Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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Updated paymwnt information
Updated paymwnt information
Insurer: Trupanion Canada
By: Dan
Direct payment was great.
Direct payment was great. Took one day!
Insurer: Trupanion
By: Lenny
The best pet insurance you can get
I've had the insurance for 15 years. I've always been pleased with the customer service and they refunds. Direct deposit. The only complaint I would have is it takes about 3-4 weeks to get the refund. But they are wonderful. I highly recommend the insurance
Insurer: ASPCA
By: Kathy
Excellent company
Best insurance I’ve ever had,better than human insurance. No questions asked,easy claim filing,prompt payments. Something you never get with human insurance,wish I was a dog lol. Great company!
Insurer: Embrace
By: Paul
great service
I enjoy the seamless transition in submitted my claim in Embrace web site
Insurer: Embrace
By: Omar
Run the other way!!!!
I wanted so badly to like Figo, but just about everything about them has been pretty awful. First, the claim response time was ridiculous, taking over over 7 weeks to process a simple claim. I considered leaving at this point, but called in and was reassured they were making some necessary changes and the claims would be processed much quicker in the future. So I stuck around. But then only a couple weeks later I was notified my premium was due for renewal and that there would be an 130% increase in my premium!! I thought it had to be a mistake. When I called in about it they weren’t exactly the friendliest and basically told me to go elsewhere if I thought it was too much. And, I should probably mention that my dog is a healthy one year old with absolutely no health issues. So to go from $30/month to over $70/month made absolutely no sense. I’d say beware. It seems to me they have the bait and switch tactic down. They lure you in with great rates and then slam you a year or two into your policy. And last thing, I did leave and am very happy with a different company who is offering the exact same coverage (90% reimbursement, $250 deductible, unlimited lifetime benefits) for HALF the cost. So when they tell you they’re competitively priced, don’t believe them.
Insurer: Figo
By: Sarah
Best Pet Insurance ever!
This was the best decision I’ve ever made. The monthly fee is reasonable and I have save thousands of dollars over the years. It’s so easy to submit a claim and it just got easier with VitusVet. All you have to do is take a picture of the recipe and hit submit claim. I love that they also offer direct deposit and it doesn’t take that long for them to review a claim. I would buy this insurance for every dog I own.
Insurer: Nationwide
By: Jennifer
Great Job.. thank you.
Fast payment and claim review.... Gave a follow up call to see if there was anything else they could help with. Nice personal touch. Thanks.
Insurer: ASPCA
By: Dan
I never thought it would be or could be so easy
I never thought it would be or could be so easy
Insurer: Trupanion
By: Liz
Easy and quick to sumbit and receive
Claims are easy to understand and submit either by compute or mail. Turnaround is very quick with payments to you or vet. Cost is well within reason and necessary for 'peace of mind'. We have had ASPCA insurance for 10-12 years. Always been very glad we do.
Insurer: ASPCA
By: Margaret