Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

13,498 total


Verified April 12, 2026

I've tried 3 separate times to make…

I've tried 3 separate times to make purchase after getting a quote and had difficulty each tim. I saved the quote twice and when I went back to retrieve it there was no record found. However, I do thank you for offering and providing pet insurance to my 2 babies. Blessings, Kim Smith

Insurer: MetLife

By: Kimberely Smith

Verified April 11, 2026

Timely review of claims and quick…

Timely review of claims and quick payment.

Insurer: MetLife

By: Rick

Verified April 11, 2026

Paid 2 months of insurance

Paid 2 months of insurance, they cancelled the policy right after taking payment and now won’t refund the extra payment

Insurer: Sonnet

By: Megan Breen

Verified April 11, 2026

Extremely fast resolution

Extremely fast resolution

Insurer: Trupanion

By: Jonathan

Verified April 11, 2026

Easy to file a claim

Easy to file a claim, quick and efficient payment

Insurer: Spot

By: Kathy

Verified April 11, 2026

Excellent insurance

I have 3 bloodhounds and many veterinary visits. This insurance has been a blessing. It is easy to make a claim. It is very convenient and quick to reinverse. Thank you so much!

Insurer: Spot

By: Kelly Herman

Verified April 11, 2026

Faxing the forms were easy and it was…

Faxing the forms were easy and it was three to five business days. Got reimbursed. Great experience

Insurer: MetLife

By: Jennifer Hopkins

Verified April 11, 2026

Very easy to use software and quick…

Very easy to use software and quick payment

Insurer: MetLife

By: customer

Verified April 11, 2026

Easy to file a claim

It’s easy enough to file a claim. The reimbursement comes within a few days.

Insurer: MetLife

By: Laurie

Verified April 11, 2026

Awesome timing reasonable quote and…

Awesome timing reasonable quote and could make my double payment on visa debit card

Insurer: Sonnet

By: ruby herman

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