Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company
Problem with the drop-down address selection menu that forced me to choose a building address but gave me no chance to include my condo unit number & I can't make changes to my profile online
It would be 5 stars except your 'address selection' has a default which has made the online application process difficult for me.
Unfortunately, the policy I purchased is for the building my condo is located at as your system forced this address without allowing me to include my unit/suite number. I believe that makes the policy null and void as I am not the owner of the building located at that address, but only one condo.
I called back for assistance but your live agents are unavailable from 6pm on Fri until Monday morning leaving me to worry about this all weekend as your system will not allow me to edit my profile.
A colleague told me she was happy with Sonnet and that's why I signed up. Now I'm not so sure what it is going to take to fix this error.
Competitive pricing and flexible payment options
Wide range of coverages to protect your pet inside and out
Simple claims process
Award-winning customer care
Underwritten by Petline Insurance Company