Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
Other Categories
Josh was absolutely wonderful to deal…
Josh was absolutely wonderful to deal with. He explained my policy and everything that is covered in it!
Insurer: Fetch
By: Sharon Singer
Loyalty
I liked how easy and fast it was I did it fairly quick
Insurer: MetLife
By: Dewey Wheeler
Pumpkin was prompt with payment for my…
Pumpkin was prompt with payment for my dogs wellness checkup!
Insurer: Pumpkin
By: KK
NOT EVEN CUSTOMER'S BEST....
I am disabled senior displaced from new home due to environmental, biohazardous debris in studio apt for 1 mo and counting, canceled PuppySpot delivery and failed to cancel Pet's Best insurance. Many health and habibility issues persist. Pet's Best will only reimburse me for 1 month due to their rigid 30 day cancellation policy. PB website is ADA non-compliant and operator has no phone number for me to escalate my request for the 1 more month of reimbursement. This presents 1 more violation of the Americans with Disabilities Act. Inaccessibility, inflexibile rules, rigid rip-off, very poor customer service is a serious RED FLAG for pet owners with disabilities.
Insurer: Pets Best
By: LORRY DOW
Prompt reimbursement
Prompt reimbursement. The process was easy figure out and user friendly
Insurer: MetLife
By: customer
MetLife has always responded shortly…
MetLife has always responded shortly after I have sent in a claim - and have always provided complete explanation as to the refund I will be receiving and the reasons for their decision.
Insurer: MetLife
By: Marilyn
Great response and service
Great response and service - they Took care of the claim very promptly and this was very appreciated
Insurer: Healthy Paws
By: Sherry Benjamins
Reimbursement process takes a few minutes
The reimbursement process is so very easy to initiate and the review and check process is very quick. I love that you always display my remaining balance and i can easily check the status of any existing claims on my phone. Checks are mailed to me in a timely manner and my vet is great about sending me SOAP notes so it makes my job very easy
Insurer: MetLife
By: Natalie T.