Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,047 total


March 14, 2019

Best pet insurance!!!

I took out pet insurance eight years ago as an elderly person knowing that this new puppy (Maysie) would become more than just a pet, and not knowing what finances would be like in retirement. I reasoned that we could afford a small monthly payment and all preventative care, but couldn’t bear the thought of “putting Maysie down” for a fixable illness/injury because we couldn’t pay for it. I researched all current policies at the time and decided that Healthy Paws offered the best plan for us. So we signed Maysie up. I am so thankful we did!!! Maysie did turn out to be a family member, a constant companion going with us everywhere - even sleeping on the bed with us at night. We couldn’t love her more. Unfortunately, she has not been lucky with her health. She has had three major operations, the last of which was to remove a skull tumor. Healthy Paws has been right there with us each time. Claims are easy to file and payments are usually within a week. The company always sends emails asking how Maysie is doing. They have given her many extra years by allowing us to seek treatment that we would not have been able to afford. We are deeply in debt to Healthy Paws and thank them profusely. I always recommend them to anyone I talk to who is considering pet insurance. Nancy Holland

Insurer: Healthy Paws

By: Nancy

Useful
March 14, 2019

Thanks for being there for us ⭐️⭐️⭐️⭐️⭐️ Company and service

In reference to my aging dog vet bills are beginning to mount up. I have comfort and support with Healthy Paws insurance knowing that I can take him for treatment with their help it's affordable. If it were not for the insurance I would have had to put my beautiful pet down. DONT EVER BE PUT INTO THE SITUATION THAT YOU HAVE TO PUT YOUR LOVED ONE DOWN BECAUSE OF YOUR FINANCIAL SITUATION. We may be able to get more time with him on maintenance meds and vet visits its hope and without insurance no hope would exist.

Insurer: Healthy Paws

By: Perry

Useful
March 14, 2019

Paid in a timely manner

Our aging lab, Miller, had a large non-cancerous (thankfully) lump between his two front legs that was growing larger and becoming a burden for him. We felt confident having our veterinarian surgically remove the large lump for our dog's comfort and that Pets Best would support us in this decision. The claim was paid in a timely manner. We used the online process for our claim and it was easy for us to use. Thank you, he is doing very well and has his sutures out this Friday.

Insurer: Pets Best

By: Diane

Useful
March 13, 2019

Best insurance company ever

Nationwide is great, they always process claims in 72 hours and pay the next day.

Insurer: Nationwide

By: Monica

Useful
March 13, 2019

Direct deposit make easier.....

Make direct deposit easier. I bank at Wells Fargo and didn’t want to go thru extra steps to sign up and create a new password thru nationwide direct deposit option. I have too many passwords as it is. Cancelled check? And ach deposit. Give options as printing a check is not cost effective for you.

Insurer: Nationwide

By: Vic

Useful
March 13, 2019

Easy, Affordable, Worth it!

Nationwide pet insurance is affordable, simple to use, and makes it a lot easier for me and less stressful when I feel I should take my puppy to the vet. I'm not worried about cost because I know it covers a lot of the issues and we will continue to use! Thanks!

Insurer: Nationwide

By: Erika

Useful
March 13, 2019

The best decision for our dog!!

We got pet insurance for our golden doodle shortly after we got him and it was the best decision we ever made. We have insurance for ourselves so why wouldn’t we get it for our fur baby? They get sick and hurt just like we do especially when you have an active doodle. We pay monthly but it pays for itself after 2 visits to the vet and then we start getting reimbursed for our visits. The claims are very easy to submit but it does take close to a month or so before you get the money reimbursed. It takes the financial worry away about taking your pet to the vet when they are sick. We are so happy with our pet insurance and will definitely get it for our future dogs!!!

Insurer: Nationwide

By: Katie

Useful
March 13, 2019

Awesome product

Great product. Quick payment with little to no administrative issues

Insurer: Nationwide

By: Ysmini

Useful
March 13, 2019

Excellent service

My claim was put in by my veterinarian's office. Where them days I was notified but they were unable to do the direct deposit. That was my fault because I needed to update my information. Within the week they mailed out and I received a check for the amount of the refund. Excellent service. Fast delivery. thank you so much.

Insurer: Pets Best

By: Irene

Useful
March 13, 2019

Fast delivery

My claim was put in by my veterinarian's office. Within days I was notified but they were unable to do the direct deposit. That was my fault because I needed to update my information. Within the week they mailed out and I received a check for the amount of the refund. Excellent service. Fast delivery. thank you so much.

Insurer: Pets Best

By: Irene

Useful

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