Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

14,207 total


Verified May 18, 2026

Filing a claim was easy and simple

Filing a claim was easy and simple. Received my refund in just a few days

Insurer: MetLife

By: customer

Verified May 18, 2026

You are repeatedly asking for a review…

You are repeatedly asking for a review but I have yet to be approved or denied but been billed... Your putting the cart before the horse in my opinion, where do I find out if my pet is insured???

Insurer: Nationwide

By: Rebecca Hurlburt

Verified May 18, 2026

It was fast and easy i got paid very…

It was fast and easy i got paid very fast.

Insurer: MetLife

By: customer

Verified May 17, 2026

Everything was very easy to submit

Everything was very easy to submit, fast turn around on my claim

Insurer: MetLife

By: customer

Verified May 17, 2026

Was fast and easy

Was fast and easy

Insurer: Nationwide

By: Drew Swanson

Verified May 17, 2026

Easy to use

Easy to use, payments come quickly. No hassle. Super happy with this pet insurance!

Insurer: MetLife

By: Laurie

Verified May 17, 2026

Quick and easy claim filed.

We filed a claim for an emergency visit for our dog, Sammy. It was straight forward and very easy to do and best of all the reimbursement payment was very prompt.

Insurer: MetLife

By: Karen & Randy Jordan

Verified May 17, 2026

The ease of use for the app was…

The ease of use for the app was incredible. The issue that I had was the Zelle option was not working but other than that it was ok.

Insurer: MetLife

By: customer

Verified May 17, 2026

Ease of application.

Ease of application.

Insurer: Nationwide

By: Melissa B

Verified May 17, 2026

Super easy transaction

Super easy transaction, just upload your doc and wait for a response. Response is always quick and the payment came super fast. Smooth process!

Insurer: MetLife

By: Karen

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