Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,207 total
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Simple to use
Simple to use. Refund received quickly I have had 4 retrievers before my current one and wish I would have had insurance for them.
Insurer: Pumpkin
By: Robin Russe
Trupanion makes for a True Companion to Pet Ownership
Seamless, easy and prompt payment process made directly to my veterinarian upon my dog’s recent surgery.
Insurer: Trupanion
By: Karen Pavorsky
I provided the requested information…
I provided the requested information and they made payment . Nice to NOT have to call continuously to be paid! They followed thru !
Insurer: Spot
By: Cathy Mcgill
Good Prices
Prices seem to be good. Quick approval of claims. I don’t like to give out my checking number so I get a check. I wish receiving the check was quicker.
Insurer: Spot
By: SN
Direct pay to the emergency vet.
Direct pay to the emergency vet.
Insurer: Trupanion
By: Angela Ruiz
The claim was easy and the refund was…
The claim was easy and the refund was quick. Just uploaded the receipt from the vet and the money was deposited in a few days. No issues at all
Insurer: Pumpkin
By: Melissa
Quick and fast service for my Dane
My Dane got bloated, they were quick, easy and processed multiple claims. One claims they processed within 17 minutes. The money was transfered to my bank a couple days later. When your going through something like that, the last thing that needs to be on your mind is how can I afford this.
Insurer: Pumpkin
By: Brandi Stanfield
Doubled rates Hidden coverage change details.
They recently more than doubled my monthly premiums so I called and made changes to lower my premiums. Less coverage, bigger deductible. They wouldn't refund any $ for that first month so I figured we had same coverage for that first month any my portal still showed my pet at $100 deductible with 90% reimbursement. New details start 6/3. Well......nope. In a recent claim, they took out the higher deductible and reimbursed at lower rate for my pet's ear infection without giving me a refund of any of the larger premium for May. Their own portal still showed my old deductible and reimbursement rate for this month but when I called I was told too bad. Nope you get lower coverage immediately when you change anything to lower your rates but we still keep your extra money for the first month, Their EOB was totally wrong also. Showed 90% reimbursement rate but they didn't use that. They also didn't show any deductible taken out nor did they credit it on my pet's portal. This feels like stealing from your loyal client customer base. The agent today when I called said there is language in the portal stating this will happen when you make changes. Buried with lawyer speak no doubt. Oh and the notice of my much larger premium arrived in my email AFTER my renewal date.
Insurer: ASPCA
By: Morgahn Grey
I cannot say enough good things
I cannot say enough good things about Trupanion. I have never had any kind of issues with claim filing. You guys are very compassionate,understanding,caring and courteous. Payments are always quick and right on point. I just found a vet that accepts direct payment which is awesome. I am so glad that I chose Trupanion for my 2 babies. Keep up the good work
Insurer: Trupanion
By: Leanne
Fast service and very helpful
Fast service and very helpful. Trupanion works with my vet. I like that so I don't have to deal with all the paper works.
Insurer: Trupanion
By: Kathleen