Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Impressive Service
Easy process, fast processing time and quick payment. Can’t ask for much more from an insurance company!
Insurer: Fetch
By: Michelle Calero
I could not be happier with Spot…
I could not be happier with Spot insurance. This is the first time we purchased pet insurance and we opted for the Gold plan and $500 deductible. Our 2 1/2 year old cat lost a large amount of weight and after a thorough workup, we had a diagnosis and plan for treatment. The meds alone were $600 for 6 weeks. We opted for aggressive care based on the age of the cat and hoping insurance would respond appropriately. I could not be happier! I started the claim the day my cat was discharged, we were waiting on two lab results before the vet released medical records. Within a day of getting the vet records,SPOT sent a claim notice paying 80% of the bill minus deductible and items such as postage there are not covered. I am amazed at their response!! This is better than my own health insurance and this is from a nurse's perspective. Thank you SPOT!!!! My cat is slowly improving and such a special little fellow to me.
Insurer: Spot
By: Carolyn Patrone
Ease of application
Ease of application, options are well explained.
Insurer: MetLife
By: Steven Wright
Easy to file claim and fast to get…
Easy to file claim and fast to get reimbursed.
Insurer: Spot
By: Ester Lies
The Payment was fast!
The Payment was fast to my account and explanation of benefits paid were clearly written.
Insurer: Spot
By: Larry G.
Did not receive payment for ER visit
Did not receive payment for ER visit. Still waiting
Insurer: MetLife
By: Customer
Fast reply when submitting my request…
Fast reply when submitting my request for payment
Insurer: Pumpkin
By: Trisha
Very pleased with how quickly they've processed my claims....
They have recently shown much improvement in processing claims very quickly--very much appreciated--and the reimbursed money is put into my designated checking account within a couple of days.
Insurer: Pets Best
By: JGV
Very easy overall
Very easy overall - submission didn’t work on my PC web browser but it worked through phone browser
Insurer: MetLife
By: Graydon Neff