Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
20,691 total
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Good but could be better
I switched to Pets Best due to cost and more coverage. However, they take forever to process claims. I started in December 2025 and already had to call multiple times. The main customer service only gives scripted responses. I had to speak with supervisors just to get clear answers. Their website is clunky and not customer-friendly. I consistently get errors when trying to upload simple PDF files from my vet for my claims.
Insurer: Pets Best
By: A P
Very happy
Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excellent coverage options, and super fast payouts. I've never had to appeal any decisions or fight for what I was paying for. They straight up just do what they say they're going to do and pay what they promise when you sign up. Hopefully I'll be with them for a long time.
Insurer: MetLife
By: Marnie Farlow
I feel like I paid for insurance that provided absolutely no benefit.
My dog is 5 years old, and since the day it was born I have paid for MetLife Pet Insurance. I had never filed a claim until last month, when my dog developed diarrhea and I took it to the veterinarian. The vet recommended several tests to get an accurate diagnosis, including a pancreatic blood test. When I submitted the bill, I was told that the pancreatic blood test is considered a “routine test.” Really? I’m extremely disappointed. I’ve paid for this insurance for 5 years without ever using it, and now that I finally need it, nothing is covered. This situation is incredibly frustrating. I will be looking for another insurance company, and I definitely will not recommend MetLife Pet Insurance to anyone. I feel like I paid for insurance that provided absolutely no benefit.
Insurer: MetLife
By: Javier Narvaez
Great return for the cost
Great return for the cost! Easy to use claim process!
Insurer: Spot
By: Shannon Higgins
Worth the money
In all the years I have had this insurance, I always seem to get my premium back. I have been disappointed that they will not cover allergy shots and gland cleaning. However my last bill of $1055 for dental and shots - I got back $860.
Insurer: MetLife
By: customer
Great rates
Great rates. Super quick claims service. Buy it!
Insurer: Spot
By: Margo
Premium going from $68 a month to over…
Premium going from $68 a month to over $90 a month when policy renews. I get this policy on a group discount from my employer (Last Lowe’s Home Improvement). A roughly 50% premium hike is absurd. I will be looking at other companies pricing to see if I need to switch.
Insurer: MetLife
By: Mark, customer
I had an incident with my dog that…
I had an incident with my dog that required emergency treatment. The first part of the bill was $479. I was reimbursed $1. I understand I have a deductible and 10% copay but it seems that unless I have a bill that runs in the thousands Trupanion insurance is of little value to me.
Insurer: Trupanion
By: mom
It's easy to upload the needed…
It's easy to upload the needed paperwork, the reimbursement is quick. Customer service is helpful.
Insurer: MetLife
By: Vicki Jurica
I have no issues with MetLife Pet…
I have no issues with MetLife Pet insurance, it’s the best coverage for my fur baby boy!! The customer service staff are extremely knowledgeable and supportive to assisting with any matter.
Insurer: MetLife
By: Tess