Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
Other Categories
Best customer service
You have the best customer service. Reimbursement and claims are handled so quickly. Thank you!
Insurer: Trupanion Canada
By: Patricia
Best decision
Insuring with Trupanion was the best decision. Their representatives are always helpful and claims are handled very quickly. Well worth the premiums for piece of mind. Highly recommended!
Insurer: Trupanion
By: Karen
Because there is no hassle.
Because there is no hassle. The Vet sends Trupanion the record of the charges and Trupanion sends me an explanation of their coverage and payment. Great!!
Insurer: Trupanion
By: Heidi
Quick and painless
Quick and painless
Insurer: Trupanion
By: Robert
Thank you ASPCA insurance!
My dog Bessie is a basset hound mix. She was vomiting and licking everything. Turns out she had swallowed a Christmas ornament metal hook. After several trips to the emergency vet for treatment for nausea and more X-rays. She ended up passing it after three or four weeks. ASAP health insurance pay 90% of the that bills. I received the checks within 2 weeks from the original date. Thank you.
Insurer: ASPCA
By: Mark
Fast service and excellent customer service
I have a $200 deductible policy. I submitted my claim on their web site, easy, fast, only requires a copy of the paid invoice from the vet. Within 7 days the cost, minus the deductible, was automatically deposited to my bank account. This company has great customer service, reasonably priced policies with a good choice of different policy offers. Payment of the claim was made quickly and efficiently. Their policies are well spelled out as to what is covered and what is not depending on your choice and depending on preexisting conditions. I have had two previous companies for my three dogs and one cat. . Pets Best is faster with reimbursement and has better customer service, better policy options.
Insurer: Pets Best
By: David
No hassle,
No hassle, process is easy and claims are paid quickly. Not a fan of how much my monthly premium has gone up in 5 years but the price you pay I guess!
Insurer: Trupanion
By: David