Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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That Trupanion deals directly with my…
That Trupanion deals directly with my Vet is a great help.
Insurer: Trupanion
By: Prudence K
Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
The process is smooth
The process is smooth and user-friendly. I appreciate the quick payouts, though pricing could be slightly more competitive.
Insurer: Spot
By: Arthur Baker
Love Spot Pet Insurance
Love Spot Pet Insurance. It's super easy to file a claim and get estimates. I have peace of mind that my pets are covered and I can properly take care of them and all their needs when emergencies arise.
Insurer: Spot
By: Jennifer Baxter
Easy process and prompt payment
It was very easy to submit my vet invoices and I received payment within a few days. Definitely made my cat’s illness less scary.
Insurer: Trupanion
By: Amy
Easy claims submission and timely…
Easy claims submission and timely processing.
Insurer: Spot
By: Tani
Fast and easy reimbursement of vet bill…
I was very pleased with the quick reimbursement of my vet bill. The process to submit online was very easy and I was reimbursed in about 10 days directly to my bank account.
Insurer: Spot
By: Maria Boener
BIggest complaint is receiving payment
Usually very slow to process claims. This itme was better. Biggest complaint is the payment method. You want me to sign up for some serice, another set of userids and passwords to worry about. So just wait for you to mail a check. If have an account with you - why can't that account be used to handle payments?
Insurer: MetLife
By: NY Gardener
The app makes it easy to submit a claim…
The app makes it easy to submit a claim and Spot was fast at processing the claim. Very happy with the insurance.
Insurer: Spot
By: Tim Solum
I've tried 3 separate times to make…
I've tried 3 separate times to make purchase after getting a quote and had difficulty each tim. I saved the quote twice and when I went back to retrieve it there was no record found. However, I do thank you for offering and providing pet insurance to my 2 babies. Blessings, Kim Smith
Insurer: MetLife
By: Kimberely Smith