Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Positive Pet Insurance Experience
I researched numerous pet insurance options before landing on Pets Best. I had heard a number of stories of bad experiences with pet insurances, so I was still a little skeptical of how much I could rely on coverage when the time came. I ended up selecting the Accident and Illness coverage plan as I really just wanted to have peace of mind in being able to financially cover any unforeseen emergency vet bills. This year my dog had to have surgery in to remove a non-cancerous tumor, and I recently had to take him to the emergency vet in an unrelated incident due to a foreign body he ingested. I was particularly nervous about the cost of that emergency bill since it included an x-ray and sedation, plus my dog had to stay at the clinic for a full day. It was a super easy process to submit claims for both vet bills, and it was very clear to me which costs were going to be covered based on the plan I had selected. I was reimbursed at the exact rate selected on my plan after I met my deductible, and there were no additional requests to file additional paperwork or medical history for my dog before the claims were processed. I am thankful to know that my dogs pet insurance plan actually covers the services I need it to when I need it to. I would definitely recommend this plan as a budget option and to ALWAYS READ THE FINE PRINT!
I tell everyone I know to get Pets Best
I'm so glad I invested in pet insurance, I don't know what I would have done without it. My cat needed emergency life-saving surgery, along with an ICU stay. I knew from past experience with filing a claim that the coverage was very comprehensive and the reimbursement was prompt. I did not have the savings to pay for emergency surgery and hospitalization out of pocket, but having Pets Best gave me peace of mind. I had to use credit for my cat's surgery. I got my reimbursement so fast I that had 0 interest, and everything was 100% covered. I am so grateful. My girl made it through that very scary situation and she's back to her regular sassy self again. I would've been thousands of dollars in debt. This peace of mind saved me so much stress and grief and allowed me to focus on my girl instead of worrying about the cost.
Lemonade Stay Away
When I got the pet insurance through Lemonade, they were fast to settle claims and I had no problems. Now it seems that they through the claim around to multiple agents and are always looking into the claim. Its been over a month and they are still looking into a claim for a regular vet visit. I hate to think what would happen in an emergency visit. I pay out the highest policy a month and expected to have the covered amounts paid out without hassle. I am wondering about the liquidly of the company if they aren't paying out what is covered in a timely manner . I can keep my payments in my pocket and find another company or just cover the services myself and not have to worry if they will ever pay. They came highly recommended and I recommended them to others. Now I will tell you to stay away from them as they have branched out and are publicly traded and have seem to lost their way. It seems like this happens to all companies today.
Insurer: Lemonade
By: Warren
pets best
I am somewhat satisfied with Pets Best. I dont like the fact that they raise my premium every year a lot! Which may force me to cancel.
They like to deny clams
Bought the wellness plan also had to fight to get reimbursed on her getting fixed, and now was denied my claim on her boosters and final rabies shots, and already raised my monthly premium a year in👎👎👎👎👎
Pet Insurance Review
The Annual Fee Amount is nearly $1400.00. The total percent reimbursed of an Annual (Preventative) Physical less Annual Deductible is 10%. This Plan is supposed to cover everything plus all the bells and whistles. Seems like their overhead costs and profit margins are skewed.
Insurer: Pets Best
By: Chris
The Best for Pets
I've had 2 dogs covered by Pets Best and they were phenomenal. They spent time answering any questions I had and they were very responsive. If it wasn't for the insurance, I wouldn't have had 14 more months with my 1st dog. The day I brought my new new puppy home, I already had him covered. Im really happy with Pets Best and I recommend them to everyone.
