Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,498 total
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I Love MetLife pet insurance
I Love MetLife pet insurance, it takes a few day to recieve your reimbursements
Insurer: MetLife
By: Juan Carlos Hernández
Very easy to process claims
Very easy to process claims! Quick payouts. No complaints.
Insurer: MetLife
By: Annette
Excellent customer service
Excellent customer service . Everyone I had spoke with was so knowledgeable. The process for submitting and receiving payment on a claim was very easy .
Insurer: MetLife
By: customer
Submitting claims is easy
Submitting claims is easy, efficiently processed and paid quickly
Insurer: MetLife
By: customer
My claims are being processed promptly…
My claims are being processed promptly and paid as expected.
Insurer: Spot
By: Peyote Allulli
Easy and So worth it!
Day 1: joined; day 2: went to the vet with my registered pet; day 3: filed a claim; day 4: received acceptance email; day 5: received funds! It really can't get any easier!"
Great service made a rough time much easier
Your response to my claim was prompt and efficient. Unlike an insurance company I'd had for a previous pet you contacted my vet yourself rather than making me send you a bulk of paperwork on Shelby's procedure. Payment was speedy and as specified in the contract.
Insurer: Fetch
By: Sandi
Remember in life what you pay for what…
Remember in life what you pay for what you get amazing service became a member few days ago submitted a claim for my puppy and got approved in few mins keep up the job remember customer service is the key I don’t care I am paying but when I get it back and I am protected my pet
Insurer: Embrace
By: Bobby Jagtiani
Streamline Process
MetLife Pet website is very user friendly, menu driven and requires very little input other than uploading documents. The claim review, approval, and payment processes are typically 3-5 days to complete.
Insurer: MetLife
By: Cissy Perkins