Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,830 total
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Nice and easy to sign up
Nice and easy to sign up. Also explain clearly I had no questions
Insurer: MetLife
By: THERESA DALCONZO
Direct pay at the emergency hospital…
Direct pay at the emergency hospital was amazing. reimbursement for the earlier urgent care took three days only. What a relief
Insurer: Trupanion
By: tadmd
My claim was quickly approved
My claim was quickly approved. Very happy with the claims process. I haven't yet received payment, but it has only been a few days.
Insurer: Trupanion
By: Lynn
Ease of asaccess, made me feel so much better
Ease of access, deferred payment , great I need an emergency
Insurer: MetLife
By: Lisa Kattan
PetsBest was a lifesaver for a recent…
PetsBest was a lifesaver for a recent unexpected illness for one of our pups, which required an overnight at the ER. Knowing we had PetsBest support allowed us act quickly and make sure our pup got the care he needed to bounce back quickly. Our claim was reviewed promptly and fairly. Very glad we are with PetsBest to support our family.
Insurer: Pets Best
By: Tom Wentworth
Extremely nice agent
I filed a claim, and 50% was paid very quickly. The agent I spoke to on the phone was extremely nice, but I accidentally gave him a low grade on the post-call survey. I meant to give him a 5 but gave him a 1.
Insurer: Spot
By: DCW Tarzana
Refunds come quick and they dont raise…
Refunds come quick and they dont raise your rates astronomically even if your pup has the misfortune of being diagnosed with a congenital disease. So grateful for Spot!!
Insurer: Spot
By: Heather R
CCL tears
My dog has been uber expensive due to CCL tears and you have been there as advertised. Could not feel more supported and secure knowing I can make the right choices for my pup.
Insurer: Pets Best
By: Hl