Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Highly recommend Trupanion
Trupanion processed my claim quickly and fairly. I’d recommend Trupanion to anyone who is considering pet insurance!
Insurer: Trupanion
By: Susan
Nationwide is the only pet insurance to go with.
I tell everyone I know about Nationwide Pet Insurance. When they shop around, they come back and tell me that Nationwide is the most inclusive for the money. And the ease of filing claims and receiving direct deposit via phone notification is really nice. Most importantly is if I notice something not right with my pet, I don't have to worry if I can afford the tests. Or whether or not to take them to a vet hospital, no matter what time of day or day of week. Peace of mind is worth it.
Insurer: Nationwide
By: Kelly
Older dog’s teeth and gum surgery.
Fast, fair payment of claim, hassle free.
Insurer: Nationwide
By: Janis
Torn CCL covered
So glad Mork was covered by Embrace. She tore her CCL and needed an expensive surgery. The process from pre approval to payment was handled quickly and with out any problems.
Insurer: Embrace
By: Dennis
You need nationwide
Paid my claim with ease. Love that vaccinations are applied to deductible. Love nationwide!!!!!
Insurer: Nationwide
By: Camilla
Quick and easy to work with Nationwide
I love being able to submit the claims thru Vitus Vet app. This app is super simple to use and is much faster than doing the old paper version and faxing it in. quick turn around getting payment made back to me, too. One thing i would like to see added to the app would be an update like when your claim is; submit, pending review, review in progress, finalized. Something like that would be awesome.
Insurer: Nationwide
By: Erin
Simple as can be!
To date, I've had 2 claims for my goldendoodle puppy. Both were handled extremely efficiently and the money was directly deposited back into my account. The online submission process is quick and easy. In both cases, I received follow-up from customer service to ask if I had any questions and to see how my puppy was feeling. I cannot recommend ASPCA enough.
Insurer: ASPCA
By: Steve
Timely claim processing and payment.
Adda saw the vet for a regular check up, shots, and heartworm meds/flea & tick prevention meds. I submitted the claim online with ease; it was processed and payment made timely.
Insurer: Nationwide
By: Sybil
Best dog insurance.
Nationwide has processed Abby’s claims in a timely manner and I like the fact that the funds are sent to me electronically. No more depositing checks.
Insurer: Nationwide
By: Barbara
Easy to work with.
Nationwide pet insurance was easy to deal with. I simply sent in copies of all documentation. Within a month I was refunded. Unfortunately, my dog had an issues with her wound and had to basically have the entire process repeated. Thankful I had pet insurance to help with the cost.
Insurer: Nationwide
By: Jessica