Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,207 total
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Very quick and easy claim process
Very quick and easy claim process. What makes it even sweeter is that you can get your money via Zelle so it’s instant. Would definitely recommend Met Life Pet to others
Insurer: MetLife
By: customer
Claims submission is quick and easy…
Claims submission is quick and easy once you know what to submit. Payment is quick and direct.
Insurer: MetLife
By: Gerald Quimby
Peace of Mind
I’m incredibly grateful for the fast and compassionate service from Trupanion pet insurance during my cat’s emergency hospitalization. After a very serious medical emergency requiring blood transfusions, plasma transfusions, and specialty care, they processed and settled my claim within just days, with payment arriving the following week. During such a stressful time, having quick support and reimbursement made an enormous difference. Excellent customer service, efficient claims handling, and true peace of mind when it mattered most. I highly recommend them to any pet owner.
Insurer: Trupanion
By: Jenna
Great prices, but the checkout was a nightmare. I almost gave up!
The pricing and coverage options for bundling my home and auto insurance were good and easily beat the competition. However, actually completing the purchase was almost an impossible mission. The website kept crashing, slowed down significantly, and threw constant error messages at the final payment step. I had to redo the whole quote multiple times, and I honestly came very close to giving up on Sonnet entirely. In the end, I had to contact human support just to bypass the platform glitches and process my down payment. Great insurance product and savings, but the online checkout system is incredibly frustrating.
Insurer: Sonnet
By: Ivam Paulino
Claims are processed efficiently and…
Claims are processed efficiently and payments are easy to receive. I have no complaints so far so good.
Insurer: Pumpkin
By: Bri S.
Timely repayment and good customer…
Timely repayment and good customer service
Insurer: MetLife
By: customer
Very Fast!
My girl was very sick and I took her to the vet. I filed my first claim that evening, it was accepted in processed in less than 24 hours. I then had to take her to the hospital, which was very expensive, she spent two nights there. I filed the second claim when I was picking her up and it was accepted and processed again within 24 hours. I received payment both times and less than one week. Overall an amazing experience with Pets Best!
Insurer: Pets Best
By: Cary
Easy to fill out the form
Easy to fill out the form, quote with all coverages listed in seconds, easy to pay and enter credit card information.
Insurer: MetLife
By: Jessica Lamm