Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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RATES HIGH, SETTLEMENT SLOW
Huge 50 % rate increase after 1 year on healthy puppy. settlement of claims very slow, the old VPI did a much better job until purchased by Nationwide.
Insurer: Nationwide
By: BILL
Left hanging in the wind now that I have an elderly dog.
I've been a client for the last 6 years and very happy with my pet insurance until recently. My last claim on December 20th took about 2 months to be paid out on. I know it was partly my fault - I was notified that my claim was illegible, so when I resubmitted, it gets kicked back to the "wait 30 days until you even look at it" pile. Then it got kicked back again because I didn't put a diagnosis on it. So I'm back to waiting 30 more days until you even look at it! Then come to find out, because heart murmurs are common in the breed of my dog, you'll only pay out $275 per year on this condition. I've been paying monthly premiums for 6 years knowing that one day my pet will become elderly and need a little more help medically than a young pup. My claims previously have been pretty routine. Now that he needs a little more help - daily medication for his heart murmur, I definitely feel like I'm left hanging in the wind by my pet insurance. I know I probably can't switch pet insurance very cost effectively now that I have a 9 1/2 year old dog, but with my next dog, I will probably look into other companies.
Insurer: Nationwide
By: Nancy
Find another insurance company for your pet.
The reason I brought my small young dog to the ER was reduced to the word "tremor" on the Trupanion claim form. She had become unsteady and was unable to stand or walk. That is significantly more serious than tremor. Regarding Conditions Not Covered - The claim report states: We do not cover examination fees. Has any one of you ever had the dire need to visit an ER for a medical issue? What is the most critical action the attending medical staff must take? He or she must EXAMINE the patient. Had I been advised that Trupanion Insurance would not cover any examination fees, I might have suggested that the doctor theorize, speculate or make a good guess regarding my dog's medical condition - and save $142.00. Trupanion criteria for coverage is inequitable, irrational and unacceptable.
Insurer: Trupanion
By: Lynda
Very good insurance
I recently got the insurance for my puppy, I went in on a Saturday and had his first puppy visit, I was told how to submit a claim and I just took a picture of the receipt, but Tuesday I had the reimbursement back in my bank. It was fast and simple and I believe it is a very good insurance!
Insurer: Pets Best
By: Lana
Easy to submit
Easy to submit, process was very quick. I also submitted a claim for a wellness check-up and vaccines soo it was a easy claim! I received my refund direct deposit in 3 days!!.
Insurer: Pets Best
By: Tammy
It has been so easy to deal with your company!
We signed up for pet insurance over the phone. The cost is so reasonable. We had to file a claim recently. It was very easy to do and payment came promptly. Everyone I spoke to with this company has been very nice and professional.
Insurer: Nationwide
By: Lisa
Nationwide is great!
I am so happy that my job offers Nationwide. From getting the quote to answering questions to payment is a breeze.
Insurer: Nationwide
By: Shawn
Professional help
My claim was processed March 1, 2019 and the check was sent March 2, 2019. But as of today, March 11, 2019, I have not received my reimbursement check. I called your customer service and they were very professional and helpful. They said the check was sent out 3/2/19. Usually, you process and send the check promptly. But not this time. Your customer representative told me that I should call 3/21/19 if I have not yet received the check by then. I will follow up on 3/21/19. What happened this time around?
Insurer: Pets Best
By: Barbara
Trupanion..the best decision I ever made for my dogs and my pocket.
You think nothing will happen to your pets. Well after I spent $12,000 I finally woke up. I was just a little late. Pets are part of the family and when they end up at the vet it can be costly. I happen to have a brother and sister. Consequently what happened to one eventually happened to the other. I couldn’t have picked a better pet insurance than Trupanion. They are easy to work with and their payment process is very easy. They respond immediately and answer questions.
Insurer: Trupanion Canada
By: Debbie
One of the best purchases we ever made
We insured our puppy the day we brought him home. We figured we would not need insurance hopefully, but piece of mind is everything. Well, you never know. We actually did have a need and the service and speed of reimbursement is absolutely great! We are completely pleased and will highly recommend Embrace to all of our many pet loving friends. Thank you Embrace! We cannot emphasize enough how important it is to be able to provide necessary care without fear of the monetary stress. Pet people, always insure your furry friends.
Insurer: Embrace
By: Pat