Sonnet | Pet Insurance Review

My agent Badeel was fantastic, but the sonnet website is riddled with bugs and problems. The website needs to be looked at again for QA and testing bc its a very frustrating experience

first when you buy online it is very easy all the process are easy but when u wanna do some changes it is very difficult I've been trying almost 3 weeks with them to change the address and no one is helping so now i had to cancel my policy so my advice to you to not try this company

easy and clear to understand

Easy to use website

Sonnet insurance was great until my credit card was stuck in the Canada Post strike and they cancelled my policy and ruined my credit. Their customer service was horrible and there was no understanding of the situation. On top of that I had never missed a payment before and had been with them for 5 years. Would not recommend due to horrible customer service and terrible policy.