Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Promptness in responding to payment.
Promptness in responding to payment.
Insurer: Trupanion
By: Galen
Thank you for being there
Take one stressed-out insomniac dog momma, one four-legged cancer patient sleeping peacefully by the bedside, and one email opened at 3am saying my premium payment didn't get processed... that's the perfect recipe for loving Trupanion's 24/7 support. I can rest assured that my fur baby's treatment remains covered. Thank you for being there for us!
Insurer: Trupanion
By: Kate
Claims were payed quickly and the whole process was very easy.
Claims were payed quickly and the whole process was very easy.
Insurer: Trupanion
By: Dakota
You guys are the best of the best.
You guys are the best of the best. Made it painless to get us our refund with a hassle.
Insurer: Trupanion
By: Eliud
The process is so easy!
The process is so easy! We didn’t have to do anything after the Vet submitted all the paperwork and the reimbursement was turned around so quickly!
Insurer: Trupanion
By: Cindy
Gum is toxic
Who new Trident gum was toxic to pets, I did not until my chiweenie Gracie got into it. My Chiweenie Gracie ate some Trident gum, I was not certain if it was toxic so the 1st thing I did was call the FREE 24 vet helpline that is provided with my insurance. I was advised to get to the hospital immediately as it is toxic and they even gave me a case number for the vet to call. Gracie did need to stay overnight and my bill ended up being around $1500. Because my deductible was already met for the year with my routine benefits like flea and heartworm all my vaccine and even anal gland expression I received the full 90% reimbursement for the claim, and I got it back direct deposit into my bank account within 10 days. If you are a pet parent like me, Nationwide pet is the only insurance company that is all inclusive and worth every cent I pay them.
Insurer: Nationwide
By: Michele
Great insurance!
Great insurance! People are really nice. Never have any problems and paid for claims right away.
Insurer: Trupanion
By: Gail
Figo was easy to use through the app and payments were made in a timely fashion.
I used Figo for bath my dogs for some emergency work last year (2017). It was easy to use throughout the app and uploading documents even with a screen shot was great. Payments were made between 3-4 weeks. I even got my girlfriend to switch he dog over due to my rave reviews. Keep up the great work!
Insurer: Figo
By: Todd