Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
Other Categories
Submitting a claim is so easy and payment is processed so quickly.
It's so easy to submit a claim and I got paid in no time. Couldn't ask for more.
Insurer: Nationwide
By: Tracey
Fast
I expect an insurance company to perform better than a reimbursement plan... And, I am happy to say that Trupanion processed payment soo quickly that it was more like waiting for an online payment than the long processing periods that are typical with insurance companies. Direct deposit is available. And they even offer an option for preference to payment to the service provider. Way to Go!!! Trupanion.
Insurer: Trupanion
By: John
Very pleased with claims
I have Pet's Best for numerous dogs throughout the years and always very pleased with response and payment!
Insurer: Pets Best
By: Lori
GENERALLY WITHOUT A HITCH FOR 4 CATS AND 1DOG
I HAVE BEEN A PETSBEST CUSTOMER FOR MANY YEARS AND RECOMMENDED THIS COMPANY TO OTHER PET OWNERS. I GET A MULTI-PET DISCOUNT FOR MY FOUR CATS AND ONE DOG AND THE COMPANY PERMITS SEMI-ANNUAL PAYMENTS FOR EACH POLICY. ONCE YOU'RE FAMILIAR WITH THE CLAIMS PROCESS, AND SUBMIT AN UPDATED COPY OF VET'S NOTES, THE MONEY IS GENERALLY IN MY BANK ACCOUNT IN A WEEK. THERE ARE NO SURPRISES OR ARBITRARY DENIALS. YOU GENERALLY GET A LIVE PPERSON WHEN YOU CALL AND CUSTOMER SERVICE IS POLITE AND COOPERATIVE. I CAN'T STRESS ENOUGH THAT PETOWNERS SHOULD ENROLL IN PET INSURANCE WHILE THEIR PETS ARE HEALTHY, BECAUSE ONCE A CHRONIC ILLNESS OCCURS, THAT IS A PRE-EXISTING CONDITION AND IS DISALLOWED. ONCE A PET IS INSURED, ANY CONDITION THAT OCCURS IS COVERED FOR THE LIFE OF THE PET. THE ONLY REASON I DID NOT GIVE MAXIMUM STARS IS THAT, LIKE MOST PET INSURANCE COMPANIES, PETSBEST DOES NOT COVER ANY DENTAL ISSUES AND WE ALL KNOW THAT NEGLECTED DENTAL CARE CAN CREATE LIFE-THREATENING PROBLEMS FOR OUR PETS (AND, OF COURSE, FOR HUMANS)>
Insurer: Pets Best
By: Judith
Easy and quick to receive payment
Always easy and quick to receive payment.
Insurer: Pets Best
By: Paula
Seamless claims
If the claim is properly filed, with all appropriate data, the processing and payment are seamless.
Insurer: Pets Best
By: Judith
Easy electronic claims
I like the easy electronic processing and direct deposit. When I had to call customer service, the rep was very helpful and friendly. Thank you!
Insurer: Pets Best
By: Kristina
Good insurance
This is good insurance to have but the payment limits can be frustrating. My dog had cancer a few years ago and needs a checkup with his oncologist a few times a year, which includes an ultrasound each time. The radiology limit is so low that his insurance pays for less than one ultrasound per year. Overall, it has been a big help and it really helped us to get partial reimbursement for his chemo. Our other dog recently died but he had the upgraded plan that paid 90% of everything after a $250 deductible. That plan was awesome! They even paid for his cremation. Claims are easy to submit through the Vitus Vet app, and payment is simple with direct deposit. I have looked at other pet insurance companies and Nationwide has been superior to everyone else. If we get any more pets in the future we will insure them with Nationwide.
Insurer: Nationwide
By: Stacey
Quicker than I thought
I've had my policy for almost a year and have submitted claims on an infrequent basis. Until last month none of them have qualified for reimbursement (luckily, I guess). I filed the claim, signed up for automatic reimbursement and was surprised at how quickly the deposit came through. Thank you.
Insurer: Nationwide
By: Judi
Surprisingly easy!
Before I had pet insurance, I thought it would be a waste of money. I decided to try it out when we adopted our first puppy and we are soooo glad we did. I bought the insurance through an employer discount and it is such a great deal. Uploading claim information through their app is super simple and fast. Thanks, Nationwide!
Insurer: Nationwide
By: Sara