Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
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It was quick and easy to purchase pet…
It was quick and easy to purchase pet insurance for my dog.
Insurer: MetLife
By: Victoria
The agent was very nice and made the…
The agent was very nice and made the process easy and comfortable.
Insurer: Nationwide
By: Diana Gonzalez
Guidance is well done
Guidance is well done. I had no problems reviewing the application.
Insurer: Nationwide
By: customerRosaura Ramirez
Frustrating claims process
It took me months to be able to receive payment for my claims. Every interaction that i had led me to upload paperwork that was not needed and then denied. When I spoke with agents they asked for information that was already provided and on the website. I literally had to tell the representative where to find it. I finally managed to speak with a manager that gave me correct information
Insurer: MetLife
By: Dawn
Impressive customer service at a stressful time
When our beloved feral rescue cat from Syria got seriously sick (we thought we were going to lose her), we were so grateful to have Trupanion's rapid response to payment approval - truly impressive. In such a stressful time, it was a relief not to worry about vet bills.
Insurer: Trupanion Canada
By: Fiona Bamforth
Easy to Sign up, good coverage for my Pup
Easy to Sign up, good coverage for my new puppy!
Insurer: MetLife
By: Steven Edwards
The enrollment was quick simple and…
The enrollment was quick simple and easy to get through.
Insurer: MetLife
By: Lakisha Aponte
Fast Claims Processing and Auto Deposit
"I was very pleased with the FAST processing, and deposit into my bank account, of my last few claims. I am far less stressed handling my dog's medical issues when I know that Pets Best is standing behind us with highly professional and caring assistance with our medical claims. "
The easiness of the app. It was easy to select and understand the policy.
The easiness of the app. I
Insurer: MetLife
By: Paul Troutman