Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Glad I chose Pets Best
First time I've had pet insurance and I'm glad I chose pets best. Very easy and quick payments
Insurer: Pets Best
By: Robin
Always processed quickly
My kitty has had a chronic ear infection and eventually had to have surgery to remove the ear canal. Through all this, I've had 6-8 claims to file and they are always processed quickly and paid quickly, less than the 2 weeks time given as an estimate.
Insurer: Pets Best
By: Mari
Would not own another dog without Healthy Paws Insurance
I just want to say that my wife and I could not be more pleased with Healthy Paws and how easy it to file claims and receive reimbursements. Our German Shepherd was diagnosed with a potentially life threatening fungal infection in his eye and required thousands of dollars worth of treatment and medications. We are not in great financial shape right now so to be able to focus on our dog and not have to worry much about the financial side of treatment is such a blessing. Getting Healthy Paws insurance was a great decision and I would never own a pet again without this insurance. We have been telling our friends and family about Healthy Paws and highly recommending getting pet insurance through them.
Insurer: Healthy Paws
By: Ross
helpful
prompt payment and helpful staff
Insurer: Nationwide
By: Ellen
Generous coverage, easy filing
I value the return on my insurance investment. Filing was simple with little paperwork, no issues in processing.
Insurer: Nationwide
By: Britta
Great insurance
I am so glad to have this insurance. It is great insurance. It sure helps out when your pet gets sick or even just their yearly checkup. Thanks Nationwide.
Insurer: Nationwide
By: Shirley
Lifesaver
Nationwide pet insurance has been great. I was with VPI in the beginning and have had a total of 3 dogs insured, 2 at present. Recently my bloodhound needed physical therapy for an injury. The claims are easy to file and the reimbursement was timely. A good part of the physical therapy was covered. I am very pleased. Thank you Nationwide
Insurer: Nationwide
By: Angela
Overall a good experience dealing with your business
I have had problems understanding delays in payments and need for more information. But this was mostly my fault. When I reach a person to talk to, they are VERY HELPFUL! It’s just hard as you get older to understand electronics communications. Thanks for your patience.
Insurer: Nationwide
By: Linda
too long to get reimbursement
You take way to long to process a claim. Taking 4 weeks to receive your reimbursement on a claim that is direct deposit is ridiculous. It should only take 7 days at the most to process a claim and get your money back. You are consistently this long on every single claim I make. Not sure why it takes so long, but I know other companies that don't take as long. For a claim that is a lot of money, that is too long to get your money back. You need to do better.
Insurer: Nationwide
By: Wanda
They did what they said and are wonderful.
We had not had pet insurance before. We adopted Leilani at 10weeks and 4days after her adoption she had a sliver in her gum requiring anesthesia to remove. Thenbillmwas $500.00. The vet at our clinic said 2 words pet insurance when you have a puppy. It took me a few days and then I called. The man who answered my call was patient, professional and very kind in answering all my questions. He was very clear about what would be covered. Ther was so little difference in pricing from low to top of line for me as a retired RN I signed up for the top of the line. Well here we are at the age of 8.5 months Leilanimis diagnoised with bilateral luxation of her patellas with patella tendonions repair needed. $3000.00 later she is doing well and Imreceive notification that my check is on it's way exactly as the policy states. Wish my health insurance was as quick. We are trilled with our experience. Imalso have spoken to others who have had same experience. Thank youmfor a great experience.
Insurer: Trupanion
By: Nancy