Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,207 total
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Overall really good experience
Was an excellent experience except for the slight confusion of the file attachments being doubled in the two separate claims that were combined into one. Ultimately, I confirmed by calling up and the refund was broken down with simple explanations and executed relatively quickly.
Insurer: MetLife
By: Cal C.
Easy and fast turnaround
The website is easy to navigate. Knowing I need to upload invoice and SOAP notes makes for an easy upload and review knowing I've included everything I need. The turnaround time is great, as well. All in all, it's an easy process.
Insurer: MetLife
By: KM
Happy except for
I have been happy so far except for when I moved from NH to MA and they started my policy over again so I had to meet the deductible again. I realize that in taxachusetts the prices may be higher, but my vet is still in Nashua NH. My policy, however, should not have restarted.
Insurer: MetLife
By: Rachel Mason
Thank you for caring and making things easy!
So very grateful for the ease when paying the vet bill for my boy. The last thing anyone wants to worry about when an emergency situation occurs, is the cost. In a matter of minutes, a large portion of the emergency visit was taken care, no questions, no problems at all. Much relieved to take the dog I love home, and thankful for the people at trupanion, Thank you!
Insurer: Trupanion
By: Shelley
Prompt payment
I usually have to wait a few weeks for reimbursement, however this last time, I was reimbursed within 5 days of the appointment. Great work!
Insurer: MetLife
By: Cherie Christenson
Saved us thousands!
Our dog is 9 years old and she has been insured by Trupanion since we brought her home as a puppy. At about a year she developed a seizure disorder. Trupanion has saved us thousands and thousands of dollars! Never a quibble about claims and prompt payment is always delivered.
Insurer: Trupanion
By: Vickie M Schafer
MetLife for the win! 🐶
I feel like I’ve become a spokesperson from MetLife’s pet insurance. After not having pet insurance with my last dog, I knew I needed to get it this time. Turns out my current dog, blessed Rosie, has allergies, injuries, all the things. MetLife has covered as the plan stated and been quick to refund my expenses. I’ve been completely impressed from start to finish!
Insurer: MetLife
By: Sarah M
It is easy to file a claim and the…
It is easy to file a claim and the response to the claim is quite fast.
Insurer: MetLife
By: Robert Jacobs
So quick to process a claim!
So quick to process a claim!
Insurer: MetLife
By: customer