Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company
1
out of 5
POSTED:
| BY: Ning Xie
unable to product a landlord quote…
unable to product a landlord quote online, and no one is taking the phone
The lack of customer service is beyond unprofessional, especially when you need to speak to someone. Had my insurance set for my payday to take out and it literally to the minute of 12am will attempted to take it out when the funds are not even installed yet. To do is a business. I would think that it would have to operate during banking hours or business hours as my bank and employer do. So I asked if I could change it the extraction date, I've called several times waited on, hold. Finally spoke to someone after a 2 hour. Wait, and then still they told me I would have .to wait until it was repulled out of my account. And only then I would be able to call and make the changes. You cannot pay it on your own. As an average, Canadian payments and things have increased. So I do delegate my payments of importance around my paycheck. So for them, to pull out the money 10 to 15 days later, it ask me with nsf in a cancelation.
I find sonnet, very unprofessional and anything that says it's good is probably a bot, and if you don't think it's a bot, the whole company is ran by AI. So there's that.
I made a claim on my home insurance, they sent out a guy to take a look.
After a few weeks we decided not to move forward with the claim, however because we had asked for a review - they have now declined to continue insuring us when we move house.
After 4 years, I have to leave them ... because I made a claim.
And yes, they replied saying contact them - I did, FOUR times. Over 3 weeks to get the answer - their agents are personable and friendly but bound by insane policies (and most of them also don't email you back as per promises!)
Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company