Insurer: Pets Best
By: Ronni
So Very Disappointing
We have been insuring our dogs for years with PetsBest using it very infrequently--only once years ago that I remember. This time it was for our 7 year old Bichon Frise, Sadie, who goes to the vet regularly for her normal well care. In December we saw two bottom front teeth felt loose. Vet exam suggested removal of some more loose teeth within a year. We returned 9 months later to set up the removal. Our vet assured us "little dogs", especially this breed often suffer this tooth issue, and it can develop rapidly. Once our vet got in there many of her teeth showed periodontic disease & to protect her health and life those teeth had to be removed and the disease cleaned out. MUCH TO OUR SURPRISE PetsBest totally turned down an over $2400 vet bill because we did not put our dog under anesthesia for a dental cleaning within 13 months of the procedure. Our dogs are medically well taken care of, but we honestly would not put our pup under anesthesia for a teeth cleaning regularly. Her teeth were checked every visit it was only recently that we noticed 3 loose teeth and we complied with the vet's timeline NEVER thinking there was that much periodontal disease that was threatening our dog's existence. After paying thousands of dollars in premiums to PetsBest over 7 years of this dog's life and now 3 years of our Shih Tzu's life we are basically ready to CANCEL both of our dogs' PETS BEST INSURANCE as it was more economical to pay for the multiple tooth extraction out of pocket than it was to pay all those years of premiums PLUS the NOW out of pocket procedure cost. YES, we admit that upon researching the policy after the denial, we did find the stipulation regarding the cleaning within 13 months in order for the procedure to be covered but we also found that little dogs, especially Bichons can have a rapid onset of this life-threatening condition. Also PetsBest as far as we see in the policy does not cover the under anesthesia teeth cleaning. We had the vet price the cleaning procedure for us and the cost is between $1600 to $2100 dollars including tax. WHY are we bothering to pay all this money to PetsBest when they won't cover a lifesaving procedure when we need it. Also this is basically what our vet said about our dog's condition when we found the original noticeable teeth issue and we asked if we did anything to cause it before we even found out how extensive it was : "Periodontal disease is a common and serious dental condition in Bichon Frises, affecting a significant portion of the breed. In a 2024 UK VetCompass study of 1,780 dogs, 19.4% of Bichon Frises were recorded with periodontal disease, with prevalence estimates ranging from 17.6% to 21.4% pet-index.com. This makes it one of the more frequent chronic dental conditions in the breed, second only to allergies in veterinary visits Bichon Frise Club of America. Be really careful what pet insurance you choose to pay for your animals and READ the policy closely before you sign up. We would NOT have chosen a policy that required an "under anesthesia dental cleaning" for a pup of any age no less 7 years old unless specifically recommended by our vet for a specific reason--not to mention at that cost for a cleaning that would NOT have stopped this dental condition in this breed and then have to do the follow up procedure anyway makes PetsBest premiums a waste of money.
Insurer: Pets Best
By: James
I Can't Recommend Pets Best Enough!
Usually, I dread dealing with insurance companies (doesn't everyone?!), but Pets Best has been a refreshing exception. We've had our policy for just under a year, and I genuinely couldn't be happier. The customer service has been outstanding, claims are processed promptly, explanations of benefits are clear and easy to understand, and reimbursements for eligible expenses arrive quickly. The coverage has been worth every penny of the annual premium—especially with a mischievous little puppy! I truly can't recommend Pets Best enough. We tell everyone how satisfied we are, and I hope they don't change a thing. I almost never write reviews, so please know that I mean every word of this one. Pets Best was recommended to us by several of my colleagues, and now I'm the one recommending it to my friends, family, and anyone looking to give their pet the best possible care. The greatest gift this insurance provides is peace of mind. When our girl needs veterinary care, we never have to hesitate or worry that the cost of an unexpected accident or illness will force us into difficult decisions. We know she can receive the best care available, and we don't have to carry the financial stress alone. That peace of mind is absolutely priceless, and it's why we'll continue recommending Pets Best to every pet owner we know. THANK YOU Pets Best for outstanding care :)
Insurer: Pets Best
By: JESSICA
Fast claim processing without delays
I filed 4 separate claims for a cancer diagnosis in my pet, The first claim went to deductible and the subsequent 3 were paid rapidly and without multiple denials or questions. I am very pleased with the speed and process.
Insurer: Pets Best
By: Cynthia