Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Excellent Service
Thank you for being so responsive when it comes to reimbursement of claims. I'm happy I purchased the insurance and glad to have it when I need it.
Insurer: Nationwide
By: Maggie
Service deterioration
Over the past year, Nationwide's service has deteriorated. It took over two months to review a simple request to remove a pre-existing limitation when all that was necessary was to read a few pages of records to see that the condition had been gone for over 6 months. Also, it took over 30 days to process a simple claim for an antibiotic. Also, I am anticipating an unusually large increase in my premium.
Insurer: Nationwide
By: Marc
The best, no hassle, fast processing, great customer service.
Absolutely. I submitted my last claim on Monday and today, Friday, my refund has been issued.
Insurer: Embrace
By: Doris
fantastic
I have had other insurance companies for my pets but ASPCA is the best ever. I always recommend to everyone. Fast payments on your claims. Everyone is great to help if you have any questions. They even call you after your claim to see how your pet is doing. I can't say enough.
Insurer: ASPCA
By: Mary
Nationwide is awesome!
Nationwide takes great care of my furbabies. I have two furbabies (Black Lab and German Shepherd) both are on the Nationwide Pet Insurance. I've never had any problems when submitting a claim for either one of my furbabies. Nationwide Pet Insurance is so easy to submit a claim and they reimbursed me for the vet bills in a very timely manner. I've recommended Nationwide to many of my animal lover friends, if they are looking for insurance for their pets. Pets need insurance too just like humans do! Thanks Nationwide.
Insurer: Nationwide
By: Bonnie
Very Happy with Nationwide
I've been very happy with Nationwide. I wish my own health insurance was as easy as Nationwide and as prompt at resolving and paying for claims. The folks I've talked to on the phone have been very accommodating and compassionate.
Insurer: Nationwide
By: Karen
So comfy!!
Embrace is very easy to work with and claims are reviewed and handled quickly!
Insurer: Embrace
By: Carolyn
Prompt and stress free
Although we still can’t determine why Angel is limping, it is good to know our insurance is there to help with payments for tests.
Insurer: Nationwide
By: Karin
Completely satisfied
I have been so happy with my VPI/Nationwide Pet insurance. The claims process is easy, the reimbursements are quick, and the coverage is great. I recommend this insurance to all of my pay parent friends and will continue to purchase for any pets that come into my like in the future. It’s worth every penny!
Insurer: Nationwide
By: Therese
Great customer care during my claim
Filed a claim for my Persian. I had not saved up for the expense of the Vet bill but VPI/Nationwide took care of getting me reimbursed within a month. I was very pleased
Insurer: Nationwide
By: Sharon