Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Peace of Mind for Good Vet Care
I have two large, active dogs on Trupanion and wouldn't change that for anything. Having peace of mind that I can provide care and support for my dogs as well as quick payment for my vet team is everything. The only issue we had was not being covered for a bag of gastro dog food my vet prescribed for because of a minor technicality. Everything else has gone so smoothly though and we love Trupanion.
Insurer: Trupanion Canada
By: Hailey McWilliam
My claim was done in record time
My claim was done in record time I still thought I got more of a reimbursement
Insurer: Fetch
By: Kathleen
I am still waiting on my reimbursement…
I am still waiting on my reimbursement for a claim I placed 2 weeks ago. I called and was told it could take up to 14 "business" days to receive my reimbursement. My smaller claims in the past I received in 2-3 days, but because this is over $100 my guess is they are looking for a reason to deny it. Either way, 14 business days to receive your reimbursement is an exceptionally long time, in my opinion to wait, especially if you are on a budget.
Insurer: Embrace
By: Jennifer Griffin
It has been very easy to file claims…
It has been very easy to file claims and receive reimbursement
Insurer: MetLife
By: Casey
This is my first claim
This is my first experience with pet insurance. First claim. It was super easy. Got the check in the mail today. Very pleased.
Insurer: Spot
By: Cindy
Smooth claim process
Smooth claim process: We have had pet insurance for several years and submitted out first large bill. I feel they were fair in what they allowed for reimbursement. It was quick and easy to submit the claim and it was finalized fast. I just hope that my rate is not increased after this.
Insurer: Fetch
By: Pilar Ortega
Easy to use Healthy Paws website and…
Easy to use Healthy Paws website and phone help is also available. Easy to submit claims; documents promptly reviewed with prompt payment of covered items. My dog has several health issues that have required vetinary interventions, including several hospitalization over a six year period. My puppy is 6 year old puppy and for the six years I have had Chewy Health Insurance. I am so glad that I chose Chewy for my beautiful and loving dog.
Insurer: Healthy Paws
By: Joanne M.
Quick reimbursement
Quick reimbursement. Easy upload of documents.
Insurer: Fetch
By: Tammy
Quick and easy
It was very simple for the Emergency Hospital to find my account and allow the payment to go directly to them.
Insurer: Trupanion
By: kathyk
Easy filling and quick refunds
Easy filling and quick refunds
Insurer: Spot
By: Michael L Kapperman