Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

14,739 total


Verified July 10, 2026

Refunds come quick and they dont raise…

Refunds come quick and they dont raise your rates astronomically even if your pup has the misfortune of being diagnosed with a congenital disease. So grateful for Spot!!

Insurer: Spot

By: Heather R

July 10, 2026

CCL tears

My dog has been uber expensive due to CCL tears and you have been there as advertised. Could not feel more supported and secure knowing I can make the right choices for my pup.

Insurer: Pets Best

By: Hl

July 10, 2026

Easy and fast!

Easy and fast!

Insurer: MetLife

By: Mark Kimberly

Verified July 10, 2026

Great Pet Insurance

Thank goodness I finally got Pet Insurance and that I chose SPOT. My dog recenlty got very sick and needed ER visits and a lot of TLC from the Vets. It cost a lot of money, and without any question SPOT reimbursed me quickly. This is a great company.

Insurer: Spot

By: Paula Bickford

July 10, 2026

Claim submission is quick and easy

Claim submission is quick and easy. The turn around time is within days.

Insurer: Pets Best

By: Jill Carson

July 10, 2026

Having Pet's Best Health Insurance has…

Having Pet's Best Health Insurance has made it possible for me to make the best health care choices for my pets without the fear of how will I pay for it. In past years I made health care choices for my pets that took me months to pay off. Recently I had to make life saving health care choices for my cat . I take great comfort in knowing that again Pets Best helped me make the best choice without the fear of a long term debt.

Insurer: Pets Best

By: Linda Laplace

Verified July 10, 2026

Great service and good responsive…

Great service and good responsive payment. Thanks

Insurer: MetLife

By: Loyd

July 10, 2026

Quick turnaround for payment!

My sweet dachshund got IVDD and lost function in her back legs. Time is important when this happens. I took her to the emergency vet and she had back surgery an hour later. She is still recovering but has full functionality. Pets Best took care of my claim fully and quickly. Thank you so much! Took away so much of the financial stress!!!

Insurer: Pets Best

By: Susan Kuker

Verified July 10, 2026

Good return fast work

Good return fast work

Insurer: Fetch

By: Regina

Verified July 10, 2026

We appreciate your prompt payment of…

We appreciate your prompt payment of our claim.

Insurer: Pumpkin

By: John and Eva

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