for my boy, I wish I’d done it sooner.
Insurer: Pets Best
By: Elisabeth
They authorized my vet to receive pay…
They authorized my vet to receive pay from Trupanion within an hour or two, so I only had to pay my share. 4 stars and not 5, because it was a while to wait in the vet office and they only cover 90% not 100%. With a 500$ deductible +10% of bill, plus cost not covered such as an unscheduled Emergency visit to vet an additional 150$, I paid 800$ in total same day of a 1400$ bill.
Insurer: Trupanion
By: Brooke
Healthy paws has been a life saver for…
Healthy paws has been a life saver for… Healthy paws has been a life saver for me and my dog. I have shopped around when seeking pet Insurance and this is the one to get! My dog had a very serious illness when she was 14 months old and it would have cost me thousands! They pay out very quickly ! Highly recommend!
Insurer: Healthy Paws
By: Consumer
Great Customer Service
I've been using Nationwide Pet Insurance for a few years now. The customer service is great. Knowledgable, curteous, and willing to answer my questions without making me feel rushed to make my decision. I shopped some of the other pet insurance apps, and Nationwide is the best price and coverage for me and my 3 fur babies.
Insurer: Nationwide
By: Terri
Easy
Easy, with clear info. Very affordable.
Insurer: Nationwide
By: customer
They've been coming in clutch for my senior cat
I have an old cat who had dental issues but they helped me cover his bill. It's been stressful seeing my cat like this and worrying about paying his vet bills but since I have insurance through spot, I got a reimbursement once I met the deductible.
Insurer: Spot
By: CP
You raise my rates (it’s now approx…
You raise my rates (it’s now approx $190.00 per month.. When I submit a claim, I get a very little bit back because you have decided to deny so many treatments/meds.. YOU ARE PRICING ME OUT OF CARING FOR MY DOG!! Then you say how much you care … what a joke
Insurer: Trupanion
By: Pat Ferraiuolo
Really easy under interface
Really easy webpage interface. Great help from real live person when I called. Speedy reimbursement.
Insurer: Trupanion
By: Julie