Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Easy to upload documents and…
Easy to upload documents and re-imbursement was fast.
Insurer: MetLife
By: customer
Prompt payment
Prompt payment. Years long relationship.
Insurer: Trupanion
By: Despina
I mreceived my insurance payments in…
I received my insurance payments in less than 10 days. You guys rock! Thank you!
Insurer: Fetch
By: Cheryl Solomon
Easy to claim, easy to get refund.
"Long time customer, more than 15 years. Very easy claim filing , clear explanation of the benefits, fast payment after approval, even our VET were surprised how quick it was approved after such complicated case."
Insurer: Pets Best
By: Alex
EASY
EASY! I was afraid signing up would be a big hassle but it was rather simple.
Insurer: Nationwide
By: Diane M Pelaez
Very disappointed
This is my first experience with pet insurance and it’s disappointing. My claim was closed on July 10th with a direct deposit for my portion and a 2-3 business day wait. As of today, I don’t have the money. I don’t understand why an electronic transfer takes 2-3 days in the first place but I’m really confused as to why the money hasn’t shown up in my account, when I confirmed the correct bank information with them today, and they confirmed they released the funds. I’m definitely canceling when I find a replacement.
Insurer: ASPCA
By: Tanya B
So dissapointed after 4 years of paying this insurance!!
I paid this company thousands of dollars over more than four years, and the way they handled the cancellation of my dog's insurance policy was ridiculously horrible. The cancellation was delayed due to their own website error, yet they refused to issue a refund. Their customer service showed no accountability or willingness to make things right. After my experience, I cannot recommend this insurance company to anyone. If I could give them 0 stars. Or even negative 5 stars, I absolutely would. David, if you are watching this. Please go back to the training and learn how to assist your customers right again from the beginning.
Insurer: Nationwide
By: Anna Kim
Prompt review and reliable
Always prompt review and never had any problem with them doing anything different than the policy I purchased. No arguments, always understandable payment explanations.
Insurer: Pets Best
By: Cybele Woon
It was quick and simple to get signed…
It was quick and simple to get signed up. However there was nothing that mentioned about the 2 month upfront payment that was collected even though the policy does not start for another month.
Insurer: Sonnet
By: Brad Cambrey
Amazing
Amazing, fast and simple way to get my cat insurance thank you.
Insurer: MetLife
By: Jessica Call