Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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No hassle,
No hassle, process is easy and claims are paid quickly. Not a fan of how much my monthly premium has gone up in 5 years but the price you pay I guess!
Insurer: Trupanion
By: David
Because coverage is really good and payments are very easy (direct debit),
Because coverage is really good and payments are very easy (direct debit), processing claims and getting paid is really easy and fast.
Insurer: Trupanion
By: Carla
Easy to submit and prompt payment.
Easy to submit and prompt payment. We really appreciate the great service!
Insurer: Trupanion
By: John
Claim response tome excellent,
Claim response tome excellent, handled by my Vets office and paid directly so no hassle for me!
Insurer: Trupanion
By: Pamela
refund was precise and prompt
refund was precise and prompt
Insurer: Trupanion Canada
By: Susan
Wonderful service and response time!
The service is great, the app lets you to send all information instantly so your refund comes back quickly!
Insurer: ASPCA
By: Brian
Very pleasant
Nicole was very pleasant and very helpful with my request to change the monthly payment due date.
Insurer: Trupanion
By: Eileen
Extremely helpful
She was extremely helpful in identifying why my monthly rate went from $73 to $144. It's the huge increase that was a shock I was not happy about interacting over! I now have the lowest monthly payment possible of $59 with a $1000 deductible. I'm going to look closer at what others are offering. My interactions with Trupanion have always been great.
Insurer: Trupanion
By: Barbara
Quick response & reimbursement.
Quick response & reimbursement.
Insurer: Trupanion
By: Josephine
My vet submitted claim
My vet submitted claim and someone from Trupanion contacted me that the claim was accepted. Once my dogs surgery was over, the cheque arrived quickly.
Insurer: Trupanion Canada
By: Pam