Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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After researching other pet insurance…my decision was with Fetch
After researching other pet insurance for my dog, Ziggy, I decided to insure Ziggy with Fetch. I called last week, July 1, 2026 and spoke with the agent that answered my call and questions that I had concerning costs and coverages. I spoke with a very nice and friendly Pet Advisor from Wyoming, Megan Hampton. She answered all my questions and was never pushy or intimidating. After our conversation, I informed her that I was also considering another insurance co and would do some more research. Today, July 8, I called the phone number that I was connected with last week. I asked the person that answered if he could transfer me to Megan and he was very accommodating. After a few more questions that were answered, I informed Megan that I would like to insure Ziggy with Fetch. She emailed me all the pertinent info I would need to get his coverage started. Thank you Megan for your patience, knowledge, and kindness during this process!
Insurer: Fetch
By: Lila Moses
Very quick service and turn around for…
Very quick service and turn around for refund.
Insurer: Pumpkin
By: Mindie
Great company to work with
Great company to work with! Got a fast reimbursement.
Insurer: Spot
By: Ashley Ryan
It is easy and prompt payment always a…
It is easy and prompt payment always a pleasure to work with
Insurer: Spot
By: Norene Hartog
Starting a Claim
The swift timing in processing my request. Creating a claim was simple
Insurer: Spot
By: M. Adams
Easy
Easy. Fast. No issues. So happy it was that easy.
Insurer: Spot
By: Cortney A
They take forever to reimburse pet…
They take forever to reimburse pet expenses from veterinarian visits. Alway want medical history records even though you sent them already.
Insurer: Spot
By: Bill Krause
Chargeback after my claim was approved
My claim was approved, but after the reimbursement was issued, the funds were unexpectedly taken back. As a result, I never actually received the reimbursement I was entitled to, and it caused significant financial problems for me. I contacted Spot by phone and was told I would receive a follow-up email, but I never did. I also sent an email myself and have still not received any response. The most disappointing part has not been the mistake itself, but the complete lack of communication. I have been left without answers while trying to recover money that was already approved and should have been paid to me. At this point, I had no choice but to file a formal complaint with the Washington State Office of the Insurance Commissioner.
Insurer: Spot
By: Victoria Chambers
Easy to submit claim
Easy to submit claim, prompt acknowledgement, & payment made promptly. Thanks.
Insurer: Fetch
By: John
Spot is so quick and efficient with…
Spot is so quick and efficient with billing and reimbursement. I wish human insurance was this amazingly easy. Everyone we know with a fur baby, we recommend Spot. Thank you for being Spot on!
Insurer: Spot
By: Eligio Hernandez