Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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My cat had not been acting normal so…
My cat had not been acting normal so took into the vet. After drawing labs and doing an inspection noticed that her back leg is injured. Provided pain medication and wanted to do a follow up in two weeks. The insurance says it covers wellness and injury/accident. On a $400 bill only $32 was covered. The insurance doesn’t cover anything. No idea what I am even paying for when it doesn’t cover anything when you take your pet into the vet.
Insurer: Nationwide
By: Tyler Sanders
Extremely Disappointed After 13 Years of Loyalty
I’ve been a Healthy Paws customer for 13 years and have insured all of my dogs with them. I’ve always had a $250 deductible with 90% coverage, and I have never missed a single payment in all those years. I believed I was a valued, long‑term customer. Recently, I noticed my monthly premium had dropped slightly, which didn’t make sense. When I logged into my account, I discovered that Healthy Paws had unilaterally changed my deductible to $500 and reduced my reimbursement to 70% — without any clear notice, explanation, or consent. After more than a decade of loyalty, this feels like a complete betrayal. I trusted this company to be there when my pets needed them, and instead I found out major policy changes were made behind the scenes that significantly reduce my coverage. I’m extremely disappointed and frustrated. Customers deserve transparency, especially those who have stayed with a company for over a decade. I hope Healthy Paws reconsiders how they treat long‑term policyholders, because this experience has destroyed my trust in them.
Insurer: Healthy Paws
By: Rick Wood
Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
The process is smooth
The process is smooth and user-friendly. I appreciate the quick payouts, though pricing could be slightly more competitive.
Insurer: Spot
By: Arthur Baker
Easy to use, affordable!
Easy to use, much less expensive than other insurance companies.
Insurer: MetLife
By: Kyle
I pay for gold preventative but when I…
I pay for gold preventative but when I submitted my claim for heart guard they didn’t cover any of it.
Insurer: Spot
By: Denise Leake
Simple and fast claims
Making our pet insurance claims is so easy. We are grateful for the coverage. We didn’t know that we’d have such a needy kitty when we got him and the insurance. We are grateful that we have it!
Insurer: MetLife
By: S. Pirrello
Your app is simple to use for claims…
Your app is simple to use for claims and to find answers to my questions. Your processing of claims and payment was prompt. I’m very satisfied with MetLife Pet Insurance! Lina Hernandez
Insurer: MetLife
By: Lina Hernandez
Easy process and quick timeline to…
Easy process and quick timeline to receive reimbursements.
Insurer: MetLife
By: customer