Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Visit to the doggie emergency room.
Our dog stopped eating and was drinking very little for a day and a half. She started having bloody stools so our veterinarian told us to go to the local pet emergency room. She was admitted overnight and given IV fluids and medication. She was released the next day. Fortunately lab work and an abdominal ultrasound did not reveal any serious problem. We paid our bill and took her home. She has been doing fine since. The emergency facility filed our claim with Pet Embrace and i had a reimbursement check in less than a week. No hassles whatsoever. Never thought i would use the insurance but stuff happens and i'm glad i have it. Very impressed with Pet Embrace and wish my personal health insurance worked as well.
Insurer: Embrace
By: FRANKLIN
Nationwide came through in a tough time
The process was easy, and Nationwide came through in paying me back correctly and timely.
Insurer: Nationwide
By: Amanda
Awesome pet insurance and customer service
This pet insurance is a life saver. The payments are minimal, but the return is huge when you need them the most. Their claim process is easy to figure out and the communication is great!
Insurer: Nationwide
By: Nathaleen
Well worth the premium
I nhave been pleasantly surprised by the reimbursements for Maddies vet services.
Insurer: Nationwide
By: Velda
Some slight kinks in sharing all the records, but after that it was smooth sailing...
Let's admit that those of us who have dogs are generally freaks for our companions. They're not just family members; they are likely the one relationship we're in which gives us genuinely unconditional love. Not your wife or husband, not your kids. Sure they love us, but there's always good days/bad days. With dogs, it's consistently the best day possible when we come home. Smiles, wagging tails and PURE excitement to see us. What's the point? It's that when something happens to them, it's genuinely scary and frequently heartbreaking. To top this off, it's generally always an expensive outlay since we have to pay everything up front. And anything medical, whether human or animal, costs a lot. So, once everything hopefully works out with your emergency or simple check-up, it's a relief to get a relatively quick reimbursement. The process, at least for me, wasn't filled with stalling on the insurance company's part with continued requests for more/additional info. Most importantly, my best friend (Huckleberry) is doing 1000 times better from that terrible day. The plus was that Nationwide essentially made me whole (less the deductible and few non-covered items). No one loves paying for insurance when all is fine. But, it's not just nice to know it's there if you ever need it, it's essential. I hope none of you ever "need" it, but I can tell you that from my POV, this company stepped up and relieved this concern for me.
Insurer: Nationwide
By: Michael
I'm glad we bought Pet Insurance
My experience with Nationwide has been simple and hassle free. Thanks for helping us take care of Finn!
Insurer: Nationwide
By: Angela
Too Slow
This insurance pays too slow. I have been saying it for years but still no change. They should pay the bill upfront instead of reimbursement just like human health insurance. Yes it is good to have if you have the money to pay upfront but if you dont they are not much use.
Insurer: Nationwide
By: Valeria
Consistently Fast Claims Processing!!
Meesha has been insured with Pets Best for over 6 years. Pets Best Insurance has made caring for Meesha so simple and stress free -- she seems to have a lot of accidents/injuries, and we've never had to be stressed out about whether we could afford to go to the Vet. This last claim was for knee surgery (almost $4,000), and I sent the claim in on Saturday 2/9/19, and I just got email today that they just paid it -- and today is Tuesday 2/12/19!!! What a relief to have the money back in my checking account so quickly. I wish our human health insurance was this quick and simple!!
Insurer: Pets Best
By: Ken