Sonnet | Pet Insurance Review

Everything is good but i wish you have physical pepole to talk about customer service

The experience with customer service guy was really good

I recently signed up with Sonnet, only to be requests, more than 1 month into the program, to complete a technical form, which I didn't receive any guidance, any support. The form asked for informations related to ratios, to complete coded information and so on. When reached out, customer service only said, you should have all this information, which all customer have (endorsements, codes and so on). Worst service, worst mistake I've ever done in terms of insurance. It makes me miss TD (yes, this bad)

Kind of simple application, clear explanations on the policy, and easy to buy. But when I received the "policy summary" and the"policy wording", there's is a sentence in red: "This policy contains clauses that may limit the amount payable", and I could not find the"clauses".

I had a mixed experience purchasing my auto insurance. The customer service representative was polite and helpful throughout the process, and the coverage options were competitive. However, the pricing process was confusing. My initial online quote was over $500/month. After speaking with customer service and reviewing my information, the premium dropped to about $350/month. After I made some coverage changes, it increased to $382/month, which I felt was reasonable. The surprise came when I agreed to proceed with the purchase. During the final verification, the representative discovered a speeding ticket from 2023 that I had forgotten to mention. As a result, the premium increased to $447/month, an increase of $65 per month. I understand that accurate driving history affects insurance pricing, and I appreciate that the final premium reflected the correct information. My feedback is that it would be helpful if insurers could verify driving records earlier in the quoting process so customers have a more accurate expectation before making a purchasing decision. Overall, the coverage is good and the customer service was professional, but I would encourage anyone getting a quote to have their driving history handy and expect the final premium to change if additional information is discovered during the underwriting process.