Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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Pay quickly and according to policy.
Pay quickly and according to policy. No hassles!
Insurer: Trupanion
By: Christina
Trupanion has always been there for our dogs when we needed it.
Trupanion has always been there for our dogs when we needed it. Great customer service and prompt payment processing, which results in happy pet parents! Thank you for all that you do for pets and pet owners. :)
Insurer: Trupanion
By: Stacey
Fast response to refunding out of pocket expense
Fast response to refunding out of pocket expense
Insurer: Trupanion
By: Susan
quick turnaround in processing claims
quick turnaround in processing claims
Insurer: Trupanion
By: Barbara
Easy online upload process,
Easy online upload process, fast claim processing, no-hassle approval of benefit
Insurer: Trupanion
By: James
Claim got paid, and it was fast
The claim process was fast and fair. My vet submitted the claim, I got an email telling me that it was under review, then an email telling me it was approved and the amount I would get. Very easy. Worth it.
Insurer: Embrace
By: Judy
Healthy Paws delivers what they say they will
Healthy Paws delivers what they say they will. Their website lets clients easily compare costs for various annual deductibles and reimbursement percentages. Once the policy is active, they pay what they say they will, no hassles, no arguments. The website makes it easy to submit claims, you can even set it up to have the reimbursement checks deposited automatically into your bank account My 95-lb dog recently underwent extensive surgery for a torn cruciate ligament in her knee, and not only did Healthy Paws cover all the expenses related to her surgery and hospital stay, but they cover all her rehabilitation (physical therapy, underwater treadmill) which is making all the difference in her quick and strong recovery. When I tell our veterinary care professionals that I have Healthy Paws insurance for our dogs, they are always visibly relieved, because they know I will encourage them to do what is best for my pet, even if it is expensive, because I have the support of a great insurance company behind me. The only suggestion I have is that they re-evaluate what they consider "experimental treatments" (which are not covered under their policies). Stem Cell Therapy is becoming more mainstream, and it would be better for my pets if I could consider that type of treatment if the need arises in the future.
Insurer: Healthy Paws
By: boo
Promptness in responding to payment.
Promptness in responding to payment.
Insurer: Trupanion
By: Galen
Thank you for being there
Take one stressed-out insomniac dog momma, one four-legged cancer patient sleeping peacefully by the bedside, and one email opened at 3am saying my premium payment didn't get processed... that's the perfect recipe for loving Trupanion's 24/7 support. I can rest assured that my fur baby's treatment remains covered. Thank you for being there for us!
Insurer: Trupanion
By: Kate