Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Pays promptly
Pay promptly, easy website to make claims and easy to talk tomorrow a service representative on the phone.
Insurer: Pets Best
By: Susan
Excellent service
Submitted claim and received payment in two days. Excellent service.
Insurer: Pets Best
By: Gary
So simple
I have never had pet insurance before, so I was a little unsure about how the process worked, but it was so simple! I was amazed that all I had to do was take a picture to submit my claim. After the claim processed, I logged into my customer account and saw what was covered and what wasn't, and the explanation on why was easy to understand. I love the direct deposit feature as well.
Insurer: Pets Best
By: Juliana
Responsive
Submitted daily invoices due to daily vet visits and testing trying to determine my dog's illness. Bills were sizable so very much appreciated the responsive payment.
Insurer: Pets Best
By: Judy
Service not as good as expected
We purchased Nationwide pet insurance about a year ago at the suggestion of our veterinarian who said that many of his clients have been pleased. We have had a very mediocre experience thus far. One of the claims took 3 times to actually receive the check. Payment processing time is much longer than it appears to be from the claim processing time. Furthermore, the annual premium went up by 150% for the second year despite saying that it isn't related to claims. I have a family member who has a different pet insurance and had a good experience following hip replacement surgery. Wish I had gone with that company instead. Definitely looking around to consider whether we will continue with Nationwide in the future.
Insurer: Nationwide
By: Jamie
You have us covered
Claims online are convenient. Payment received in relatively timely manner. Not happy with increase in premiums at end of 1 st year!
Insurer: Nationwide
By: Deb
Super fast process!!
Finley is now 6 months old and was just neutered. His procedure was Friday, I submitted the claim that night from my phone, and I was reimbursed by Wednesday! Super easy and super fast process!!
Insurer: Pets Best
By: Melissa
Good
Nationwide pet insurance has been very prompt with payments & cover alot
Insurer: Nationwide
By: Jennifer
With the VitusVet app it was easy to file a claim and I got reimbursed within a couple weeks.
I had several claims from an emergency surgery and was able to submit everything easily with the app on my phone. It took about 2 weeks but got reimbursed for a good chunk. It was a huge relief.
Insurer: Nationwide
By: Karen
Broken molar
This was the first time I had filed a claim with Trupanion, and it couldn’t have been any easier! I downloaded the claim form, faxed it off with my invoices and in less than a week I was reimbursed via direct deposit! Will definitely recommend Trupanion to everyone I know!
Insurer: Trupanion
By: Leeanne