Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Thank you for Guy Health issues
I really appreciate your business I think I have the best protection plan that you guys offer thanks for everything my only concern is that you guys take so long to issue a payment
Insurer: Nationwide
By: Carl
Thanks for provideng Pet Insurance!
Folks have been great about payment of insured pet care.
Insurer: Embrace
By: Stephen
Claims take too long to process.
While I always appreciate being reimbursed for the expenses, it takes quite a while to received it. Most take 30 days or more. Would like to see it faster.
Insurer: Nationwide
By: Carol
Great customer service
I love doing business with Nationwide. It's very easy to file a claim, and even easier to receive payment electronically. Having a Great Dane I knew it was important to have pet insurance. I've always been happy with the amount of my refunds, especially after TPLO (knee) surgery! And I really don't think the monthly cost is unreasonable. As long as I have a pet, I will have Nationwide insurance.
Insurer: Nationwide
By: Kim
Takes a while but the important things are covered
I love using Nationwide Pet insurance because I have had some late night emergency vet experiences that cost an arm and a leg. My 20 lb dog likes to rough house with my 50 lb dog and things can get a little crazy. My little guy had a torn ligament in his shoulder and was limping for months and we decided to do laser therapy, which was covered by insurance and has so far helped immensely. My only complaint is the time it takes to get the insurance check. It takes about 2 months before you get it back.
Insurer: Nationwide
By: Emily
Reimbursement takes way too long
The reimbursement checks takes way too long to receive.
Insurer: Nationwide
By: Joe
Very fast claim processing and reasonable premium
I broke the tip of my dog's tail by closing the car door on it. The poor dog ended up having to amputate the end of her tail, wearing the e-collar and all that. The whole thing cost over $1k, so I filed a claim. My claim was processed and I got my check in a week, which is great. My dog is all healed, the tail looks okay, we are just waiting for her fur to grow back.
Insurer: Nationwide
By: Soo
so slow!
My only issue is the very slow process of reimbursement.
Insurer: Nationwide
By: April
Nationwide Pet Insurance Coverage is excellent
Very responsive to inquiries and prompt in reviewing and processing the claim. It took over three weeks to process the claim because I did not provide all necessary information the first time.
Insurer: Nationwide
By: Douglas
Very Efficient
Nationwide has been very efficient and thourough with their service in reimbursing me.
Insurer: Nationwide
By: Todd