Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Had Nationwide Pet insurance for my Aussie Mix for 14 years and when she passed, I got Nationwide again on my Corgi Mix.
Always pleased with the customer service, ease of making claims, and quick payments.
Insurer: Nationwide
By: Sharon
Amazed how easy it was
We are amazed how easy it was to file a claim. You are our angels, we should have done this with our five other dogs we have had in our past years. The staff we talked to in order to get our fur baby on board were awesome. We are so happy we have Matea in good hands and look forward to many more healthy years together.
Insurer: Pets Best
By: Rick
I love this company!
I love this company! You make it very easy to file, and your timeliness with responding and processing is fantastic. We're very happy we found you!
Insurer: Pets Best
By: Carolyn
Super easy
Submitting claims had been super easy. I had problems once, but I believe it was a technical glitch on my end with my iPhone.
Insurer: Pets Best
By: Douglas
PetsBest is surely on our side
PetsBest is surely on our side! Thank you for your quick response on our claims and quick remittance as well.
Insurer: Pets Best
By: Fe
Quick and efficient
The first time I had to read everything to understand, but as soon as I finish reading it was very easy to fill out, upload and understand all the process. Quick and efficient.
Insurer: Pets Best
By: Estefania
Never had a problem
I've filed claims through the app and never had a problem. The turn around time is very quick. It's really easy to navigate through it. I appreciate that a copy is always provided for me once the claim is done.
Insurer: Pets Best
By: Anna
It was a quick, simple process
It was a quick, simple process. I was reimbursed exactly what I expected based on my policy. Money was deposited into my account 48 hours after filing the claim.
Insurer: Pets Best
By: Athan
The claim process was super easy
I took my dog in for his first Doctor's appointment. I was happy to know that this insurance was accepted at Bainfield Hospital. I paid for the visit up front and filed the claim through the Pets Best app shortly after. The claim was super easy to file and took less than 5 minutes! I received an explanation of my benefits the very next day and received my refund 2 days after. Really simple process!
Insurer: Pets Best
By: Carlene
Takes too long to get money back 😫
I’ve been emailing my claims. It takes too long to get my money back !! Other than that I’m pleased. Wish y’all would have only gone up $10, not $20. Y’all will loose more customers, so that won’t help us or you!!
Insurer: Nationwide
By: Ann